While Spain is not known for its customer service skills, the staff at the Axor set a new bar on how low it can be, getting to the point of being outright rude. More so, none of the staff even processed anything beyond rudimentary English, considering its proximity to a Hub airport like Madrid, this was unexpected.
While the room cost is reasonable, the restaurant is overpriced to the point of absurdity. i.e. 20 Euro for a few pieces of undercooked beef (apparently it a “T-bone”), 10 euro for a few stalks of asparagus.
Even more, they were unable to make any sort of concessions for a vegetarian. The dishes eventually served would embarrass the staff of other restaurants.
The close location to the airport means dining inside is one of the few feasible options, and therefore its poor performance should play a large factor in your decision to come here.
The clichéd expression "beauty is only skin deep" applies well to the Axor. The rooms and hotel are chic and trendy, but anything beyond the surface leaves one disappointed and frustrated. Spending our last night unfortunately has tainted the memory of our whole Spain/Portugal trip.
Please learn from our mistake.
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