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“Old world charm with new world service!”
Review of Hotel Villa Real

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Hotel Villa Real
Ranked #35 of 436 Hotels in Madrid
Certificate of Excellence
New York City, New York
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Old world charm with new world service!”
Reviewed 4 August 2014

From the moment you drive up, you get the feeling that you are royalty. The building looks like a castle from the exterior and the lobby is beautiful and grand.

The staff is second to none. We were there only 2 nights and by the time we left, we were on a first name basis with everyone.

The location is perfect with a gorgeous view. We were upgraded to a corner suite that had two balcony's with perfect views.

I could go on for hours about this place, but I almost can't put it into words.

We stayed here on New Years for the same rate I would pay at a highway Holiday Inn back in the states. You will love it here!

Room Tip: Ask for a view of the square on a high floor. You will all of Madrid!
See more room tips
  • Stayed December 2013, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Josh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, subdirector at Hotel Villa Real, responded to this review, 5 August 2014
Dear Guest,
We would like to thank you for your kind comments regarding to your stay with us.
We are very proud to know that you loved our location, facilities and especially, our customer service. We work hard to provide guest the best experience ever had, and it is an honor for us knowing that you really appreciated our service.
We hope to see you soon,
Best regards
Antonio Martín
Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (213)
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English first
Camp Hill, Pennsylvania
Level 4 Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 July 2014

I booked my room through the Small Luxury Hotels site, and was blown away by the size of the room. It even included a sitting area with a leather couch. I had signed up for a SLH membership years ago and must have put red wine down as my drink of choice, so was welcomed with a free bottle of wine in my room. The staff were very helpful and as another commenter noted, the laundry service was speedy. The location is fantastic - close to many things you want to see in Madrid, like the Prado, the Reina Sofia, the Thyssen and the Circulo des Bellas Artes. I would return in a minute.

  • Stayed July 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
Thank PA_Truffle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review, 5 August 2014
Dear guest,

Firstly, I would like to thank you for writing these kind comments about us.
We are very glad about knowing that you loved our facilities, location, and the service provided by our personal.
We hope welcoming you in Madrid again.

Best regards
Antonio Martín
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2014

I have been to this hotel several times over the years, and I am please to say that every time is a nice experience. The staff is fantastic, the rooms are very comfortable and clean and the laundry service is the fastest I ever had. I just love this place!

Room Tip: All the rooms are nice, they all have a seating area with a sofa and a desk. There are also rooms th...
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Neli R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, subdirector at Hotel Villa Real, responded to this review, 5 August 2014
Dear guest,

Thank you very much for these kind comments posted in this website about us.
We are pleased to know that you loved our hotel and the service provided by our personal. We always do our best to provide our guests a great stay with us.
We hope welcoming you in Madrid again.

Kindest regards

Antonio Martín
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new york
Level 6 Contributor
259 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 21 July 2014

Several years later the Villa Real still has the same high standards, great staff and refreshing welcome glass of champagne. The restaurant dinner menu is definitely worth exploring. If some unexpected rain arrives just as you are leaving for an adventure, the hotel umbrellas are big and do the job well! Recommended whole-heartedly and unreservedly.

Room Tip: ask for a duplex facing the plaza
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  • Stayed May 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Travelyn103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review, 5 August 2014
Dear guest,
Thank you so much for your kind comments about us. Your words will be useful for other guest in the future.

We are pleased to know that your stay with us was great. Thanks to guest like you, we are required to work hard to maintain the quality of our service and satisfying always your high expectations.

We look forward to welcoming you soon,
Kindest regards.

Antonio Martín
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ellicott City, Maryland
Level 5 Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 July 2014

The hotel is very well located between in an upscale neighborhood between the Prado and the older town. Most every place is walkable from the hotel including the train station. The airport requires a taxi.
The decor is clean, modern and very attractive. We were a little concerned that the steps to the sunken living room were at the foot of the bed offering opportunity for a night-time disaster.
There is a computer in the lobby for guest use.
Desk help was somewhat uneven. They recommended a local square for lunches and were friendly but refused to recommend a restaurant for dinner other than their own.
They set up a room for viewing the World Cup live which was a very nice bonus!

Room Tip: We were happy with our rooms which happened to be at the front of the hotel. Although I guess that...
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  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
Thank frau55pat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review, 5 August 2014
Dear guest,
Thank you so much for sharing your experience with us. I am very sorry for the negative aspects during your stay with us.

Please, be sure that your feedback will help us to improve our service, and we will do all the best for achieving it.

Looking forward to welcoming you soon.
Warm regards

Antonio Martín
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Moresby, Papua New Guinea
Level 6 Contributor
97 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 18 July 2014

This hotel is in a great location and the staff are very friendly and helpful. There is a restaurant/bar on site which helps a great deal when arriving late with jet-lag.
If you have a room overlooking the square, it's absolutely gorgeous.
Room size is great with a sitting room as well. Bathrooms a lovely.
Beds are hard by Australian standards but this is the case in pretty much all of Spain and Portugal.

Room Tip: Overlooking the square if possible.
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  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank macandmui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review, 5 August 2014
Dear guest,

I would like to thank you for taking the time to share your experience with us.
It is a pleasure for us to know that you loved our location, restaurant, and rooms.

About our beds, be sure that we have taken note of your comment and we will bear it in mind for the future.

Looking forward to welcoming you again,

Kindest regards

Antonio Martín

Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 July 2014

What a pleasure to have friendly service. The hotel grounds are modern and tastefully planned. Plenty of sitting areas to have reunions. nice Bar, the staff is an absolute delight, from Front Desk to Concierge and Housekeeping.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Anabel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review, 5 August 2014
Dear guest,

Firstly, I would like to thank you for your kind comments. We are very glad to hear your positives comment about us. We always do our best to provide our guests a great stay with us I hope that our staff achieved it.

Looking forward to welcoming you

Best regards

Antonio Martín

Assistant manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Villa Real

Property: Hotel Villa Real
Address: Plaza de las Cortes, 10, 28014 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Business Hotel in Madrid
#28 Romantic Hotel in Madrid
#29 Luxury Hotel in Madrid
#35 Family Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:5 star — Hotel Villa Real 5*
Number of rooms: 115
Official Description (provided by the hotel):
The Villa Real is a five-star hotel in the centre of Madrid, located in the Plaza de las Cortes, right in front of the Spanish Congress of Deputies and just a few minutes on foot away from Puerta del Sol. It is a unique location for exploring the sites of 'Madrid de los Austrias' on foot and enjoying the museum triangle formed by the Museo del Prado, the Thyssen-Bornemisza Museum and the Queen Sofia Foundation. ... more   less 
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Also Known As:
Real Hotel Madrid

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