We travel a lot and rely heavily on tripadvisor to help us decide where we should stay. Therefore, I know how important it is to be as honest and balanced as possible when writing reviews, so please don't dismiss my overwhelmingly positive comments - they are true (I've made equally negative comments about other places I've stayed)!
The staff at this hotel are incredibly friendly and relaxed, yet also really professional and efficient. I can honestly say that I've never felt so welcomed and so at home as I did here! We stayed for a week, using Santiago as a base to explore the region and the staff really went out of their way to help us plan day trips and make the most of our stay. The staff really seem to take pride in providing the best service possible here and this is what sets them apart from other hotels. Customer service is simply excellent here!
The hotel is really well located, our room was spotlessly clean, the garden is just lovely and overall the atmosphere is very warm and friendly! As much as anyone can, staff always did their best to anticipate our needs and make us feel as at home as they could. For example, we happened to stay during a heatwave (34 degrees - really unusual for the region) and as the building is dated there is no air conditioning and we got the sun directly into our room in the evenings. However, without even having to ask, we were given a fan for the room and told that if we wished to move to another room if the one we were in was too warm, that could be arranged.
Rooms at the front can be a little noisy but this dies down later at night - this is really the only tiny fault I can find with this hotel. If you go to Santiago, stay here!
- Official Description (provided by the hotel):
- Family run boutique hotel located in the heart of the historic city. charming coffee terrace enclosed by the medieval wall. Place of historic interest. ... more less
- Also Known As:
- Costa Vella Santiago De Compostela