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Review of Apartamento 3D

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1 review
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Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 6

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Terrible - based on 1 review
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Reviews from our community

Seattle, Washington
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“There was no reservation when we arrived...”
Reviewed 4 July 2016 for a stay in June 2016

We paid a deposit and then the final payment and had multiple emails with Jose Luis about this apartment. When we arrived in Madrid there was no record of a reservation. We spent 4 hours waiting and emailing back and forth before an alternative apartment was found. The alternative was nice but since we only had one and a half days in Madrid it was very distressing losing 4 hours. It was also very stressful not knowing if they would find us a place to stay. No one ever explained what happened and there was no attempt to compensate for our lost time and stress.

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Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
8 Jul 2016
Desafortunadamente tuvimos un problema con nuestro sistema y la reserva no se genero adecuadamente. Nos esforzamos lo maximo posible por encontrar un lugar de las mismas caracteristicas y cercano a nuestros apartamentos para que no perdieran mas tiempo. Estuvimos en constante contacto con el cliente asumiendo nuestra responsabilidad de reubicarlo lo mas rapido posible. Entendemos su enfado y frustacion.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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