I recently traveled to Europe with my family, and because we were spending only 3 nights at Madrid, we decided to book at Ópera Hotel. I booked a triple and a double room since we were 5 persons.
Upon arrival the staff was incredibly nice but the Check-In incredibly slow. We got the room keys and we proceeded to the rooms. I was staying at the triple room with two other members of my family. When we opened the door, we were really surprised to see that the room was very small and had only two single beds.
I went down to the reception and and told them the problem. I was upset because I booked for a triple room, they agrees to change the room, but for my surprise, we ended up in a same size room as the other with a fold-up bed in the corner. My family told me not to "ask for more" so did I, however the room size for a triple room is not what I expected.
On the other hand, the hotel is generally nice, but I don't think that it deserves to be a 4-star hotel. They are lacking way too much and there are a lot of things to fix.
The breakfast itself is good but the space (once again) is very small which makes you feel you are having breakfast in the same table with the other guests. The food is nice but in my opinion and for what I have seen in other hotels I would say that they are lacking variety in hot food. If any person of the management ever reads this, please include chocolate fudge for the "churros"
Ópera Hotel is nice for a 1-night travelers or for couples, not for families, however I must say that the staff was disarmingly nice with us.
If any person of the hotel management ever reads this, please have in consideration what people is expecting to get for what they pay.
- Official Description (provided by the hotel):
- We want to be YOUR HOME in Madrid.We have created new and different rooms which are warm and homey. Our staff are pleasant and friendly with a willingness to help you.From our unique location in the best district of the city centre of Madrid, you can stroll through the streets, admire the buildings, squares, small corners and gardens of our attractive and vibrant city which invites you walk around it.We are your home in the heart of Madrid. ... more less
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- Also Known As:
- Hotel Opera Hotel Madrid
- Opera Hotel Madrid