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“An excellent choice in Madrid's "literary quarter"”
Review of Hotel Villa Real

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Hotel Villa Real
Ranked #36 of 435 Hotels in Madrid
Certificate of Excellence
Washington, D.C.
Level 4 Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“An excellent choice in Madrid's "literary quarter"”
Reviewed 28 October 2013

We stayed at the Villa Real in late September, 2013. We had chosen it for its proximity to the Prado and Thyssen-Bornemisza Museums, but what we hadn't realized is that it is in the middle of an arts-and-literature quarter of Madrid that includes Cervantes' birthplace and many other features of literary interest. This location turned out to be perfect for us.

Service in the hotel was excellent; the breakfasts (available for a nominal fee) were more than ample, and a computer in the hotel lobby provided free Internet access. The hotel is not large and was built some time ago, but the current configuration has well-appointed bathrooms and wonderful soundproofing. Prices are reasonable for central Madrid.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank caravanseri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, subdirector at Hotel Villa Real, responded to this review, 30 October 2013
Dear Guest,

Thank you so much for taking the time of sharing your experience at Urban. We are glad to hearing you have enjoyed your time with us.

We are sure all these positive comments about Urban hotel are really useful to other travellers

Looking forward to welcome you back soon

Kind Regards

Antonio Martin
Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Palm Springs, California
Level 6 Contributor
107 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 27 October 2013

We stayed at the Hotel Villa Real twice on a recent vacation in Spain - five nights at the beginning (junior suite with private balcony on fifth floor facing the side street; very quiet) and one night at the end of the trip in a two-level superior room on first floor (facing the square). The location is superb and within walking distance of major attractions downtown, only five minutes from the Prado and Thyssen-Bornemisza. Hotel staff are very friendly and attentive, and the hotel is immaculate. The breakfast buffet was fine. The junior suite was definitely a plus for the five nights, and more affordable since we took advantage of online discounts for the room(s) and a breakfast discount that was offered when we checked in. The superior room was smaller but also very nice. We would definitely stay at this hotel again.

Room Tip: We stayed five nights in room 501, a junior suite facing Calle de Prado (not the square). View may...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, subdirector at Hotel Villa Real, responded to this review, 30 October 2013
Dear Guest,

Thanks you very much for the kind feedback. We are really glad to hear that you loved our location, your room and the service provided.

We hope to be able to welcome you back in the near future.

Kind regards

Antonio Martin
Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton
Level 6 Contributor
336 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
Reviewed 21 October 2013

Travelling from Madrid airport to the city centre exit the airport concourse and catch the airport express/ Express Areopuerto/EMT. This is a yellow bus and comes in next to stand 10. Travel into the city, the terminus is Atocha-Renfe. It takes 40 mins for €5 and comes every 30 mins. You can then take a taxi from Atocha or walk up by the park to the hotel (20mins). If you are travelling from Madrid to, say, Cordoba or Malaga you leave from Atocha railway station, in which case you may wish to book in advance.
We found this hotel to be very well located, comfortable, generally quiet, good beds and lots of very good towels, and clean, with very hot water. We did not try the gym or swimming pool. Our room was on a split level and I had some anxiety about slipping down the steps if getting out in the night, but fortunately all was O K. The bedside reading lamp could do with improvement, or an extra focused light installed.
This is Spain and everywhere evening meals are taken late, especially compared with the UK or even more the USA. You need to be prepared for this. But it is a pity that the dining room does not start serving until 9pm. Until then if you need to eat in the hotel it will be in the small, not very inspiring, bar (same menu). In either place you need to make a reservaion as the dining room is invariably booked out. There are plenty of starters but the main course has 3 fish dishes and a tenderloin. The rest of the main course was a variety of burgers. For one night this was sufficient choice and the food was good. On the second night the experience was poor. We recommend instead the Traperia on Plaza Platenia de Martinez. (turn right out of the hotel, keep right past the police station heading to Atocha station. The Plaza is on the right). Prices are a fraction of the hotel costs, and the food is hot and good. We regretted that tea and coffee facilities are not available in rooms although you an have a complimentary morning tray between 5.30 and 6.45am. The best afternoon tea (half the price of the hotel) is next door at the Thyssen Art gallery. You do not have to pay a museum entry fee to enjoy the dining facilities. We appreciated the high speed guest internet. We did not think the hotel was used by tour groups.
The hotel gets 4* instead of 5* because of the negative comments above.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank wyntyll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review, 22 October 2013
Dear Guest,

Thanks you very much for the kind feedback. We are really glad to hear that you loved our location, your room and the service provided.

We hope to be able to welcome you back in the near future.

Kind regards

Antonio Martin
Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pewaukee, WIsconsin
Level 5 Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 19 October 2013

This hotel has a superb location for a visit to Madrid. It is within walking distance to many of the major tourist attractions and over a hundred bars and restaurants. It is right next door to the more expensive Westin Palace Hotel.

My wife and I had a junior suite which had a separate bedroom and a sunken living room area. The floors throughout the suite were laminated hardwood. There was a door that opened from the living room on to a tiny balcony. The bathroom was nice with two separate sinks. There was plenty of storage areas to unpack our suitcases. The air conditioning functioned very well. The hotel maid did a fine job and turned down the bed daily in the evening.

The concierge(s) did a wonderful job for us. They spoke perfect English and were very helpful recommending dinner spots, various attractions and train schedules. They were above my expectations.

The Prado Museum is about two blocks away. The Santa Ana Plaza is about two blocks down the side street of Prado.

We did not use the bar or restaurant facilities on site as there were so many excellent choices nearby and we greatly prefer dining and drinking at the numerous outside cafes, bars and restaurants in the neighborhood.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Wisconsintom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, subdirector at Hotel Villa Real, responded to this review, 22 October 2013
Dear Guest,

We are so glad to hearing you had a fantastic stay and you would stay again Villa Real.

Thank you very much for your nice comments as it is always interesting for other travellers

We do hope to see you again next time you return to our city

Kind regards

Antonio Martin
Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warton, United Kingdom
Level 1 Contributor
4 reviews
Reviewed 13 October 2013

Excellent position in the city, however it is old and tired. We got a turn down service the first night then nothing, I was also located near a lift which went ding dong, most of the day and night. On one of the days my room was not made up until almost 14.00 in the afternoon, unacceptable in my books. The breakfast staff were abysmal, taking more care to set up tables than actually serving the guests. I was never once asked if I prefered a cooked breakfast, I was also never given a second cup of tea or coffee without asking. And there really was no exuse as there seemed to be more waiters than guests.

If I went again I would go somewhere else.

Room Tip: Make sure you are not near a lift.
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank George465
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review, 14 October 2013
Dear guest,
Thank you very much for sharing your experiences at Villa Real hotel
All kind of comments help us a lot to progress.

Regarding your comment I would really like to show you our improvements so if you travel back to Madrid and you choose Villa Real again I kindly ask to contact me in order to be able to assist you personally.

Best regards

Antonio Martin
Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila
Level 4 Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 October 2013

The best thing about this hotel is its central location, right in the center of town, walking distance to the Museo del Pardo. Its a rather old hotel with a sparse lobby. Rooms are spacious but done on a split level layout. Room was rather old but nevertheless well appointed. Red leatherette on sofa made the room look older than it probably was. The best thing about this hotel is the breakfast. The spread was better than average but the dining room is set-up in a very elegant way. Service is impeccable too.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndrewJM23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review, 14 October 2013
Dear Guest,

Thanks you very much for the kind feedback. We are really glad to hear that you loved our location, your room and the service provided.

We hope to be able to welcome you back in the near future.

Kind regards

Antonio Martin
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
75 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 7 October 2013

The hotel is well situated, close to the park and a 10-15 minute walk away from the main Plazas. The hotel staff are friendly and everything is comfortable.

However, this hotel really doesn't live up to 5 star standards - whilst the rooms are comfortable they are tired, they have an odd layout, with steps down to the sofa area. This breaks up the room a little but very dangerous - my fiance got out of bed in the middle of the night, minus her contacts and nearly fell down them. The rooms are very bland, with noisy wooden floors. There is a nice big flat screen TV but it's positioned opposite the sofa, which make it nearly impossible to see from the bed, unless you crick your neck. There are no tea and coffee making facilities in the room and no complimentary water.

The bathroom was clean but had no extraction so steamed up straight away and the glass shower 'curtain' has a design fault as there's a 1 inch gap where the hinge is so we were left swimming in the bathroom floor every morning.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hamstersndwally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review, 9 October 2013
Dear Guest,


Thank you very much for sharing your experiences at Villa Real hotel

All kind of comments help us a lot to progress.

Regarding your comment I would really like to show you our improvements so if you travel back to Madrid and you choose Villa Real again I kindly ask to contact me in order to be able to assist you personally.

Best regards

Antonio Martin
Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Villa Real

Property: Hotel Villa Real
Address: Plaza de las Cortes, 10, 28014 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Business Hotel in Madrid
#28 Romantic Hotel in Madrid
#30 Luxury Hotel in Madrid
#35 Family Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hotel Villa Real 5*
Number of rooms: 115
Official Description (provided by the hotel):
The Villa Real is a five-star hotel in the centre of Madrid, located in the Plaza de las Cortes, right in front of the Spanish Congress of Deputies and just a few minutes on foot away from Puerta del Sol. It is a unique location for exploring the sites of 'Madrid de los Austrias' on foot and enjoying the museum triangle formed by the Museo del Prado, the Thyssen-Bornemisza Museum and the Queen Sofia Foundation. ... more   less 
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Also Known As:
Real Hotel Madrid

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