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“Great Location, Small Rooms”

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NH Collection Palacio de Tepa
Ranked #31 of 438 Hotels in Madrid
Certificate of Excellence
Reviewed 5 June 2011

I got this hotel on priceline, and for the price, it was a good value. The location really can't be beat. You are within a fifteen minute walk from the Prado and the Reina Sofia art museums, and about the same to the Royal Palace. And if you are into feeling the pulse of the city, you are also really close to the Puerta Del Sol plaza. I was there during the big rallies going on there, so that was definitely worth a stroll.

As for the room itself, well, it was small. The bed took up most of the room, but there was also a small desk right beneath the TV that you could have done a bit of work on I suppose. The bathroom was pretty small, but well equipped, with nice fixtures. Considering I was alone, it wasn't bad. You might get a bit sick of your travel partner if sharing, though.

I had a room on the 5th floor, which I think is the top, looking out onto what I think was a skylight from the restaurant. Not much of a view, but it was more quiet than a room that looked out onto the street. But to be honest, I didn't really feel the street was crazy loud or anything, just a typical urban street. Cars only go in one direction around there, so there isn't a lot of honking.

I would stay here again if I got a good rate. The wifi was free, and the service polite if not outstanding. If you're looking for a convenient option on a quick trip to Madrid, you should at least consider this one.

  • Stayed: June 2011, travelled solo
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Thank Brian_SF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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656 - 662 of 1,157 reviews

Reviewed 5 June 2011

My wife and I stayed at the NH Palacio de Tepa for four nights in June 2011.

This NH hotel is very new (less than a year old) and it certainly had the feeling of a top notch hotel. The hotel and our room itself were impeccably clean.

We had a room on the top floor (the 5th floor). It was very large with exposed wood beams. There was a ton of closet space for unpacking our clothes. The room looked out on a sort of courtyard so it was very quiet. The service from the cleaning staff is to be noted as our room was checked twice daily and was always in spotless condition. One issue we did have with our room was the hot water (or lack thereof). Showering between 8 and 9 proved challenging as we found there to be very little hotel water during this time (which is too bad as the shower was very nice). Perhaps because the hotel primarily serves business travelers too many people are showering at this time. The hotel needs to address this issue. Another issue with our room was that the towel warmer did not function. Perhaps a kink considering the newness of the hotel, but still something that needs to be fixed. The hotel has very good free high-speed wireless.

The location of the hotel is absolutely fantastic for tourists. Nearly everything you want to see (e.g., Museo del Prado, Royal Palace, Plaza Mayor, etc...) is within walking distance. The metro in Madrid is also cheap and efficient and the "Anton Martin" metro stop is 200 meters from the hotel, so that too is an option for getting around. There are many good places to eat and shop near the hotel as well. We generally like to walk everywhere when we travel and the central location of this hotel definitely made that possible for us.

We would highly recommend this hotel to others. It is a 5-star hotel, and while it may not be on par with the Ritz and some other leading 5-star brands, it certainly met our expectations and provided good value for our money.

  • Stayed: June 2011, travelled as a couple
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Thank Rob I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2011

This hotel is located on a busy square. If you are looking for lots of noise, restaurants, etc. close by, this is a good location for you. It is within a 15 minute walk of the Prado. Our travel agent booked us into a "superior" room. This room was on the top floor and was very small, much smaller than a room in most motels in the US. The bathroom was the size you would get in a Days Inn. There was no window - just a large skylight in the angled roof, so seeing out wasn't really possible. We went back to reception and asked to be upgraded to a junior suite. Luckily they had one (only 25E more per day) and we requested to be on the interior courtyard so that all the noise from the square wouldn't bother us. They put us in a very nice suite that was about 3 times as big as the original room. This hotel has free WiFi and was the only one on our 3 week trip that had a coffee maker in the room (expresso). The breakfast was fine but they really don't have a restaurant - just a bar that opens around noon with tapas. Since our trip was a package deal, I'm not sure what these rooms go for - it may have been a good value for the money. But the gracious service we received elsewhere was missing and it just didn't rise to the 4 star level.

Room Tip: Junior suites if you want room to spread out.
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  • Stayed: May 2011, travelled as a couple
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2  Thank msdillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2011

I just returned from a five day visit to Madrid, we stayed at the Palacio de Tepa... The hotel has a wonderful location, right in the hustle and bustle of " the real "Madrid.
A stone's throw away from fine tapasbars and lively little squares where you could sit around all day ! It is a short stroll to that splendid Prado museum and shopping is just around the corner...
The Palacio is beautifully restored with respect to older features.... Good clean rooms, housekeeping excellent, breakfast very good.... friendly people... although it surprises me again that few people speak a second language. !

Room Tip: Book early on a bookingsite !
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  • Stayed: May 2011, travelled with friends
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Thank ElisabetNetherlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2011

NH Palacio de Tapa

Very good hotel in the heart of Madrid. Rooms are big, clean with very good service. Food was also very good. I stayed there for 1 week and it was very very good experience to stay there. Hotel Staff is very helpful, polite and knowledgeable.

Only drawback was that rooms are not equipped with Irons for clothes. Apart from this no negatives for this hotel. Thanks to Hotel for making stay comfortable.

  • Stayed: January 2011, travelled on business
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Thank Sandeep B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2011

Palacio de Tepa is such a find and its website really doesn't do it justice at all. This is a very reasonably priced, modern hotel in a sympathetically restored palace. As it only opened in October 2010 everything is super clean and new. The staff are amazing, really friendly and helpful and the rooms are well appointed with great connectivity for electrical/IT equipment, marble bathrooms, very comfortable beds, free fast wifi and quiet rooms. The choice at breakfast is enormous - there's not much they didn't have and well presented. Smoked salmon scrambled eggs or eggs however you want are all on offer. Last night they upgraded me to one of the deluxe rooms on the top floor beneath the eaves - absolutely stunning... This is a great hotel for either business or pleasure. Will definitely be back again soon.

  • Stayed: March 2011, travelled on business
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5  Thank LondonTravel20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2011

Just stayed here last night on business, best value for money for a 5* in Madrid. Perfect central location in a nice and happening part of town (next to Plaza Santa Ana) and within walking distance to many landmarks and tourist attractions. Found a live music bar nearby and there are lots of cafes, pubs and Spanish restaurants in the area.

The hotel itself perhaps was a palace as the name suggests, and compared to many NH hotels in Madrid this is probably one of the best. Discrete with understated elegance, not as grand as properties like the Westin Palace, but more like the Park Hyatt style. I had a top floor attic type room with a small window so it was a little dark for me to catch up with work, but otherwise it has a lot of characters and serve well for leisure travellers. Free wifi for 12 hours. Breakfast was lovely too.

  • Stayed: January 2011, travelled on business
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Thank CaveVic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH Collection Palacio de Tepa

Address: San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Huertas , Sol
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Romantic Hotel in Madrid
#14 Business Hotel in Madrid
#16 Family Hotel in Madrid
#25 Luxury Hotel in Madrid
Price Range: £135 - £266 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — NH Collection Palacio de Tepa 5*
Number of rooms: 85
Official Description (provided by the hotel):
Historic 19th century palace located in Madrid's Las Letras district, the NH Collection Palacio de Tepa is surrounded by history and romance. Just a five-minute walk away, the famous Plaza Mayor and next to Plaza Santa Ana enchant tourists and locals alike. ... more   less 
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Also Known As:
Nh Palacio De Tepa Hotel Madrid

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