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“Cute little Boutique Hotel”

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ApartoSuites Jardines de Sabatini
Ranked #6 of 438 Hotels in Madrid
Certificate of Excellence
Reviewed 24 January 2014

I was so impressed with our stay here. We arrived very late, but the front desk was expecting us. They got us settled in right away. The room we stayed in was so pretty, clean, comfortable, and spacious. The décor is awesome. I loved the bathroom as well, the shower was pretty cool. Wifi connection was excellent as well. When we set out to explore, they gave us a map which was so helpful and told us where to go and what was good to see. Also the Nespresso coffee machine downstairs, 1 euro for coffee- awesome!!!

I would definitely stay here again, the only thing I didn't get to do is go up to the terrace. It was too cold! But it seems beautiful.

Room Tip: Try getting a room with a view, ours was of other apartments.
  • Stayed: December 2013, travelled as a couple
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3  Thank Dray27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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800 - 806 of 1,585 reviews

Reviewed 20 January 2014

Very satisfied with my staying at Jardines de Sabatini. Room was friendly, large, and clean, with microwave, stove and refrigerator. Service was excellent.

The location was best, with tourist downtown Madrid within walking distance.

  • Stayed: January 2014, travelled on business
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2  Thank LR S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2014

Visiting Madrid for pleasure or work? This aparthotel is a gem, with a luxury location at the Royal Sabatini gardens,walking distance to the most exciting places in the centre and very well connected with public transportation to the metro as well as to the airport, Terminal 4. Not to be missed!

Room Tip: Ask for a room with view to the Royal Palace and gardens.
  • Stayed: January 2014, travelled on business
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2  Thank 906albertod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2014

This hotel apartment was very nice!
The room was clean and very comfortable in terms of sleep quality.
The location was convenient, in fact, many touristy places were within walking distance.
The service was excellent, the staff were friendly and professional.

  • Stayed: December 2013, travelled as a couple
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5  Thank 284MarkT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2014

I am really surprised by the high rating (number 3) as of today this hotel enjoys on trip advisor.let me begin in a nut shell this hotel is excellent value for what u pay but definetly no deserving of the high rankings let me begin with the 3 good points and follow up with the bad ones 1) the staff is very welcoming polite courteous and most importantly fluent in English ,good attitude and always willing to help ,full marks to them . 2) the room sizes even in a studio are very good. 3) just in case u want to cook (we didn't) the room is equipped with a hot plate microwave ,tea coffe maker and lots of utensils. that it for the positives now to the real business. 1) the beds are not bad, they are HORRENDOUS our king sized bed turned out to be two single beds put together which were not stable and ready to move around with even a slight turn or twist as a result very bad sleep quality which is enough to ruin any trip. 2) even though I booked 3 months in advance was given a road facing room on the first floor the noise is quiet disturbing inspite of the sound proofing.3) the location although I was misguides by other reviews the location of this hotel is anything but good you can find out for yourself both the tube stations are definetly not as near to the place as they are made out to be one up hill and one down hill also its not easy on foot to all the main attractions as made out to be except the royal palace. 4) there are a few stepls to get to the elavators and becomes difficult with heavy luggage without a dedicated bell desk.5) the frequency of the elevators is very bad they are only 2 elevators and had to wait ages ,although we were on the first floor we could have taken the stairs (couldn't figure out where they were I guess our fault) . the road outside is also not very pleasant to walk on always full of heavy traffic. would suggest to stay somewhere near peurta de sol or plaza mayor becoz that's where all the action is. but let me finish by saying that it is definetly excellent value for the money u pay. only I would mind paying extra next time to chose a better place .

Room Tip: chose only higher floors as lower once r noisy despite sound proofing
  • Stayed: December 2013, travelled with family
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8  Thank gotibaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JardinesdeSabatini, Director General at ApartoSuites Jardines de Sabatini, responded to this reviewResponded 12 January 2014

Dear Mr Gotibaba,

I would like to thank you for your review and the nice points you have remarked, specially on our staff members. I am terribly sorry you did not receive the experience you were expecting while staying in our hotel.

The issue that concerns us the most is that you did not sleep well given that our main priority is the quality of the sleep for all our guests and that we keep investing every year to maintain this standard ongoing so our clients can get a nice rest in our rooms.
The mattresses in your room were bought last summer, july 2013, and they are a high quality mattresses. Regarding the type of bed we always recommend to require the type of bed you want in your reservation, we have double or twin bed rooms so unless is requested an specific type we can assign either. We are sorry you did not get a double bed, it was not requested in your reservation, so given you booked a room for three people we understood you preferred a twin bedded room rather than a double. Once you are in the hotel , we also recommend to get back to the reception if you need anything sorted out so we can fix it for you. We are sorry we did not know anything about your inconvenience we could have changed your room. Regarding the stability of the bed, usually the hotels` beds have six legs and two of them have a small wheel in order to facilitate making the bed every morning and they are normally facing the wall to prevent the bed from moving. I have sent maintenance to check why these wheels are moving when they are supposed to get still.

I am also sorry you did not like our location. We are right in the city center and Madrid is a big and busy city. The hotel is within walking distance to the main attractions of Old Madrid: Puerta del Sol is a 15-20 minute walk from the hotel and it is a nice walk because you go through Plaza de Oriente where the Royal Palace and the Royal Opera Theater are at so you can get all the flavor of ancient Madrid. The distances to the two closest tube stations are exactly 6 minute walk each, one is located up the hill and the other one is down the hill but we inform all our clients by mail before arrival so they can chose which tube station they want to use so it is more comfortable for them to reach the hotel. Also we are only 6 minute walk from Plaza de España and Gran Via, where all the Theaters and part of Madrid night life are at.

Regarding the elevators we are a small hotel so normally two lifts are enough, we usually do not get complaints about them but I have sent maintenance to check on them. I am sorry you could not find the stairs as they are well marked with EXIT signs.

I am sorry our hotel did not meet your expectations. All the team at Jardines de Sabatini is trying their best to improve and provide every client a better experience. We thank you for all the information provided during your stay with us. We hope you can give us another chance in your next visit to Madrid so we can show you that our hotel is usually a good experience for our clients.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2014

We stayed here for one night during a layover in Madrid. I only wish we could have stayed longer.

Not only is the location close to many of the things you would want to see, but the staff are friendly and helpful and the rooms wonderful.

The rooms were clean, modern, comfortable and large. Free wifi, updated amenities, and an environmental approach to electricity.

Great view from the roofdeck. Would absolutely stay again.

  • Stayed: January 2014, travelled as a couple
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3  Thank TravelPeep338855
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2014

Not sure why this hotel is rated number third in all of Madrid. The location is okay, although the street does seem a little seedy. The staff is helpful, but there are stairs that go to the elalevator and no one offered to help withe our luggage. We had wanted a two bedroom apartment, but the hotel made a mistake and we ended up in separate apartments. The apartments are comfortable, but the bed was not. Our king bed was two single beds pushed together - very uncomfortable.

There was a locked kitchenette, but we were not given a key until we asked for it. The hallway has is curved around a center obstruction which we could not see around. Considering the lax security of the hotel, I wish there was a mirror so we could see around the obstruction.

Room Tip: Make sure you get what you are asking for.
  • Stayed: December 2013, travelled with family
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3  Thank NJLovestoTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JardinesdeSabatini, Director General at ApartoSuites Jardines de Sabatini, responded to this reviewResponded 16 January 2014

Dear guest,

Thank you very much for sharing your experience. Guest reviews are an great source of improvement and motivation for us and we were very concerned to read that your stay at our hotel was not what you expected.

The hotel does not have any apartment with two bedrooms and we do not know where did you get this information from. In fact your reservation was made for 2 rooms so we do not know where was our mistake. All the information about our rooms is made clear in our website and also in the online agencies websites so it is not very clear for us what was is the misunderstanding about. Please kindly get in touch with us so we can clarify this point.

Our staffed is trained to offer assistance with luggage although in peak times it may take a bit longer. We are sorry to hear that you did not receive this. Also information about the use of the kitchenette is usually provided upon check in, please accept our apologies because this was not your case. We have reinforced the training to ensure that both helping with the luggage and giving full information upon arrival are offered.

Our rooms feature king size beds and twin beds to suit the different needs of our guests. We give you a twin bed room because your reservation did not indicate the type of bed wanted. I can assure that we always look for requests from our guests and try to do our best to fulfill them and I am sorry this was not your case and we could not sort it out during your stay because did not know anything about it.

We disagree in regards to the security of the hotel. There is staff 24/7 looking after the security and the safety of our guests and we do count on cameras in each floor so we can monitor any activity from the reception. Only guests are allowed on the floors. The corridor on the floors go around the main staircase but this does not compromise the security in any means.

We are very sorry that you were not happy with your stay because work hard every day to achieve satisfaction from our guests. Should you come back to Madrid we would love to welcome you back and show that we are consistent in doing things right.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ApartoSuites Jardines de Sabatini

Address: Cuesta de San Vicente 16, 28008 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Madrid
#1 Business Hotel in Madrid
#4 Family Hotel in Madrid
Price Range: £75 - £273 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ApartoSuites Jardines de Sabatini 3*
Number of rooms: 32
Official Description (provided by the hotel):
Boutique hotel in downtown Madrid. Spacious apartments and suites with kitchenette. Wonderful balcony and rooftop terrace with views over the Royal Palace. Classic and Veteran Car Museum in the Hotel. ... more   less 
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Also Known As:
Aparto Suite Jardines De Sabatini Hotel Madrid

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