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“Poor service levels and cleanliness”
Review of Hotel Santa Lucia

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Hotel Santa Lucia
Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Poor service levels and cleanliness”
Reviewed 27 April 2011

We stayed all inclusive and the service is very poor as your not a paying customer as are the half board customers. Our room stunk of smoke and the sheets where untidy and also smelt really bad of smoke. Staff attitude was very poor especially when going to the bar for more drinks (All inclusive).

  • Stayed April 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pjr186394
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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105 reviews from our community

Traveller rating
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    21
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    25
    20
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16
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7
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Israel
Level Contributor
62 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 9 September 2010

The hotel is located a bit off the city center, on a highway.
If you park on the other side of the highway (shortage in parking near the hotel) , be extra careful from the high speed traffic.

Rooms need renovation ASAP.
Elevator is so slow that you better use the stairways.

Breakfast is good.


If you plan to visit the city, you better have a car, as public transportation is not frequent (of course you can take a taxi).

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank avihub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warsaw, Poland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 May 2010

It`s conveniently located when you travel by car, but also easy to reach by bus and a taxi from the center is about 10 euro. We spent 2 nights in the hotel. The room was clean and comfortable. The staff was friendly and speaking English. The hotel has a parking included in the price.

  • Stayed May 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank malgorzata27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
2 reviews
Reviewed 4 October 2009

Some reviewers complain about the distance the hotel is located from the city centre. However, it is very simple to get to this hotel by bus, take bus P3 from Praza Galicia near the Santander Bank, it costs 90 cents only, ask the driver to stop in front of the hotel. Be careful when arriving as the hotel is on the other side of a very busy road (the hotel owner has asked the local council to put in a crossing, which if it happens will make crossing the road easier) . Leaving is easy as the bus stop for the city centre is outside the hotel. The staff are very helpful and polite and will give you advice on anything you need. Some of the reception staff speak English. The food in the resturant is good and the price is excellent compared to the city centre. If you rate includes breakfast, you get coffee, croisant or toast and orange juice.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Santlon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uk
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 January 2007

Not a bad little hotel, especially for the cheap price. Staff helpful and very welcoming despite their little knowledge of English.

However hotel is a way out of Santiago. You could walk to the train station or city centre it would take 20 - 30 mins and involving walking along a busy main road. There is a bus about every 30 mins - 1 hour which stops outside the hotel and takes you to town for less than 1 euro. A cab costs between 6 - 12 euro...

  • Stayed January 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank scott007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Santa Lucia

Property: Hotel Santa Lucia
Address: Ctra Santiago-Ourense, Km 2 | Santa Lucia s/n, 15893, Santiago de Compostela, Spain
Region: Spain > Galicia > Province of A Coruna > Santiago de Compostela
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #68 of 74 Hotels in Santiago de Compostela
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Santa Lucia 2*
Number of rooms: 105
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