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THC Bergantin Hostel
Ranked #42 of 278 Madrid B&B and Inns
Certificate of Excellence
Reviewed 28 August 2013

you simply arent going to find better for the money, or probably even double that.

very girlish but that keeps things simple as far as making everyone happy is concerned. Big bonus in letting customers store their bags on site too, one that is frequenlty overlooked.

  • Stayed: August 2013, travelled as a couple
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Review collected in partnership with Easytobook.com
Thank Timothy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (193)
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32 - 38 of 193 reviews

Reviewed 26 August 2013 via mobile

Staff were super helpful room was clean n comfy and the location was brilliant. In between royal palace in one direction n prado n the gardens in the other. Plaza del sol n mayor with their surroundings all seconds away.....and its apparently a hostel.....great find. Staff couldn't do enough to help even with my broken Spanish

  • Stayed: August 2013
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Thank Kasetastic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2013

Stayed here with 3 friends in June and found it to be excellent value for money. Rooms were very clean, well decorated and furnished nicely. It's also centrally located in Madrid so you can walk to everywhere in the city centre. Staff were helpful and provided us with maps and suggested restaurants/activities. Would definitely recommend.

  • Stayed: June 2013, travelled with friends
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Thank Ama86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2013 via mobile

This hostel, located very close to the Sol station and right above meseo de jamon has pleasantly surprised us. The rooms are comfortable and clean and although it is on the fourth floor - meaning four flights of stairs, it does have a loft. However, to work off all you have eaten and drunk, daily sessions up and down the stairs may not bee so bad after all. Our private bathroom was clean and compact and the receptionist Ana was wonderful. It is the first of our two nights tonight and we have had no troubles as yet and hope it stays this way.

1  Thank rosiepoops
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 9 July 2013

This was a lovely place in the heart of Madrid! Despite the noisy outdoors, the windows and walls were well soundproofed. The staff was very friendly and gave us tips of places to go and a flamenco show that turned out amazing! They had iron, hairdryers, adapters to lend (and more things). The room was very clean and well-kept. The furniture was new. Overall a really great place to stay while visiting Madrid!

  • Stayed: July 2013, travelled with friends
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1  Thank torontonianexplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2013

Me and 2 other girls stayed here for 2weeks in end of may and our experience was terrible. We only young so arnt really picky but we had nothing but trouble! When we arrived we had to wait 2hours for our room 2 be ready which when we go in the plug hole was full of hair of previous people the dirt was unbelieveable! Our sheets were not regually changed as we had same holes in the sheets! We had an incident where a lad had got our spare key who wasn't even staying in the bergantin who came in2 our room during the middle of the night! I myself fell really ill which I put it down 2 the food I refused 2 eat in the hotel, and now I am been treated for a scabie due 2 the uncleaniness. I DO NOT RECCOMEND THIS HOTEL!!!

  • Stayed: May 2013
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Thank lucy1819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
reservasbergantin, General Manager at THC Bergantin Hostel, responded to this reviewResponded 18 February 2015

Dear lucy1819,

We are sorry to have taken so long to get back to you, we just activated our profile some time ago. First of all, thank you taking the time to write your review as we have taken a careful look at the comments you made. Could you please contact us and let us know the exact dates you stayed at our hostel, as we have no record of anyone staying for a period of two weeks? We would really appreciate that, and to also apologise to you personally if you had a bad experience with us. Regarding to the claim you had to wait for two hours before entering, we would like to point out that our check-in time is starting from 12 o'clock and if clients arrive before that time we unfortunately can't guarantee an earlier check-in. Our hostel has only 16 rooms, so it is very rare you have to wait longer than half an hour to have your room ready if the previous guests checked out late. However, if this happened to you, we are deeply sorry you had to wait. We apologise you found your room dirty, as we try to ensure our rooms are spottless. As we are a hostel not a hotel, we offer our clientes a change of sheets every three to four nights depending on the weather and the length of stay. The statement of somebody having your spare key we take very seriously as we only have maximum two sets of keys per room, and the second set is guarded in the staff's room. We are going to revise our procedure to prevent this from happening again. We have to sincerely admit we are a bit confused about your claim that the food made you ill, as at the time of your stay we were only serving breakfast with high quality sealed products. We are looking forward to talk with you personally. Thank you and we send you best regards on behalf of all of our staff.

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Reviewed 11 June 2013

  • Stayed: May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Easytobook.com
Thank Riccardo S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about THC Bergantin Hostel

Address: Calle Victoria 1, 28012 Madrid, Spain (Formerly Hostal Bergantin)
Region: Spain > Community of Madrid > Madrid > Centro
Amenities:
Hotel Style:
Ranked #42 of 278 B&Bs / Inns in Madrid
Price Range: £58 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — THC Bergantin Hostel 2*
Number of rooms: 16
Official Description (provided by the hotel):
THC Bergantin Hostel is ideally located in Madrid's famous Puerta del Sol. It offers chic and modern rooms decorated in neutral tones with wooden floors. Free Wi-Fi is available throughout the guest house. Rooms at the THC Bergantin feature air conditioning and heating. They include a balcony and private bathroom. Due to its central location, guests staying at Bergantin Hostel can walk to the Prado, Reina Sofia and Thyssen-Bornemisza Museums within 10 minutes. Other landmarks are also within walking distance, such as the Royal Palace. Many restaurants and bars can be found in the area surrounding Bergantin Hostel. Sol Metro Station is just 200 metres away. ... more   less 
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Also Known As:
Thc Bergantin Hotel Madrid

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