We were at the hotel for three nights, and I have to say I still do not understand what he received 4 stars for.
The rooms where unpleasant , the reception staff was rude and impatient (the older men, the younger guys were nicer) and location isn't a hit.
In addition the wifi was not working when we arrived and when we asked when will it be fixed we were shown a printed sign that says it is broken. As we continued to insist that we understood it doesn't work and we want to know when will it work, they showed us the sign again ... Needless to say- for the three days we were there it wasn't fixed.
The room we got had mold on the wall, we photographed it and my husband showed it to the man at the reception, he received the answer "good for you" and "what do you want me to do about it", only after I got cross on the response he sent us a nice lady from the maintenance staff to review it and they transferred us to a more normal room.
the location is reasonable (convenient as is in front of a metro station and דhopping mall) but walking distance of a quarter of an hour or so to the city center and the sites.
- Official Description (provided by the hotel):
- City House Florida Norte Hotel is in the city centre, close to the Royal Palace and the main accesses to Madrid. High capacity, elegant and sober decoration. With an excellent service and a warm team prepared to make you feel at home. At the hotel we offer you a private garage, boutiques, money exchange, etc. ... more less
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- Also Known As:
- Celuisma Florida Norte Madrid