Thank you to the Walt Madrid for such an amazing stay! My son and I flew in on Friday and were suppose to stay for one night. Unfortunately I got pickpocketed and our passports and credits card were stolen. The embassy was closed until Monday and so instead of leaving on Saturday, we were rebooked on a Wed flight. The people at Walt Madrid were wonderful, kind and so supportive. They called the embassy to see if we could get our passports faster, helped us figure out what to do, and printed more forms more times than I can count. They also found a room for us so we could stay during our unexpected extended stay. Most importantly they were kind and sympathetic, making me feel better about the situation.
Besides all of that, the hotel itself is lovely. The rooms are comfortable, very clean and the breakfast was yummy! But it was definitely the staff that puts the hotel over the top.
Sometimes a hotel goes above and beyond. Thank you Walt Madrid. More
- Free Wifi