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“As usual with this chain: just location”

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Petit Palace Art Gallery
Ranked #70 of 437 Hotels in Madrid
Certificate of Excellence
Reviewed 11 January 2014

I normally stay at their Serrano st property, so this time I decided to give a try to this one. It is exactly the same: an average well locayed hotel. Wi-fi works well and staff is correct. Rooms are modern with the outrageous "integrated" bathroom where you wake up your partner each time you tur on the bathroom lights at night. We did not use the restaurant. There is no bar inside the hotel but there are plenty around both for breakfast and a late drink. Use the hotel if you go to the high end shopping area of Serrano and Goya streets.

Room Tip: Do not use the old elevator to the right hand of the reception: you can easily by blocked because of...
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  • Stayed: December 2013, travelled with family
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Thank fran07Belgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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143 - 149 of 648 reviews

Reviewed 27 December 2013

Don't get me wrong - good location, great pics, decent staff! But right from the start, things seem a little off. A great effort at decor marred by bad gloomy lighting. Decent rooms with too little of the little things to make it thoughtful. Polite staff who are just that. Adequacy is the order of the day here. And really the narrow noisy streets do affect if you want a totally quiet night - not helped by renovations next door that started early on the two mornings I was there... Wish it was memorable but it isn't and there are many hotels in Madrid at this price.

  • Stayed: December 2013, travelled on business
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Thank RamblinJoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2013

This hotel has a great location. There are some excellent restaurants nearby (one just across the street) that are well worth a visit. It's walking distance to the city centre and some of the best art museums in the world. We liked the fact that the hotel lend out bikes which was perfect for a quiet Sunday ride. The staff was friendly and the breakfast was ok.
However, having small children at home, getting a good night's sleep and a well deserved siesta is of top priority when we travel these days. The beds were absolutely stone hard! It was like sleeping directly on the floor on the carpet. The only time before we experienced this was in Vietnam. The staff said they had recently bought new beds recommended by a chiropractor (that might have wanted more work to do after clients have slept in this hotel?!). The hard beds actually make us not wanting to go back, even if the hotel itself and the staff was very good.

  • Stayed: April 2013, travelled as a couple
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Thank Karima G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria G, Online sales department at Petit Palace Art Gallery, responded to this reviewResponded 25 October 2013

Dear client,

Thank you very much for you comment about our Hotel Petit Palace Art Gallery

We will bear in mind your comment about the beds and we will do our best to improve in this issue. Your feedback helps us to improve every day.

Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2013

We have just spent three nights in the hotel and I am really sorry to say that I'll never go back.
The hotel itself is really good, the location just unbeatable in the best quarter of Madrid, the rooms have a good size with very comfortable beds and nice decor. The toilets are clean, the stuff is very friendly and helpful... At first sight I couldn't believe the value you get for the money you pay.
However, everything went wrong when we closed the window/balcony door and tried to do what you are suppose to do in a hotel: sleep!
The noise in the rooms is just unbearable, you can hear every single car and motorbike that runs below your window. On top of that, there is a night club on the other side of the street and when they close at around 5:30-6am, all the people go outside and stay around, singing, shouting, clapping, fighting...
I called reception to find out what was going on and they were very apologetic but there wasn't anything they could do apart from calling the police which they had already done.
I called the police myself and they promised to come round and have a look, not sure if they did to be honest.

This happened on Friday and Saturday. On Sunday fortunately the club was closed so we managed to sleep a little bit more.

It is a real shame because the hotel has so much potential. As I was saying, everything else is very good but it fails in the most important basic thing.

Maybe what it needs is just a better double glazing in the windows?? I don't know what is the solution for this problem but until it is solved I wouldn't recommend anyone to stay there. :-(

Room Tip: Maybe the rooms facing Lagasca Street are a bit quieter but I was told in reception the rooms at thi...
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  • Stayed: June 2013, travelled as a couple
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1  Thank Ed G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria G, Online sales department at Petit Palace Art Gallery, responded to this reviewResponded 28 October 2013

Dear guest,

Thank you very much for your feedback. We are pleased to know that we met your expectations and that our location, room size and hotel staff were to your liking.

We regret, however, that certain details were not entirely to your liking. With this in mind we would like to inform you that we take note of each and every guest´s complaints always with the aim of improving.

We apologize for any inconvenience that you might have experienced as a result.

Warmest regards.

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Reviewed 20 June 2013

All in all, a good experience. The room was spacious and clean, although the beds could use better pillows. We had a mix up with the number of guests and the staff quickly rounded up an extra bed for us. The buffet was average for the cost. Better to just eat at the numerous neighborhood eateries. A good value for the money.

Room Tip: No pool -- there is a 50 metre pool for those who are interested a short metro ride away
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  • Stayed: June 2013, travelled with family
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Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria G, Departamento de Ventas Online at Petit Palace Art Gallery, responded to this reviewResponded 18 July 2013

Dear guest,

Thank you to let Tripadvisor users and us know about your stay in Petit Palace Art Gallery.
We hope you find the time to return to Madrid, you will be very welcomed!

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2013

It is a small hotel situated in the most posh part of Madrid.
The hotel is quite average, though they try to look cool and modern in the spanish way you see at f.x. a Barcelo hotel. But the smartness is mere lookalike without really finding a true and genuine style.
When it comes to facilities and services there are nothing special about this.
The hotel is nicely situated if you have business in this part of town. If you don't you may find a better offer somewhere else.
If I went for a private holyday would definately find a hotel in a neighbourhood with less jewelry and Prada shops

  • Stayed: March 2013, travelled on business
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Thank nordahl63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria G, Gerente at Petit Palace Art Gallery, responded to this reviewResponded 17 April 2013

Dear Guest,

We value your comments about our hotel. It's always constructive getting reviews from our customers in order to improve our services.

In relation to the hotel style, I regret that it was not right for you. I understand that the style is different and unusual and is exposed to criticism, so we take your opinion into account and we will work on your comments in order to get better every day.

Thank you for your confidence and we hope to see you soon.

Best regards,
Rafael Ramírez
General Manager

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Reviewed 19 February 2013

I have stayed in this hotel twice, mainly for its location and reasonable value as a place to lay my head rather than spend time in. The rooms are small but clean, though the bed and bedding could offer more comfort.

Staff are pleasant and breakfast is ok, though nothing to right home about.

Basically, a decent place with value for money in a great spot in central Madrid.

  • Stayed: February 2013, travelled on business
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Thank Yaniv C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria G, Gerente at Petit Palace Art Gallery, responded to this reviewResponded 25 February 2013

Dear Guest,

We appreciate your comments and thank you for giving us the opportunity to improve through your opinion. We will work on your comments to improve our facilities.

Thank you for your confidence and we hope to see you soon.

Best regards,
E-commerce Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Petit Palace Art Gallery

Address: Calle Jorge Juan 17, 28001 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Business Centre with Internet Access Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#54 Luxury Hotel in Madrid
Price Range: £88 - £224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Petit Palace Art Gallery 4*
Number of rooms: 61
Official Description (provided by the hotel):
The Petit Palace Art Gallery is a boutique hotel in Madrid perfect for leisure trips and located in the Serrano neighbourgood, with the greatest quality and exclusive unique designs. Whether you are travelling for business or for pleasure, with your family or your couple, this boutique hotel in Madrid offers you unique services with the greatest guarantuies: iPads, press, free Wifi, breakfasts... ... more   less 
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Also Known As:
Petit Palace Art Gallery Hotel Madrid

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