I tried to book a room with two beds in this hostal by email.
The answer came to me by a certain Ms. Silvia, who, in a very uneducated way and with not even a pale shadow of kindness, since the first approach, informed me about the cost per person and per night for two single rooms. After 3 emails with continuous confirmation (I wanted to be sure about the price and she went on asking me phone numbers and arrival date), where I specified the price for two single rooms(as proposed by her to me) it came out that she had made big confusion between twin-bedded rooms and single rooms.
But, at that point, and after the waste of time of 10 emails, this was completely absurd, inconceivable! She never apologized for her mistakes, nor changed her arrogant mood. I can't believe that this hostal takes in such a little consideration his potential customers to let some of their employees behave in such an unpleasant way!
And, if everything makes the difference when you choose a place abroad where to stay, and you look for good manners and kindness, I definitely CANNOT recommend this hostal!
- Official Description (provided by the hotel):
- The Edreira hostel is located in the heart of Madrid, a few meters from the Puerta del Sol, the Royal Palace, the Royal Theatre and Plaza Mayor, in the best shopping and business area of the city. In its vicinity are the three most important museums of Madrid: the Prado, the Reina Sofia Art Museum and Thyssen Bornemisza. Perfectly communicated with the main areas of the capital and near the Atocha-AVE. ... more less
- Reservation Options:
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