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Reviewed 13 May 2014

The staff at Hotel Carlos was excellent. We arrived via a rental car and they had us drive up to the hotel in a no drive zone after clearing this with the local police. We only stayed one night, but enjoyed the location which was close to the sights and the activity. We used public transportation from the airport after returning the rental car and used their shuttle bus service to get to the airport.

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with Best Western
1  Thank 256anthonys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this reviewResponded 16 May 2014

Dear 256anthonys
Let me first of all thank you for sharing with the community your comments about our property. It's great to know you enjoyed your stay with us.
Yes, as you say we are located in a pedestrian area, but as you could test guests are allowed to reach our door by car or taxi to upload/download luggage. Arrival by public transportation from the airport is easy too and as you say we offer a shuttle service to and from it almost 24/7.
We would be glad to have you back back at our hotel in case you return to Madrid; we hope that time you stay with us a bit longer tan just one night.
Kindest regards,

Santiago Aguilar
General Manager

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Reviewed 12 May 2014

Just home from Madrid . great city break ! The Carlos V . Great location but noise all night . if you are a light sleeper well this is not for you ....but you are in the city centre !!! No need for transport anywhere just use your legs for the short trips to all the better attractions . Food for breakfast was fine and staff were good . Room and bathroom small but again I say you are at the heart of the city . I would recommend this hotel if you can sleep through the noise or stay out late yourself to enjoy the night life .

  • Stayed: May 2014, travelled as a couple
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1  Thank 734runnerbrady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this reviewResponded 13 May 2014

Dear 734runnerbrady
First of all I would like to thank ou for sharing your commetns with the community. Customers' feedback is our most valuable way to test the real quality of our services and facilities.
As you say, we are unbeatably located right in the heart of Madrid and there are some dues we have to pay for it; our area is a bit to noisy and our guest rooms are not huge. There is little we can do about this last ítem, but we gladly recommend our rooms at the back, much quieter tan those at the front, for those who are light sleepers. Please, do not hesitate to ask for them in case you decide to give us another opportunity to serve when you return to Madrid.
Kindest regards,

Santiago Aguilar
General Manager

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Reviewed 11 May 2014

This hotel cannot be beaten for location being less than a 5 minute walk from the Puerta del Sol and under 15 minutes on foot to the Royal Palace and Retiro Park.
The hotel is clean and the staff are friendly and helpful, however there is a downside to a central location and that is noise. The road outside the hotel is busy pretty much all night long with tourists and deliveries - don't be put off, but do pack earplugs to ensure a good nights sleep.

Room Tip: If possible ask for a room at the back of the hotel to minimise noise disturbance.
  • Stayed: May 2014, travelled as a couple
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Thank Jenny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this reviewResponded 12 May 2014

Dear Jenny S
Thank you very much for sharing your comments with the community. It's great to know you enjoyed your stay at our hotel and are staff were able to make you feel at home.
Yes, our unbeatable location right in the heart of Madrid makes our área a bit too noisy, good advice to bring earplugs... or just ask for a room at the back, much quieter tan those at the front.
We'l be glad to have you back with us your next time in Madrid.
Kindest regards,

Santiago Aguilar
General Manager

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Reviewed 11 May 2014

A very pleasant hotel with a great city centre location close to all the main tourist sites. The staff were polite, friendly and helpful. Carlos V is clean, tidy and well decorated with an especially nice breakfast room where we enjoyed our full breakfast each morning. A good range of hot and cold buffet being on offer at breakfast. We would definitely stay here again and be happy to recommend Carlos V to friends and family.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Jimmy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this reviewResponded 12 May 2014

Dear Jimmy M
Let me firt of all thank you for sharing your comments with the community and your kind recommendation to your friends and relatives. It's great to hear you have enjoyed your saty with us at our unbeatable location right in the heart of Madrid.
We'll love to have you back at our hotel your next time in Madrid.
Kindest regards,

Santiago Aguilar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2014

Reading some of the negative reviews on this hotel I am wondering if I stayed in the same place!
For the record, the hotel is in an excellent location near Puerta del Sol and only about a 10 minute walk from the Royal Palace and 15 from the Prado museum.
The staff are friendly and very helpful, the rooms were clean and comfortable with a tv, safe, bath and a shower, and certainly no smaller than a standard double would be in any other hotel. ( I opted for a double at the front of the hotel)
The breakfast was excellent in fact probably the best hotel breakfast I have experienced in Spain.
What was particularly helpful during my four day stay was that the hotel has a computer in the guest lounge which is free to use and it is hooked up to a printer which allows you to complete on line check in for your return flight and then print off your boarding pass.
There seems to be a lot of comments regarding noise which I find difficult to understand.
Maybe its because I live in a city centre in the UK, but in my opinion there was nothing out of the ordinary even allowing for the fact that during my stay one night Real were playing, the next night Athletico, and there was a public holiday the next which involved a great deal of celebrations.
All in all I thoroughly recommend you stay at the Carlos V. Its not 5 star but is well located, clean, comfortable, and excellent value for money.

Room Tip: Front rooms are bigger, rear rooms quieter
  • Stayed: May 2014, travelled as a couple
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2  Thank johnhewinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this reviewResponded 12 May 2014

Dear johnhewinson
Thank you very much for sharing your comments about us with the comunity and fior your kind recommendation. I'm glad to hear you enjoyed your stay at our property.
Yes, we know the location is a bit noisy, but as you say nothing you would not expect right in the heart of a busy city like Madrid!
It will be great to have you back with us your next time in Madrid.
Kindest regards,

Santiago Aguilar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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