For a look at how a hotel should operate, check out my review of the AC Hotel Victoria Suites in Barcelona. THAT place is service-oriented and friendly. Unfortunately, the AC Hotel Atocha is not.
The location is great, the rooms are clean, but the service is the reason I won't return. When I asked front desk staffer for a bucket of ice, he dismissed me to the bar. When I politely asked the bartender for some ice, I received a condescending denial and a curt suggestion that I call room service. Fortunately, the room service guys were cool, as were the maids, but most of the rest of the staff were not.
And how 'bout a cup of coffee or tea in the morning? Well, at the AC Hotel Atocha, they don't provide a coffee maker or an electric kettle. I called the front desk and politely asked if they could bring me a kettle to heat some water and the woman told me, as if talking to a 6 year-old, that they didn't have coffee makers or kettles. I travel a lot for business and I've been all over the planet; this is the first hotel I've ever experienced, anywhere, that didn't offer the ability to have a cup of coffee or tea in your room.
I went down to the restaurant to see if I could get a couple cups of coffee, and it was in the process of closing. When I asked one of the staff if I could buy a cup of coffee to go, he looked at me like I was asking him for his first born, and reluctantly got me a cup.
So if you do stay at this hotel, against my advice, and you want a cup of coffee or tea in the morning, you'll need to head over to one of the El Corte Inglés department stores where you can pick up an electric travel kettle for 20 Euros.
I won't be back.
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