We stayed at the Mecure Santo Domingo for a four day city break. The hotel is in a excellent location, very central with the Santo Domingo metro station outside the hotel. The hotel is just a short walk from Gran Via, the Palacio Real (turn right after the square and walk down the side street) and Opera Square with lots of bars and restaurants nearby. When we arrived at the hotel we were given room 143, a black and white room, very modern and stylish with a lovely bathroom and bathrobes. The breakfast was great, a good selection and the staff were helpful, the breakfast waiter was particularly friendly and polite. The Spanish omelette served at breakfast was delicious as were the juices.
After our first day in the city we returned to the hotel ready for a good night's sleep. When we entered our room we could hear a thudding sound from very loud music, it continued and we couldn't rest. We went to reception to complain. The gentleman on reception was on the phone chatting and made us wait a while before acknowledging us, he then left the phone off the hook to continue his call and was impatient when dealing with our complaint. We were told that the music wasn't from the hotel and it was out of his control. I explained that we wouldn't be able to sleep in our current room. Reluctantly, the gentleman said we could move to the only available room in the hotel, we accepted.
We were moved to room 216, which unfortunately was a smoking room (we were not informed of this) it was decorated in lilac and of a much lower standard than our previous room. The bathroom was dated with dirty grouting and ugly fittings, the bedroom accessories were also dated and unattractive. Within the bedroom, the smell of smoke was awful, we opened the window and managed to get some sleep. In the morning we couldn't stand the smell, the bedding smelt of smoke and by this time, we did too!!
Again I went to reception to raise my concerns, I was told by a helpful receptionist that floor 2 is a smoking floor and she would organise another room on floor 4 for us that afternoon. I asked if we would hear the music again from this room but was told that the music came from a party in the car park next door to the hotel and this wasn't taking place again that evening! We were given room 432 which was a Japenese themed room, it was spacious and tastefully decorated. The bathroom however had no shelves or ledges to store toiletries and the plug hole for the shower couldn't drain the water quick enough resulting in a flooded bathroom floor. I slept well, but my mum's sleep was disrupted by the sound of the air conditioning unit outside the room.
During our visit we visited the hotel's cocktail bar in the basement, we had flower mojitos which were amazing! Pricey, but nice!
The rooftop pool was open and the decked sunbathing area was lovely with a great view of the surrounding area.
The day before check out the receptionist helped us to confirm our return transfer to the airport and also arranged for us to check out slightly later; on the last day we were also able to leave our luggage at reception until we were picked up at 6.30pm.
Overall, we enjoyed our stay, the issues with the rooms were annoying, but they were resolved by reception and all the ladies on the reception desk were very helpful and obliging. I think your overall opinion of this hotel will largely depend on which room you are given and where it is situated in the hotel.
I've decided to give the hotel an overall 'very good' rating because the location is excellent and the two out of three rooms were good. The breakfast was great and apart from the gentleman at reception, the hotel staff were friendly and helpful.
A few tips about Madrid if you visit - we bought a two day pass for the city tour bus and it was great, brilliant value and the perfect way to see the city and hop on and off when you want to explore.
The metro was also a great way to travel around the city, we used the metro to visit the Sofia Museum and the metro staff were really helpful with routes etc.
We watched Carmen in a theatre on the Gran Via, it was amazing, if you love flamenco dancing go, you'll love it!
- Official Description (provided by the hotel):
- Hotel Santo Domingo enjoys a privileged location in the touristic and commercial center of Madrid. One of its highlights are the 200 themed rooms, with wall paintings by emerging artists, the unmistakable hall, with vaults of porcelain and gold leaf, and the public car park, decorated with evocative and magical scenes. More than 1200 m2 with natural light to family celebrations and corporate events. Swimming pool on the rooftop terrace (only opened during summer months) offers the best view of the very heart of Madrid. ... more less
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- Also Known As:
- Mercure Madrid Santo Domingo Hotel Madrid