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“Madrid in Style”

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NH Collection Palacio de Tepa
Ranked #31 of 445 Hotels in Madrid
Certificate of Excellence
Rome, Lazio, Italy
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Madrid in Style”
5 of 5 bubbles Reviewed 2 July 2014

The best hotel rooms for quality, price and position in the city's old quarters. It is a short walk to all the major attractions and restaurants Madrid has to offer. The staff is very charming and hospitality is very good.



  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels

Helpful?
Thank Nanda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review, 16 July 2014
Dear Nanda M I would like to thank you for your great comment about our Hotel and service, thank you for sharing your experience with us. We all look forward to hearing from you soon, Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,050 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (136)
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Dendermonde
Level Contributor
68 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 19 June 2014

Nicely decorated hotel with modern design, but taking advantage of a great location and stylish, remodelled building.Excellent service.Food was great, especially the breakfast which is very well presented.The rooms are nice and have a view.Central location close to Santa Anna and townsquare.plenty of bars and restaurants at walking distance

Room Tip: there could be a bit of noise coming from the square in front of the hotel,especially in summer when...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Luc P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review, 16 July 2014
Dear Luc P thank you for your excellent comments and for sharing your experience in our Hotel,I am glad to know that you enjoyed your stay with us. The entire NH Collection Palacio de Tepa team look forward to welcoming you back in a very near future! Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

Location was excellent, near all the sights, restaurants and "the central park". Room 406 (superior?) was beautiful and had 3 balconies! Excellent & extensive breakfast. Will definitely return.

On the 2nd morning we had to check-out early due to an early flight, the early breakfast was so great, just croissant and fruits.

Quite hard to find by car, even though we had a GPS.

Room Tip: Corner rooms seem to bigger, 406 was simply a haven!
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lauri_Tuomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review, 16 July 2014
Dear Lauri thank you for your comments regarding your experience in NH Collection Palacio de Tepa. We are very happy to hear that you enjoyed your stay. We really hope to seeing you soon! Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 25 May 2014 via mobile

Closeby to restaurants cafe and Sol-centre of the city.Good service and very helpful staff.When booking make sure you mention a church facing or the placa view room.It is walking distance from some of the tourist sights in Madrid.I would greatly recommend it!

Stayed May 2014
Helpful?
1 Thank Priyanka620
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review, 10 July 2014
Dear Priyanka 620 I would like to thank you for your great comment about our Hotel and staff, thank you for sharing your experience with us. We highly value your opinion in our process of continuous improvement. The complete NH Palacio de Tepa team hope to see you very soon!!! Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 May 2014

We had a very pleasant stay in Madrid.
This Hotel is very near to all interesting places in madrid. It is perfectly located.
The front desk staff (Jésus and Mercedes) are very kind and very helpful => top! Thank you!

We became a room upgrade.

The room was very clean and well organized. This hotel was very close to the shops and restaurants in Madrid. We really enjoyed it.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Duke D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review, 5 June 2014
Dear Duke D firstly I would like to thank you for your great comment about our Hotel and staff, thank you for sharing your experience with us. We highly value your opinion in our process of continuous improvement. The complete NH Palacio de Tepa team hope to see you very soon!!! Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Monica, California
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 21 May 2014

We stayed here in May 2014 for 2 nights in the middle of our trip to Spain & Portugal. Of all the hotels I booked I researched Madrid the least (not sure why) and this hotel was great. We were very happy with it. Great location and spacious nice rooms. Clean and the A/C was great. One night we could hear the music from the bar next door until about 1 am - but it wasn't too bad. The staff was very helpful and nice. The included breakfast was great. We had a very nice stay!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stooce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review, 5 June 2014
Dear Stooce, thank you for your excellent comments and for sharing your experience in our Hotel,I am glad to know that you enjoyed your stay with us during your last visit to Madrid! Comments such as yours are inspiring for our continuous improvements. The entire NH Palacio de Tepa team look forward to welcoming you back in a very near future! Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

We stayed in this hotel for eight nights, nine days. In general, we were very pleased and would definitely recommend it. It is perfectly located. A really short distance from all the famous sites and there are restaurants everywhere the minute you step out the door. The front desk staff we interacted with daily were top-notch (super-helpful, spoke fluent English, made great recommendations and on-the-spot reservations for us). The hotel is sleek and modern, just as we like it, the room was clean and the cleaning staff friendly and efficient. We loved the look of our room (we stayed in a King Suite on the 4th floor facing inside (super-quiet, just as we like it)).

One shocking problem: The bed was super-hard and uncomfortable! I mean REALLY uncomfortable. With no exaggeration, it was like sleeping on a padded slab of concrete. We woke up painfully sore every morning until we padded the bed with an extra blanket. It was literally that bad. Hey, maybe it's strategic (ha-ha) - they offer massage services, and I got one to alleviate the soreness. It was among the best massages I've ever had (and I get lots!)

The hotel's food, despite what I read in previous reviews here, was delicious. Not one dish disappointed. And believe me, we ordered room service often and ate in the hotel restaurant a couple of times, trying as much as we could. Other than the rock-hard bed (which was a big part of our stay), we loved everything about this hotel.

Room Tip: Choose a room facing an inside courtyard (we were on the 4th floor and the room was very quiet.)
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Celeste B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH Collection Palacio de Tepa

Property: NH Collection Palacio de Tepa
Address: San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Huertas , Sol
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Romantic Hotel in Madrid
#14 Business Hotel in Madrid
#16 Family Hotel in Madrid
#25 Luxury Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:5 star — NH Collection Palacio de Tepa 5*
Number of rooms: 85
Official Description (provided by the hotel):
Historic 19th century palace located in Madrid's Las Letras district, the NH Collection Palacio de Tepa is surrounded by history and romance. Just a five-minute walk away, the famous Plaza Mayor and next to Plaza Santa Ana enchant tourists and locals alike. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Hotels.com, Odigeo, TripOnline SA, NHHotels, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your NH Collection Palacio de Tepa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Nh Palacio De Tepa Hotel Madrid

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