I booked this hostel after seeing it on late rooms and reading previous reviews which were good.
The price on late rooms was advertised at 40€ a night for four nights in May in a double room with en suite which I thought was great value.
Late rooms were to 'confirm' my booking and provide me with an email notifiying me of this within 24 hours. After receiving no e-mail I called late rooms myself to find out what was going on, they were very helpful and got straight onto the phone to the Hostel for me but I was now told the room price had gone up to 50€ per night if I wanted to continue with this booking. I decided to leave it a few hours to discuss the increase with my travelling partner but we decided to go ahead anyway as previous reviews were so good. I then rang late rooms again to be told two of the nights had gone up to 55€ a night whilst the others remain at 50€- so a 50€ increase in the original price I had seen online!!!!!!
I then decided to contact the hotel myself, I exchanged various emails with Victor (who I think may be the manager) who was very, very, very unhelpful and basically tried to tell me that I had booked incorrectly and it was all my fault. I even sent him proof of my request from late rooms which showed 40€ a night but this must of been invisible?!!!
Basically, the hotel decide to put their prices up as they think it will be busier in May and the price of 40€ was only for a January stay (although I had entered May in my arrival and departure dates!!) He then went on to tell me that a 40€ room would only be a single and that I should 'check' their website to see he was telling the truth.
He offered no apologies, no solution and admitted to not understanding how the late rooms website/booking system works- WELL WHY USE IT THEN??
I strongly advise anyone not to stay here, not to book based on the reviews seen online as the hostel are trying to rip innocent travellers off before they have even arrived!!
I am now having to change my travel plans and look elsewhere for somewhere to stay. So thank you Hostal Abami for being so unprofessional, misleading and uncomprising. I WILL NOT be using you or recommending you in the future.
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- Also Known As:
- Hostal Abami Ii Hotel Madrid