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“5 stars, but no soul and lack of atmosphere”

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Eurostars Madrid Tower
Ranked #131 of 441 Hotels in Madrid
Certificate of Excellence
Reviewed 28 December 2011

Indeed the hotel is at a great location, at the end of Castillana avenue, close to all urban highways, 30 floors of marble and glass, very clean, large rooms, all possible amenities but... to deserve 5 stars an hotel has to give you a special feeling, something that you do not retrieve somewhere else, that makes you remember the place. For me, it will not be the case of Eurostar tower !

Room Tip: The higher the room, the greater the view on the city...
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  • Stayed: December 2011, travelled on business
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1  Thank Garzagul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 24 December 2011

Eurostars is a landmark fo Madrid.One of the very few sky scrapers in Madrid. It is very hightech. Rooms are overdone in terms of hightech.For 5star it lacks supplies in the bathroom, proper ironing desk(something funny on standard equipment), proper AC (it was or too cold or too warm), English channels on TV. Service is rather avarage. Staff in the restaurant mastered the art of avoiding eye contact - no chance to get they attention.

  • Stayed: December 2011, travelled on business
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Thank KaticaWarsaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2011

Fantastic hotel!!!!!! Fantastic staff!!!! Fantastic atmosphere!!!! Absolutely stunning view!!!!!!! A true 5* property. Loved the stay, loved the hotel!!!

  • Stayed: November 2011, travelled as a couple
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Thank Rakipova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2011

This hotel is always a good choice if you want to stay at a 5 star hotel with 4 star prices. The rooms are huge and clean, with wooden floors (which is always a clean, preference of mine - no carpets...). The breakfast on the 30th floor has got to have the best view in town, and the food choice is endless. I have stayed here in the past 2 years and will continue staying as long as this level of quality is kept

Room Tip: the rooms are all alike, it just depends on how high you like to stay, it goes from the 6th floor to...
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  • Stayed: December 2011, travelled with family
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1  Thank jmmorgadinho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2011

If I hadn't already paid for this hotel via Living Social voucher, I would have run a mile!!!
I was confirmed I had a booking 3 weeks before departure. I telephoned Madrid to inform I had not yet received a confirmation email..... 3 days before departure, I received an email leting me know I did not have confirmation for our stay, when would I like to come again!!!!!!!!!! Raging was not the word, with flights booked, and surprise football tickets for my Fiance!
I had to phone Madrid... yet again to ask why 3 weeks ago, and the 4 times previous I had called, that I had a room, and yet now... 3 days before departure... I don't!!!!
In total, the last phone call I made to Madrid... I was on the phone for 28minutes fighting my case, before eventually I won!
Which is good news in the end, as the hotel really is very special. It really is... Amazing breakfast on the 30th floor, wonderful room, and easy walking distance (3km) from the Real Madrid Stadium.
It's slightly out of town, which wasn't a problem.
The only other gripe I had was we had booked massages in the spa, and were allowed to use the SPA....... but only for 1 hour!!! It's only big enough for 8 people which is a shame for a 5 star hotel.... The massage was also very very good..... wonderful actually.... a muist if you stay at the hotel.
Would I recommend it??? Yes as it was lovely, it's such a shame it was marred by the lousy booking system.... xxx

Room Tip: Get a high room if possible.... great views...
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  • Stayed: November 2011, travelled as a couple
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Thank treatmenice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2011

Brand new, so everything works, including the wireless, which worked without a flaw. Nice views from the rooms, great views from the restaurant. Lots of friendly staff everywhere. It's fairly close to the airport but a bit outside the city. Took me about 25 minutes in a taxi to get into the city center at about 09.00. You can't walk out the door to the sights of Madrid, but you can retire to a great place when you have been there.
I was there on business but would also go with slightly bigger kids who don't mind being out for a whole day, my kids at 8 and 12 would love this place.

Room Tip: The higher the better and either on the southwest/west or east side, since there are buildings in th...
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  • Stayed: November 2011, travelled on business
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1  Thank DanSurv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2011

The hotel is a very modern and stilish one. The room are very spacious, the bathroom fantastic. The view from the rooms is stunning: you can see all Madrid! The restaurant is in the 30th floor, so the view is lovely there too. The hotel is a bit outside the city centre, but the metro station is just in 2 minutes walk distance and brings you in about 25 minutes in the centre (one way ticket EUR 1.50; 10 ticket cards EUR 9.30, highly raccomended if you're staying several days and plan to visit the city), which is very handy, most of all because there is a metro every tre minutes (during the week even every minute). The breakfast buffet is pretty good. The service in the whole hotel is very friendly. The room service is also very good and the food pretty nice as well. The pillow are not very high, so if you're used to sleep with a nice fluffy pillow this could prove a bit unconfortable. It is recommendable as a hotel for business trip or for couple, but not necessarily for families.

  • Stayed: November 2011, travelled on business
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2  Thank IlMondoPiccolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eurostars Madrid Tower

Address: Paseo Castellana 259 B | Cuatro Torres Business Area, 28029 Madrid, Spain
Region: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Madrid
#27 Business Hotel in Madrid
#49 Romantic Hotel in Madrid
#90 Luxury Hotel in Madrid
Price Range: £87 - £231 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Eurostars Madrid Tower 5*
Number of rooms: 473
Official Description (provided by the hotel):
That is the Eurostars Madrid Tower, an acclaimed, prestigious hotel created for clients who love exclusivity. The height makes us unique: the Eurostars Madrid Tower occupies the first 31 floors of the imposing 236-metre-tall SyV Tower. The SyV Tower was designed by the prestigious architecture studio R&AS run by Carlos Rubio and Enrique Alvarez-Sala and is part of the latest architectural, urban planning and business symbol of Madrid, the Cuatro Torres Business Area, which is also the home of the International Convention Centre of the City of Madrid (CICCM). Enjoy the spectacular views afforded by the Eurostars Madrid Tower, spanning 360 degrees from the mountains to Plaza Mayor. The majority of the hotel's quarters (rooms, Volvoreta restaurant, Spa & Health Club and numerous meeting rooms) are veritable lookout points over the city. ... more   less 
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Also Known As:
Eurostars Madrid Tower Hotel Madrid
Eurostars Madrid Hotel
Eurostars Hotel Madrid

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