Great location in close walking distance to Sol metro station in the heart of Madrid. First impressions not great it was a bit odd really with a small entrance hall and the body of the hotel were the floors above a clothes shop with loud music playing. There were 5 adults in our party with one room over the precinct and the other at the back of the hotel. The rooms were very clean but the beds were a bit hard for us with only one pillow each. Great complimentary tea/coffee making facilities but you have to ask for these. Breakfast was superb. The main problem was the noise at night. All manner of loud music is played in the precinct and when this stops there is the bin collection, the street cleaners and revellers which played havoc with our sleep patterns! We were also very unlucky with other selfish inconsiderate guests putting on their TV at 4.00am and shouting in the corridors at all hours of the night which was a pity. We did complain one night about the TV which was the final straw and asked to be moved. The night porter promised to move us the following day as the hotel was full but then didn't pass this on to the day staff and as we were only there for three nights we let it go. The staff on the desk although pleasant were certainly not the most helpful. We did ask how to get to Toledo (which is worth a visit) but were only told the name of the station not the location and it would have helped to know that most train tickets are bought in advance. We were lucky there were 5 seats left on the train, although we couldn't sit together for the journey. This said Madrid is a great city and we made the best of the bad nights and had a great time but it might not be for all!
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- Also Known As:
- Best Western Carlos v Hotel Madrid
- Best Western Hotel Madrid
- Best Western Madrid
- Madrid Best Western