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“Nice spacious hotel, but the room not so spacious.”
Review of Dolce Sitges

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Dolce Sitges
Ranked #5 of 38 Hotels in Sitges
Certificate of Excellence
Tokyo, Japan
Level 6 Contributor
158 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Nice spacious hotel, but the room not so spacious.”
Reviewed 12 September 2013

I was here for a conference, and the location is very nice on top of a hill, overlooking some golf course and the Mediterranean.

Swimming pools are nice, food is great, and conference rooms had big window with open atmosphere.

I wish I was there for a holiday, and with perfect weather!

Room Tip: Rooms on the sea side. Although the pool side doesn't look too bad either.
See more room tips
  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carioca500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FJJimenez, General Manager at Dolce Sitges, responded to this review, 17 September 2013
Dear Writer:
Thank you for trusting Dolce Sitges for your stay and for reflecting in Tripadvisor your feelings around your experience as our Guest: we are happy to read your comments honouring Dolce Sitges and your positive remarks related to the location, the pools, the food and the conference rooms: we really appreciate it!
Again, we thank you for your visit and for sharing your comments with other future visitors and we look forward to having the opportunity of welcoming you very soon again, hopefully in this occasion for leisure purposes, at Dolce Sitges.
Your sincerely,
Francisco José Jiménez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (139)
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Hove, United Kingdom
Level 4 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 7 September 2013

I am currently staying at this hotel with my husband and overall, it is a nice hotel:
Good points:
The hotel is stylish, clean and comfortable, overlooking a beautiful golf course.
The location is good, if you have a car.
The reception staff, cleaners and porters are professional and courteous.
Bad points:
The staff in the cafe are terrible: They do not listen to what you ask for and are unsympathetic when you tell them it's not what you asked for. The cafe itself sells sub-standard food for a 5-star hotel and is over-priced for what it serves. I had a burger (with chips & salad) and it wasn't even cooked through. It also had sweet greasy onions in it, when I'd only asked for cheese and the salad had a sweet dressing all over it. For a 5-star hotel, they should put the dressing on the side or ask you if you want any in the first place. The man asked my husband a personal question about my looks before I arrived, making me feel uncomfortable on arrival. It was sexist so-called 'friendly banter' which I do not appreciate...Again, not what you expect from a 5-star establishment.
On reflection, I would come back to the hotel if I wanted to visit Sitges again, but I would definitely not eat here.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geordie35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FJJimenez, General Manager at Dolce Sitges, responded to this review, 13 September 2013
Dear Writer:
Thank you for trusting Dolce Sitges for your stay and for reflecting in Tripadvisor your feelings around your experience as our Guest: we are happy to read your comments honouring Dolce Sitges and your positive remarks related to the location, the cleanliness and comfort of our hotel and your notes on our Front Desk, Housekeeping and Bellmen Associates.
On the other hand, we are very sorry about your experience at our ddb Dolce Deli Bar: the coffee we serve is from a well appreciated brand as well as the burger meat and, following your note, both can be improved through dedicated efforts and touch from our Associates there; but most importantly, what can really be improved, again following your comment, should be the behaviour of the Associate who served your table: we are extremely sorry for it! We have spoken to our Service Team in order to let them know your feelings and thinking and avoiding future situations like the one you suffered.
Again, we thank you for your visit and for sharing your comments with other future visitors and we look forward to having the opportunity of welcoming you very soon again at Dolce Sitges.
Your sincerely,
Francisco José Jiménez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 6 September 2013

My wife and I stayed here at the end of August for 3 nights having spent a week further down the coast with our grown up children (flew them home after a week so the two of us could have some quiet time together) and in this respect the Dolce fitted the bill precisely.
The staff were great and extremely courteous; car parking (valet or otherwise) was free, the pools very clean and well attended, our room was very comfortable, good balcony and quality mattresses and bedding; we had a sea view room with therefore quite a walk from the main lobby.
This is quite a cosmopolitan hotel so you pay up accordingly and it therefore slightly lacks an element of 'local feel' : frankly if you stay in the hotel you might as well be in Santiago, San Francisco or Shanghai, but if that's what you want then fine. However saying that the bar does 2 decent size glasses of delicious dry white wine (local) for about EUR 9, so you can gauge accordingly.
We went into Sitges (attractive old town) 2 nights out of three and ate very well (from Tripadvisor recommended restaurants), and one night doing the hotel barbeque which was delicious but fairly expensive at EUR40 per person + vino.
Excellent buffet breakfast (included in our room rate which was about EUR200 per night). We rarely bother with lunch in warm climates so we 'pre-loaded' here.
It's an east drive or train to Barcelona so great if you want to see Barcelona without having to stay in a Big City (that's us).
Slight word of warning for the more strait laced - it's well advertised generally that Sitges is one of the gay capitals of Europe. So be aware in case you have 'issues with that sort of thing.
I can't comment on the beaches as we didn't use them (the hotel runs a shuttle bus to and from the beach at the southern end of town). Can't comment on the spa either.
Overall we really enjoyed ourselves.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Antandpickle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FJJimenez, General Manager at Dolce Sitges, responded to this review, 13 September 2013
Dear Writer:
Thank you for trusting Dolce Sitges for your stay and for reflecting in Tripadvisor your feelings around your experience as our Guest: we are happy to read your comments honouring Dolce Sitges and your positive remarks related to the free car parking, the pools, the rooms, our bedding, the breakfast and, especially, our Service Team: we really appreciate it!
Again, we thank you for your visit and for sharing your comments with other future visitors and we look forward to having the opportunity of welcoming you very soon again at Dolce Sitges.
Your sincerely,
Francisco José Jiménez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 September 2013

This was a return visit for us and we stayed for two weeks. When we booked we asked for a particular type of room (opening directly onto the pool area) and the hotel had sorted this out for us.
As always the hotel was very well looked after and the pools were very clean (if a little chilly at times!). We found the staff very helpful and friendly and thanks to Laura for my coffee each morning:)
In particular it was wonderful to see Nacho and Noemi again – and Lily and Archie (our 7 and 9 year old children) want us to say (like us) how much they appreciated their friendly and helpful approach.
We enjoyed a balance of eating evening meals in the hotel and in Sitges and this worked well for us. The fireworks (part of the August festival) were spectacular and the hotel set up a really nice seating area on the lawn for guests – they started at 11pm but were worth the wait!
We hope to visit again soon and want to send our thanks for a relaxed and enjoyable holiday.

Stayed August 2013, travelled with family
Helpful?
Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FJJimenez, General Manager at Dolce Sitges, responded to this review, 1 October 2013
Dear Writer:
Thank you for trusting Dolce Sitges for your return stay and for reflecting in Tripadvisor your feelings around your experience as our Guest: we are happy to read your comments honouring Dolce Sitges and your positive remarks related to the cleanliness and comfort of our hotel, the food, the special settings and the lovely notes on our Associates (we will inform and recognize them for it): we really appreciate them!
A special note for your children: we love to read such nice comments, which make us feel very happy because we love to provide wonderful experiences but young guests are very critical and to reach their expectations is always challenging!
Again, we thank you for your return visit and for sharing your comments with other future visitors and we look forward to having the opportunity of welcoming you very soon again at Dolce Sitges.
Your sincerely,
Francisco José Jiménez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
127 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 2 September 2013 via mobile

Great Place , high customer service , very good food& beverage , relax and fun , swimming pool , courtesy and efficiency ,
Rooms clean and very large,
So the best place in Catalogna
Just let to say so far from Barcelona

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BadPisces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FJJimenez, General Manager at Dolce Sitges, responded to this review, 1 October 2013
Dear Writer:
Thank you for trusting Dolce Sitges for your stay and for reflecting in Tripadvisor your feelings around your experience as our Guest. We are really happy to read your comments honouring Dolce Sitges and your positive remarks around our property, our food and beverage offer, our swimming pools, the rooms cleanliness and our Service Team: we really appreciate them!
Again, we thank you for your visit, for sharing your comments with other future visitors and we look forward to having the opportunity of welcoming you soon again at Dolce Sitges.
Your sincerely,
Francisco José Jiménez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 August 2013

We have just returned from a lovely stay at your hotel, we were very impressed and would
definitly return, We had a lovely spacious room on the 5th floor with a large balcony and a superb sea view, overall there was a high standad of cleanliness and the staff servicing the room were excellent and very friendly. Breakfast was great and staff extremely helpful and pleasant and always aiming to please, fabulous pool area, four separate pools and not to crowded, also lovely spa area. Overall we had a very relaxing and most enjoyable holiday and would highly recommend it for those who really want to chill out.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 360kate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FJJimenez, General Manager at Dolce Sitges, responded to this review, 30 August 2013
Dear Writer:
Thank you for trusting Dolce Sitges for your stay and for reflecting in Tripadvisor your feelings around your experience as our Guest. We are happy to read your comments honouring Dolce Sitges and your positive remarks related to the hotel, the room, the breakfast, the pool area, our spa and our Service Team behaviour: we really appreciate them!
Again, we thank you for your visit and for sharing your comments with other future visitors and we look forward to having the opportunity of welcoming you soon again at Dolce Sitges.
Your sincerely,
Francisco José Jiménez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
edinburgh
Level 4 Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 27 August 2013

The hotel entrance area is immaculate. Truly five star. Do not let this fool you though! This is a long review, but a true observation of the hotel and holiday we had.

Arrival
We arrived late morning and were hot and tired from a delayed flight. Valet parking was quick and check in was too. We were taken immediately to our room.

Room
Room wasn't very big but fine for the two of us. We had a sea view. Bathroom was lovely and shower was very good. Housekeeping was very good.

Pool areas
The hotel lists four outdoor pools, this is technically true but 3 are not very big and are mostly packed with kids, absolutely no room to swim or even stand and enjoy the water as you would get splashed constantly and deafened from the screaming, shouting etc. The fourth pool was much bigger thankfully so had room to swim and enjoy it for short periods before kids took it over. For whatever reason, groups of kids roamed around all four pools, all day, everyday, going from pool to pool so never got any peace from them. No idea why the hotel doesn't allocate one pool to adults only use. Even the indoor pool in the spa allowed kids. This was a major issue for us. We knew this was a family friendly hotel but there were many couples there who were also desperate for a chilled out area that wouldn't be disturbed by kids. At no point, outwith being in our room did we ever feel truly relaxed. Not what you want to say about a holiday.

Food
It looks like the hotel has loads of restaurants and bars, but it doesn't. At night the only restaurant choices are the BBQ or one other restaurant. You can also eat at the bar but that isn't really for us. We didn't fancy the restaurant so went to the BBQ a few nights. What a waste of money. I think it was 42 euros for the buffet. A few choices of BBQ meats, then the usual buffet choices and desert. Absolute rip off. The food was bland, poor choice of vegetables and the deserts were sickly sweet. I love all deserts but the choices here were awful. When does a 3 inch long marshmallow in a glass half filled with what tasted like watered down melted chocolate count as desert?? We were so fed up with this poor overpriced selection we ate in the town the other evenings.

Breakfast on the other hand was much better, although was so busy to the point it felt like a school canteen.

Service was hit and miss. One night we were allocated a table and we served by 7 different waiting staff. This resulted in confusion, repeatedly being asked if we wanted drinks etc, for a five star this is not acceptable.

Conclusion
There are many reviews calling this hotel excellent/high end/luxurious. This hotel though, by standards throughout the world, is not five star. The service is sloppy in some areas, the outdoor areas around the pool need maintenance, there are dirty parasols and plastic sun loungers squeezed together in any space available.

We also witnessed less than five star behaviour - guests up at dawn reserving sunbeds and packing food into their bags from the breakfast buffet for eating later on.

The hotel has plenty potential to be a luxurious resort which it should be considering its surroundings and architecture but it appears to be concentrating on mid price, mid market family holidays. Not for us and will not be returning.

Room Tip: Ask for a room away from families if you want quiet.
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank edinsk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FJJimenez, General Manager at Dolce Sitges, responded to this review, 9 September 2013
Dear Writer:
Thank you for trusting Dolce Sitges for your stay and for reflecting in Tripadvisor your feelings around your experience as our Guest. While we are happy to read some of your comments honouring Dolce Sitges and your positive remarks around a portion of our service, that we really appreciate, we regret that your experience was not at the level you expected because of the elements you have mentioned in your review.
Your notes on the pool area, the spa, the food at our themed grill nights and the service will considered in order to analyse each situation, to understand how we can improve our service level and to implement the measures decided.
Again, we thank you for your visit and for sharing your comments with other future visitors and despite your final conclusion, we look forward to having the opportunity of welcoming you soon again at Dolce Sitges.
Your sincerely,
Francisco José Jiménez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dolce Sitges

Property: Dolce Sitges
Address: Ave Cami de Miralpeix 12, 08870 Sitges, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Sitges
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sitges
#2 Luxury Hotel in Sitges
#2 Spa Hotel in Sitges
#3 Family Hotel in Sitges
#4 Romantic Hotel in Sitges
#5 On the Beach Hotel in Sitges
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Dolce Sitges 5*
Number of rooms: 260
Reservation Options:
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Also Known As:
Dolce Sitges Hotel Sitges
Dolce Hotel Sitges

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