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“Mixed”

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Sunway Playa Golf Hotel & Spa Sitges
Ranked #10 of 38 Hotels in Sitges
Certificate of Excellence
oslo
Level 5 Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Mixed”
Reviewed 23 August 2013

Our second visit to this hotel, and will probably look for a new hotel next time. While the hotel sits nicely by a great beach and the golf club, it is still some distance from town (and more importantly, decent food). Although hotel guests usually have free bikes through their booking, not everyone would appreciate the 10 min ride to the city center.
Hotel has a couple of fair pools, although not great, and the pool areas are run down and do not have food/drink service. In fact, a lot of the hotel seems a little run down, from lobby area, to restaurants, rooms (most, not all), hallways, air conditioning, playroom and so forth. We complained about the a/c, and after a few days we were given a new room - a very good and stylish one, too, Much better than the first room in all ways.
Hotel restaurants (it has three) are mixed, with Aqua being the one of preference given a pretty good fish/sellfish grill service. The new-this-year outside late night lounge area was cool, but had no guests apart from us. Too bad, really, because that was a great place for a late drink. The Al Capone restaurant is not more than ok for pizzas/pastas if you can't be bothered going to town.
If you go to Sitges, make sure you visit Nem, a fantastic restaurant (small pintxos-style dishes) just behind the city center. Great food at an incredible value.

  • Stayed August 2013, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Scubatoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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Chelmsford, UK
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 August 2013

Well located hotel at the quiet end of Sitges, and room had good views over the sea and golf course. Good pool area and we could always get sun loungers. Restaurant food ok and the mini market is well stocked and useful. The use of bikes for the duration of the stay is positive, and we cycled into the town many times. Hotel Staff and Service were good and friendly, although the air conditioning in our room did not work properly and the room was always too warm. We did report this but the hotel was unable to fix the problem. Overall a great stay and would definately recommend the hotel for families.

Room Tip: Get a room with a sea view
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  • Stayed July 2013, travelled with family
    • Value
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Helpful?
2 Thank Chelmsfordonians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelona
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 July 2013

Horrible hotel. Bad service, bad food, not clean at all. There are not profesionals. I will never come back. The treatment from minute 1 was very poor, treating us like we were a bunch of foreign idiots.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank iespada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J Oskar S, Dep. Mgr. at Sunway Playa Golf Hotel & Spa Sitges, responded to this review, 24 July 2013
Dear Sir,

I apologize for any inconvenience you may have had at our hotel in Sitges, but would be very grateful if you could tell us the exact source of your disappointment, so that we are able to face the potential problem.

As you can read from other reviews, we are grateful that it's not usual that our guests are unsatisfied with our service (although it may exceptionally happen, of course, as it seems to have been the case with your stay), and thus we take very seriously any complaint that we may have, in order to be able to check it and solve the problem that the guest may have had, so that other guests don't experience the same issue. Let me also add that our guests are the most important reason for us to work, and I'm completely sad that you may have had the feeling that you were not treated in a more than proper way.

Thus, as I said, any detailed comments that you can send us would be very apreciated.

Best regards, and let me apologize once again if there was something at our hotel that did not meet your expectations.

J. Oskar Stöber Blázquez
Sunway, S.L. - Dep. Manager
Hotel Sunway Playa Golf Sitges
Sitges (Barcelona) - Spain
Tel.: +34 93 811 34 10
e-mail: info@sunway.es
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Los Angeles
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 July 2013

My family and I have stayed her twice for a week in the last year. We chose this hotel because it is near our friends and away from the noise and bustle of Sitges. We also liked that the hotel offers free bicycles (I think the have over 200 bikes) which made the trip to the heart of Sitges only 5 minutes. The rooms are well appointed, staff is friendly, and the location is idea.

Since we have kids (12 and 9), we also liked that there is a kitchen for cooking.

On our next trip, we will return to Play Golf.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank No_Real_Deal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorchester, United Kingdom
Level 6 Contributor
140 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 5 July 2013

My company hosted a business meeting at this hotel in June 2013. I would suggest it is a great location for this purpose providing you are happy to be a little outside Barcelona. Rooms and services was good, conference facilities truly excellent in terms of equipment and atmosphere with great views over the sea and gold course. Defintely worth considering for your next business event.

Room Tip: Take a walk along the sea front, entertain your customers in the conference facilities and bars on t...
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank ITJuggler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
103 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 13 June 2013

We have being at this hotel for 3 nights and we have enjoyed it.
The room was very big with a huge wardrobe and beds pretty comfortable. There’s an empty mini fridge (and a mini market to fill it in), iron facilities, proper hairdryer in the bathroom and coffee/tea facilities (no milk or cream so either you take a couple of cream pods from the breakfast restaurant or buy some milk)
We had a sea/golf course view balcony with a table and two chairs.

The website estates that the check in time is 17.00 but when we arrived by 13.30 our room was ready for us.

We were given some 10% discount vouchers for the restaurants in the hotel and a complimentary glass of cava (champagne).
Hotel guests get a discount in the golf course too.

Free wifi is available everywhere in the hotel (common areas and room)

Brakfast was included in our room rate so I can’t say if “it’s worth the money” but there was enough variety.
Coffee machines were a bit tricky. Once you find out how it works, it’s very easy but very confusing the first day really.
Croissants and some other pastries daily, plus different kind of bread, butter, jam, honey, nutella, some cereal, juices, cold meats and cheese and eggs/omelette, olive oil and tomatoes for “pa amb tomàquet” (tomato toast). You can see here how to make it: http://www.google.es/imgres?imgurl=http://3.bp.blogspot.com/_KOANLi2W44U/R4zhnBRAoJI/AAAAAAAAHFk/FIBldC0ilfM/s400/Pa%2BAmb%2BTom%C3%A0quet4%2Bsmall.JPG&imgrefurl=http://aidanbrooksrecipes.blogspot.com/2007/10/pa-amb-tomquet.html&h=194&w=261&sz=8&tbnid=QpYwtdEe9R1XIM:&tbnh=90&tbnw=121&prev=/search%3Fq%3Dpa%2Bamb%2Btom%25C3%25A0quet%2Brecipe%26tbm%3Disch%26tbo%3Du&zoom=1&q=pa+amb+tom%C3%A0quet+recipe&usg=__LZq4lWUfUUpFs2sN7Menrzi2sgU=&hl=en-ES&sa=X&ei=p7u5UeuDCcmt0QW2s4CIDw&ved=0CDwQ9QEwCQ

Swimming pools were ok but the area is not big so I guess it might be extremely busy during July-August.
Towels are provided for the swimming pool but you need to return them when you leave the area so you can’t take them to the beach. Unless previous reviews we didn’t have any problem with this and a person was there constantly)
They have balls, goggles and pool noodles for children

Regarding the location, it is next to the golf course so it is great if you intend to play, but it’s 3K away of the town. There’s a nice long promenade to walk, or run, or jog, or cycle, or skate but still it’s 3K and there’s almost nothing around but some nice properties.
There’s one of those tourist little trains which start at the hotel main door and ends at the town or the other way round (2€)

The beach right out of the hotel is small, narrow and stony but 200 or 300 metres away the small sandy beaches start.

There are three restaurants within the hotel. Some of our friends tried the Vento lunch menu and they said it was perfectly ok, with several options to choose for starters and mains and a fixed price.
We only tried the Aqua for lunch the day we left and it was good (they refused to accept Amex even when I had just checked out and paid with it at the front desk without problem).

I have read some complaints about staff in previous reviews and I must say we didn’t have a bad experience in that respect. They booked taxis for us, I had a quick and kind response when I phoned the front desk…)
I must agree about the noise in the mornings though but it didn’t annoy us that much

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MartaL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wiesbaden, Germany
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 April 2013

Our family of 2 teens and 2 adults had an amazing stay in this hotel! They were very, very clean, very spacious, comfortable beds, beautiful seaside view and a great price! The staff was very helpful with local restaurants and sites. Breakfast was extra but well worth the price, especially with 2 teens! The hotel also has a restaurant with very tasty food along with a mini market downstairs, which was helpful for water, snacks, etc. We liked it so much that when we returned to Spain at the end of the week, we cancelled our other hotel reservation and went back to this hotel! We highly recommend this hotel! It is well worth the price! The town was very quiet, clean, great restaurants and gorgeous views! The drive to Barcelona is only about 20-30 minutes, depending on traffic. You can take the toll highway which costs 6.42 Euro each way or the scenic coastal, windy road, no cost. We loved every minute!

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Olga L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J Oskar S, Dep. Manager at Sunway Playa Golf Hotel & Spa Sitges, responded to this review, 17 April 2013
Dear Olga,

Just a couple of lines to thank you very much for the time you took to leave a review about our hotel for other people who want to stay some days in our beautiful town of Sitges.

I agree with you that the breakfast is not particularly cheap but, as you mention, we definitely try to make it worth the price, and we are constantly trying to improve it even if it's just a little bit more, as we do with the rest of our services and facilities. Anyway, I am glad that you enjoyed your time here, and that we could meet your expectations. I also hope that you don't mind that I forward your comments to our staff.

We look forward to seeing you back in Sitges soon!

Best regards,

J. Oskar Stöber Blázquez
Sunway, S.L. - Dep. Manager
Hotel Sunway Playa Golf Sitges
Sitges (Barcelona) - Spain
Tel.: +34 93 811 34 10
e-mail: info@sunway.es
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunway Playa Golf Hotel & Spa Sitges

Property: Sunway Playa Golf Hotel & Spa Sitges
Address: Passeig Maritim 92 - 94 | (in front of the beach), 08870 Sitges, Spain (Formerly Sunway Playa Golf Hotel - Apartments & Spa)
Region: Spain > Catalonia > Province of Barcelona > Sitges
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Sitges
#5 Business Hotel in Sitges
#6 Family Hotel in Sitges
#6 Luxury Hotel in Sitges
#9 Romantic Hotel in Sitges
#9 On the Beach Hotel in Sitges
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sunway Playa Golf Hotel & Spa Sitges 4*
Number of rooms: 129
Official Description (provided by the hotel):
Enjoy all the advantages of having an apartment (or a room if you prefer) in front of the sea and all the services of a 4-star-hotel: 2 swimming-pools, 24 h. front desk, mini-market, restaurant, bars, inside parking area, etc. Probably the best located facility in one of the nicest coastal towns in Spain: Sitges. ... more   less 
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Also Known As:
Sunway Playa Golf Hotel And Apartments
Sunway Playa Hotel Apartments
Sunway Playa Sitges

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