First the bad. Mini bar, coffee and tea etc not restocked during stay. Toiletries not restocked during stay. Tried to watch tv in room, it kept going off and re-setting every several minutes. On last day could not get into room to check out after breakfast. Went down to reception, they said it was sorted. Guess what, had to go back down as it wasn't. They sent an engineer. He said the system hadn't been checked that morning and should have been?
By the time we checked out after all this we were running late with the airport pick up and made everyone else late which reflected badly on us. Not really 5 star is it. Not even offered any type of discount and reception didn't take any notes of the above information we told them.
This is a shame as the yacht is very nice and in a great location.
Two more warnings. Although it is not a fault of the Sunborn it can get noisy at night and in the mornings, and wait for this, five pounds for a small bag of crisps!
When they can get everything running smoothly it might be worth two hundred plus pounds a night.
- Official Description (provided by the hotel):
- Moored in Gibraltar's exclusive Ocean Village Marina, Sunborn Gibraltar is the perfect base from which to explore this historic peninsula. The yacht hotel's five-star provision extends from elegant guest accommodation to the magnificent on-board restaurants and bars, pool, day spa and sundeck, offering guests a rare opportunity to enjoy the ultimate luxury hotel experience in a stunning location. ... more less
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