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“Superb location”
Review of Hotel Villa Real

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Hotel Villa Real
Ranked #34 of 436 Hotels in Madrid
Certificate of Excellence
Southampton
Level 6 Contributor
336 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
“Superb location”
Reviewed 21 October 2013

Travelling from Madrid airport to the city centre exit the airport concourse and catch the airport express/ Express Areopuerto/EMT. This is a yellow bus and comes in next to stand 10. Travel into the city, the terminus is Atocha-Renfe. It takes 40 mins for €5 and comes every 30 mins. You can then take a taxi from Atocha or walk up by the park to the hotel (20mins). If you are travelling from Madrid to, say, Cordoba or Malaga you leave from Atocha railway station, in which case you may wish to book in advance.
We found this hotel to be very well located, comfortable, generally quiet, good beds and lots of very good towels, and clean, with very hot water. We did not try the gym or swimming pool. Our room was on a split level and I had some anxiety about slipping down the steps if getting out in the night, but fortunately all was O K. The bedside reading lamp could do with improvement, or an extra focused light installed.
This is Spain and everywhere evening meals are taken late, especially compared with the UK or even more the USA. You need to be prepared for this. But it is a pity that the dining room does not start serving until 9pm. Until then if you need to eat in the hotel it will be in the small, not very inspiring, bar (same menu). In either place you need to make a reservaion as the dining room is invariably booked out. There are plenty of starters but the main course has 3 fish dishes and a tenderloin. The rest of the main course was a variety of burgers. For one night this was sufficient choice and the food was good. On the second night the experience was poor. We recommend instead the Traperia on Plaza Platenia de Martinez. (turn right out of the hotel, keep right past the police station heading to Atocha station. The Plaza is on the right). Prices are a fraction of the hotel costs, and the food is hot and good. We regretted that tea and coffee facilities are not available in rooms although you an have a complimentary morning tray between 5.30 and 6.45am. The best afternoon tea (half the price of the hotel) is next door at the Thyssen Art gallery. You do not have to pay a museum entry fee to enjoy the dining facilities. We appreciated the high speed guest internet. We did not think the hotel was used by tour groups.
The hotel gets 4* instead of 5* because of the negative comments above.

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
Thank wyntyll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review, 22 October 2013
Dear Guest,

Thanks you very much for the kind feedback. We are really glad to hear that you loved our location, your room and the service provided.

We hope to be able to welcome you back in the near future.

Kind regards

Antonio Martin
Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Pewaukee, WIsconsin
Level 5 Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 19 October 2013

This hotel has a superb location for a visit to Madrid. It is within walking distance to many of the major tourist attractions and over a hundred bars and restaurants. It is right next door to the more expensive Westin Palace Hotel.

My wife and I had a junior suite which had a separate bedroom and a sunken living room area. The floors throughout the suite were laminated hardwood. There was a door that opened from the living room on to a tiny balcony. The bathroom was nice with two separate sinks. There was plenty of storage areas to unpack our suitcases. The air conditioning functioned very well. The hotel maid did a fine job and turned down the bed daily in the evening.

The concierge(s) did a wonderful job for us. They spoke perfect English and were very helpful recommending dinner spots, various attractions and train schedules. They were above my expectations.

The Prado Museum is about two blocks away. The Santa Ana Plaza is about two blocks down the side street of Prado.

We did not use the bar or restaurant facilities on site as there were so many excellent choices nearby and we greatly prefer dining and drinking at the numerous outside cafes, bars and restaurants in the neighborhood.

  • Stayed October 2013, travelled with family
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Helpful?
Thank Wisconsintom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, subdirector at Hotel Villa Real, responded to this review, 22 October 2013
Dear Guest,

We are so glad to hearing you had a fantastic stay and you would stay again Villa Real.

Thank you very much for your nice comments as it is always interesting for other travellers

We do hope to see you again next time you return to our city

Kind regards

Antonio Martin
Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warton, United Kingdom
Level 1 Contributor
4 reviews
Reviewed 13 October 2013

Excellent position in the city, however it is old and tired. We got a turn down service the first night then nothing, I was also located near a lift which went ding dong, most of the day and night. On one of the days my room was not made up until almost 14.00 in the afternoon, unacceptable in my books. The breakfast staff were abysmal, taking more care to set up tables than actually serving the guests. I was never once asked if I prefered a cooked breakfast, I was also never given a second cup of tea or coffee without asking. And there really was no exuse as there seemed to be more waiters than guests.

If I went again I would go somewhere else.

Room Tip: Make sure you are not near a lift.
See more room tips
  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George465
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review, 14 October 2013
Dear guest,
Thank you very much for sharing your experiences at Villa Real hotel
All kind of comments help us a lot to progress.

Regarding your comment I would really like to show you our improvements so if you travel back to Madrid and you choose Villa Real again I kindly ask to contact me in order to be able to assist you personally.

Best regards

Antonio Martin
Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila
Level 4 Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 October 2013

The best thing about this hotel is its central location, right in the center of town, walking distance to the Museo del Pardo. Its a rather old hotel with a sparse lobby. Rooms are spacious but done on a split level layout. Room was rather old but nevertheless well appointed. Red leatherette on sofa made the room look older than it probably was. The best thing about this hotel is the breakfast. The spread was better than average but the dining room is set-up in a very elegant way. Service is impeccable too.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank AndrewJM23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review, 14 October 2013
Dear Guest,

Thanks you very much for the kind feedback. We are really glad to hear that you loved our location, your room and the service provided.

We hope to be able to welcome you back in the near future.

Kind regards

Antonio Martin
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
75 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 7 October 2013

The hotel is well situated, close to the park and a 10-15 minute walk away from the main Plazas. The hotel staff are friendly and everything is comfortable.

However, this hotel really doesn't live up to 5 star standards - whilst the rooms are comfortable they are tired, they have an odd layout, with steps down to the sofa area. This breaks up the room a little but very dangerous - my fiance got out of bed in the middle of the night, minus her contacts and nearly fell down them. The rooms are very bland, with noisy wooden floors. There is a nice big flat screen TV but it's positioned opposite the sofa, which make it nearly impossible to see from the bed, unless you crick your neck. There are no tea and coffee making facilities in the room and no complimentary water.

The bathroom was clean but had no extraction so steamed up straight away and the glass shower 'curtain' has a design fault as there's a 1 inch gap where the hinge is so we were left swimming in the bathroom floor every morning.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hamstersndwally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review, 9 October 2013
Dear Guest,


Thank you very much for sharing your experiences at Villa Real hotel

All kind of comments help us a lot to progress.

Regarding your comment I would really like to show you our improvements so if you travel back to Madrid and you choose Villa Real again I kindly ask to contact me in order to be able to assist you personally.

Best regards

Antonio Martin
Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boonville, California
Level 4 Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 October 2013

The location is next to the parliament building on a small plaza just a short distance from the Grand Via, very close to the Prado. The On/Off bus stops right on the plaza. About 3 blocks in the opposite direction is the larger Plaza del Sol that has a theatre and many restaurants with indoor and outdoor seating. Perfect spot to hang out and eat on a warm night. The hotel has a restaurant that needs a reservation which we were not able to get. We heard from others that the food was delicious. There is a bar on the ground floor that also has a seating area on the plaza. It's a great place for a beer and tapas in the afternoon. The breakfast that was included in our room rate was very good. As Americans we always wish for coffee in our rooms,,,but the staff was very quick bringing a pot upstairs when requested. Our room had 2 levels. The bed and bath on the upper and the sitting area, TV and French doors that opened to about 1 ft. wide balcony on the lower level. We had a view of the plaza and enjoyed the fresh air. Our only complaint was that the stairs to the lower level are very close to the foot of the bed on the sitting area side. This can be a trip risk/dangerous in the dark.The holtel staff were very gracious and helpful. I would stay there again.

  • Stayed June 2013, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank nchar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review, 9 October 2013
Dear Guest,

Thanks you very much for the kind feedback. We are really glad to hear that you loved our location, your room and the service provided.

We hope to be able to welcome you back in the near future.

Kind regards

Antonio Martin
Assistan manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level 3 Contributor
11 reviews
3 hotel reviews
Reviewed 1 October 2013

Stayed here for four nights in a duplex suite. The rooms are quite small and in our view not up to 5 star standards. The decor and fittings are frankly tired. As you can walk to pretty near anywhere in Centro this makes it an excellent base for those seeing the sights.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mansonfw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review, 9 October 2013
Dear guest,
Thank you very much for sharing your experiences at Villa Real hotel
All kind of comments help us a lot to progress.
Regarding your comment I would really like to show you our improvements so if you travel back to Madrid and you choose Villa Real again I kindly ask to contact me in order to be able to assist you personally.

Best regards

Antonio Martin
Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Villa Real

Property: Hotel Villa Real
Address: Plaza de las Cortes, 10, 28014 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Business Hotel in Madrid
#28 Romantic Hotel in Madrid
#28 Luxury Hotel in Madrid
#35 Family Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hotel Villa Real 5*
Number of rooms: 115
Official Description (provided by the hotel):
The Villa Real is a five-star hotel in the centre of Madrid, located in the Plaza de las Cortes, right in front of the Spanish Congress of Deputies and just a few minutes on foot away from Puerta del Sol. It is a unique location for exploring the sites of 'Madrid de los Austrias' on foot and enjoying the museum triangle formed by the Museo del Prado, the Thyssen-Bornemisza Museum and the Queen Sofia Foundation. ... more   less 
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Also Known As:
Real Hotel Madrid

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