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“5 Stars -- Well deserved!! Would stay again...and again”

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NH Collection Palacio de Tepa
Ranked #29 of 438 Hotels in Madrid
Certificate of Excellence
Reviewed 10 July 2012

2 nights at this hotel upon arrival from New York in June 2012.
Everything new inside. Immaculately clean room, funky furniture and fixtures.
Our room 201 consisted of actually 2 rooms -- small entrance room with a desk, 2 chairs and tea / coffee set. Separated from the bedroom with beautiful completely sound insulated door.
Coffee machine was a cartridge type espresso maker. Hotel provided re-load cartridges several times per day. One can make espresso in 20-30 second and it would rival best European coffee houses.
Selection of teas was re-stoked also several times per day.
Free internet access.
Super friendly front desk. amazing personnel. I do no know where how they are able to attract and retain such a nice group of people.
Location is GREAT. Can walk to all major Madrid attractions and restaurants.
Amenities kit in the bathroom had Bulgari shampoo and soap and zillions of other funky and nice things.
My only other humble remark about the bathroom is that the design itself was somewhat inconvenient.

  • Stayed: June 2012, travelled as a couple
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1  Thank onstep57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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550 - 556 of 1,129 reviews

Reviewed 7 July 2012

Great choice of hotel, location was perfect for all the main sights, the Prado is only 15 mins walk away, stacks of bars and restaurants nearby offering fantastic choice at all levels of quality and price. The staff are a credit to the management and could not have more helpful. We travelled to the hotel from the airport just moments after Spain won the Euro Championship beating Italy 4-0 and the city was alive meaning we were delayed in reaching the hotel, there was also a slight trauma with our booking caused by a ' computer error ' however the matter was very calmly dealt with by Carlos on reception, our thanks to him. The hotel is modern in style which we liked and the room we had on the top floor was very spacious and comfortable including a good sized bathroom and dressing area. One comment I would make is the piped music in the public areas on the ground floor which is sort of chilled Ibiza is a bit much, felt I might be in the Bladerunner movie.
Great place to stay , full marks to all.

Stayed: July 2012, travelled as a couple
2  Thank JimandMary93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2012

Great hotel with the staff that will aim to please. The breakfast was the best with fresh orange juice and a good selection to choose from.

  • Stayed: June 2012, travelled as a couple
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Thank DWCVictoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2012

This recently refurbished hotel ticks all the boxes for convenience, ammenities and service.

We hired multiple rooms for a multi day stay. One rooms was a superior room and the other was a loft style room on the top floor.

The superior room was generous enough to accommodate a lounge/sitting area, very comfortable king bed, good wardrobe space, and a bathroom featuring separate shower, separate bath with second shower, toilet , bidet and hand basin.

Madrid summer temperatures were hot during our stay. In the superior room, air conditioning needed to be constantly set to minimum temperatures to provide a comfortable atmosphere.

Our room was complete with mini bar, good flat screen TV, free WiFi Internet, security safe, espresso coffee maker, and complimentary bottled water which was replaced daily.

Concierge service was friendly, multi lingual, knowledgable, and attentive.

Breakfast was fairly comprehensive. In Spain my impression is that service is freely available, but you have to request it. No big deal once you get used to the custom.

Location was excellent for our needs which included outings and walks to all the iconic tourist sites, good tapas bars and restaurants.

We would definitely book this hotel again.

  • Stayed: June 2012, travelled with family
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Thank stevelyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2012

Booked hotel through TINGO at $300 night for a standard room that included breakfast (otherwise posted at 25EU pp on hotel site). Through TINGO, continued to get money back on our reservation ending up for a total of $460 for 2 nights room, tax, fees, breakfasts. Great value. Taxi from airport was 48EU - but once here, everything was within walking distance.

We booked a std room and were allowed early check-in at 10 am. The rooms are of various sizes but we went with an earlier post and requested an interior room facing the courtyard. We were in room 303 and found it to be a standard "American" size hotel room. Plenty of space and spacious bathroom with double amenities - Bulgari soaps, shampoos, etc. plus a tray of extra no brand amenities that included razors, toothpastes, shave gel, tissue, packs, bath sponge, shoe shine, shower caps. We were blown away by the extras. Also 2 fuzzy robes and slippers!

Also the staff was very helpful with every request. And they spoke english. Great visit - will definitely go back.

Stayed: June 2012, travelled as a couple
Thank Huntsville Merckette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2012

Requested an inside room and found it very quiet. Room was spacious .We had 3 large suitcases and 2 hand luggage and were able to stow them out of the way. Appreciated having tea and coffee available in the room and also available in a quiet area off the lobby. Hotel is located in an easy walk to the main shopping areas and two squares outside hotel has many dining options.

  • Stayed: June 2012, travelled as a couple
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Review collected in partnership with NH Hoteles
1  Thank mpr180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2012

We had booked the junior suite and were more than impressed at the facilities and space provided. The in room nespresso machine, bulgari toilet products, fm bathroom mirror and the whole duplex plan was wonderful. It is also incredibly located just minutes walk from the Prado, the Sol, Plaza Mayor and the Grand Via
The only problem we had was the bedroom a/c being set at 24C and we were unable to set it to a lower temperature which made that area slightly warm, especially during the day. Even after speaking with the hotel, they were unable to help us out and thankfully we were able to keep the living room a/c on a lower temperature which helped cool the bedroom as well

Room Tip: Pay a bit more and book the junior suite - well worth it
  • Stayed: June 2012, travelled as a couple
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1  Thank Marzdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH Collection Palacio de Tepa

Address: San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Huertas , Sol
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Romantic Hotel in Madrid
#14 Business Hotel in Madrid
#16 Family Hotel in Madrid
#24 Luxury Hotel in Madrid
Price Range: £140 - £368 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — NH Collection Palacio de Tepa 5*
Number of rooms: 85
Official Description (provided by the hotel):
Historic 19th century palace located in Madrid's Las Letras district, the NH Collection Palacio de Tepa is surrounded by history and romance. Just a five-minute walk away, the famous Plaza Mayor and next to Plaza Santa Ana enchant tourists and locals alike. ... more   less 
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Also Known As:
Nh Palacio De Tepa Hotel Madrid

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