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“Absolutely what I wanted”

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Crowne Plaza Madrid Airport
Ranked #188 of 438 Hotels in Madrid
Vancouver, Canada
Level Contributor
59 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Absolutely what I wanted”
Reviewed 29 January 2014

This hotel far exceeded what I was expecting. It is very new, and it shows. The free shuttle picked me up at the airport at 10 pm, and took me to the hotel. The restaurant was open until midnight, and was busy when I arrived. I had a very nice risotto and a decent glass of wine for a good price. The restaurant was clean and efficient.

The room itself was great. I was just wishing I didn't have that 5 a.m. wake-up call to go to the airport. There was a great shower and deep soaker tub complete with bath salts. There were nice housecoats, a big closet, a great desk, a k-cup type coffee maker, chocolates and even an aroma therapy package for sleeping. The bed was oh-so comfortable. I travel a lot and seem to be in hotel beds as much as my own at home, and I think this was the most comfortable I have had. I think it had some kind of memory foam top. The wake up call was right on schedule and there was a human on the phone.

I honestly can't think of anything that could have been improved. It was absolutely perfect for an airport stopover. Definitely would stay here again. My only regret was that I had so few hours to enjoy it. Thank you.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Curt99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review, 30 January 2014
Dear Guest,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport.

We note with pleasure that your experience at Crowne Plaza Madrid Airport was a great one.

Thank you for your feedback and also for your recommendation.

With best regards,
Hotel Crowne Plaza Madrid Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (88)
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English first
Hyderabad, India
Level Contributor
103 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 25 January 2014

what a nice hotel it is. the cleanliness is too good and lenin used in the room is fantastic. very nice room for sound sleep. my entire jet log has cleared after having a sound sleep in this hotel. very near to air port.

Room Tip: high way road rooms are convenient.
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tirumala Rau K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review, 30 January 2014
Dear Guest,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport.

We note with pleasure that your experience at Crowne Plaza Madrid Airport was a great one.

Thank you for your feedback and also for your recommendation.

With best regards
Hotel Crowne Plaza Madrid Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 January 2014

We got this decent room during our recent holiday to Spain.. Location is just what we wanted (closer to airport with parking). It was surely not the 4-5 star we expected but stay was comfortable despite the Christmas time. Breakfast was OK but service can get better!! Price was the highlight as it was well below our budget and the room was decent.. Overall value for money!!

Room Tip: Choose a room not facing the highway as there is not much to see anyway!!
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mahesh1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review, 30 January 2014
Dear Guest,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport.

We note with pleasure that your experience at Crowne Plaza Madrid Airport was a great one.

Thank you for your feedback and also for your recommendation.

With best regards,
Crowne Plaza Madrid Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 January 2014

This hotel has good rooms, good size, very good condition.

The negative aspect is that the hotel is located in the middle of nowhere, theres not a train station near.

So if for any reason you want to visit the city center get ready to pay for the taxi or try to find a bus somewhere around.

Been said that, is a perfectly fine airport hotel to have a rest for your next travel, and if that is your only intention then i can recommend it.

Room Tip: Nothing special to suggest as this hotel is just to make a stop before the next flight.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeManInLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review, 21 January 2014
Dear Guest,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport.

We note with pleasure that your experience at Crowne Plaza Madrid Airport was a great one.

Thank you for your feedback and also for your recommendation.

With best regards,
Hotel Crowne Plaza Madrid Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 18 January 2014

The worst check in I have ever experienced at any hotel. Three separate men checked me in at once, all not really looking at me. One said 'that's everything' in a tone of are you stupid why are you still here. The reason I was still there was I had no key! I explained that I did not want to go to airport next day because staying two nights, my transfer back was then changed. but of course the next day my key would not work for room because one of the three staff who checked me in had not updated that I had booked for two days. Still not that big a problem, but before I went to bed on final night I set the tv alarm. The alarm never went off, luckily I woke up in time anyway, I turned on TV and it had clearly been over ridden by reception in the evening because it said 'please select a language'. This is not acceptable for an airport hotel. Staff training on how to check guests in is needed. The area the hotel is in is pretty dire and as others suggest you would be much better staying in the city and getting a tube or taxi to airport,which I do not think would take any longer.

When you arrive at the airport, the information on Crowne Plaza website is limited, but basically you need to find the special hotel pick up point and phone them on your mobile and wait around.

Service would be 0 stars but the room was very good and what you would expect and housekeepers were friendly and pleasant to be fair.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Pete777_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review, 21 January 2014
Dear Sir,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport.

We are really sorry for all inconveniences.

Thank you very much.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 January 2014

Stayed overnight as had a flight early the next morning

Stayed in a twice double room

-Very clean and new hotel with modern furnishings and what you typically expect for a "branded" hotel
-Shuttle for us came within 30 mins and were easily contactable by phone via information desk at the airport
-Close to the airport but as there are many terminals, it can appear "far"
-Hotel isn't close to anything so should only be used if staying overnight to catch another flight
-Hotel food was well priced with decent servings
-Hotel provided shuttle service to airport every hour
-Staff were very friendly and helpful

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank redruby_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review, 21 January 2014
Dear Guest,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport.

We note with pleasure that your experience at Crowne Plaza Madrid Airport was a great one.

Thank you for your feedback and also for your recommendation.

With best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hamburg.germany
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 10 December 2013

Unfortunately the hotel is in the middle of nowhere close to a motorway. So, the Hotel-Shuttle-Bus is essential! To my surprise, it is running only every hour. At least during peak hrs a 30 minutes interval should be offered together with the HI Express Madrid Airport next door (also member of the IHG Group of hotels).

A very strange rule by the hotel: I was upgraded to DELUXE room (Gracias!) with free mini-bar (read 2 soft-drinks) and a complementary bottle of water etc.; BUT for the use of the (internet)computer @ the business center I had to pay extra...

Come on Madrid, you can do such much better!

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jaykayham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review, 3 January 2014
Dear Guest,

We would primarily like to thank you for choosing to stay at Crowne Plaza Madrid Airport.

We note with pleasure that your experience at Crowne Plaza Madrid Airport was a great one.

Holiday In Express and our hotel are different properties.

We offer free Wifi, also if yo need to print a boarding car we print for free.

Thank you for your feedback and also for your recommendation.

With best regards,
Hotel Crowne Plaza Madrid Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Madrid Airport

Property: Crowne Plaza Madrid Airport
Address: Calle Lola Flores 1, 28022 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid
Amenities:
Business Centre with Internet Access Restaurant Room Service
Hotel Style:
#80 Family Hotel in Madrid
#111 Business Hotel in Madrid
#128 Luxury Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Madrid Airport 4*
Number of rooms: 9
Reservation Options:
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Also Known As:
Crowne Plaza Madrid Airport Hotel Madrid

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