Stayed here for business, hoping to take advantage of the shuttle bus to the IFEMA Convention Centre. Big mistake. We waited 45 minutes to get the free shuttle from the airport, which felt like a long time. When we finally got to the hotel (literally, a 5 minute drive away) the staff seemed stuffy and didn't speak much English. I feel bad for not knowing enough Spanish, but hey ho!
My room unfortunately looked out over the restaurant so I did hear clanging of plates etc. Luckily there is an interior door which muffled the sound a bit. The room was large and quite nice. The bathroom was clean, spacious and had nice toiletries. However, the WIFI was terrible. The signal was poor and the throughput was non-existent. Do not expect to be able to Skype / FaceTime or video call.
Breakfast was a weak affair. It starts at 7 am which is fine except the pick up for the Convention Centre is at 7:30. More on this later :-) Back to breakfast, it was not great. Eggs, errr, thats about it. A few sweet things, nothing to set you up for the day. I left disappointed every day.
Back to the shuttle bus. Even though the Conference at the convention centre started at 9:30 am every day they insisted that they leave at 7:30 am - a few of us protested that the bus was too early but the staff were not interested. Luckily at the conference we could get drinks and food before it started so it made up for the poor breakfast. The pickup from the conference was even worse. It was often late and when we phoned asking where the bus was, we were told we had missed it so they would come back?! They did luckily, but not a great experience.
Location wise, the hotel is no-where near Madrid. It is close (10 min walk) to a Shopping complex which was handy for eating out in the evening, buying water etc. There are a few good restaurants to chose from, except the American place :-)
All in all, I appreciate the free shuttle bus, they just need to brush up on punctation and listen to the customer. The room was very nice but the location was too remote so next time, if I visit a conference in Madrid, I will chose a hotel in the city and use the metro to commute. Lesson learned. On the other hand, if I needed a connection to the airport, this hotel is ideal.
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