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“Nice location”
Review of HOTEL OPERA

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HOTEL OPERA
Ranked #124 of 436 Hotels in Madrid
Certificate of Excellence
Madrid, Spain
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice location”
Reviewed 10 August 2014 via mobile

Nice hotel in good location near to the palace. Friendly staff. Singleroom was far too small with insufficient storage. Quiet area at night but within walking distance of all the main sites. Cafe was good. Didnt use restaurant as it seemed expensive but plenty of places to eat nearby.

Stayed August 2014, travelled solo
Helpful?
1 Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria C, Gerente at HOTEL OPERA, responded to this review, 2 September 2014
Dear Guest

Your compliments of the Hotel Opera are greatly appreciated. We work to offer the best service and a great stay for each guest. It is nice to know when this succeeded.

Thank you for choosing to stay with us and for taking time to write a wonderful review. We look forward to your return.

You can still find the best offers on our official website in your next visit to our city.

From the heart of Madrid and from our entire team we extend our warmest regards.

Maria Carús
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,151 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (165)
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Warnervale, Australia
Level 6 Contributor
241 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 8 August 2014

Stayed for 2 nights and were warmly greeted by Danny, such a funny guy. Check in was slow but great fun. Room was most acceptable with a comfy bed. Breakfast was good and café below hotel most helpful with taking drinks back to room. Location was excellent with short walk to Palace, tours buses and so much more. Would definitely stay here again.

  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria C, Gerente at HOTEL OPERA, responded to this review, 2 September 2014
Dear guest,

Thank you for your wonderful comment regarding your stay with us, here at the Hotel Ópera.

We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future.

I transmit you good comments to our From Desk Manager, Daniel Carús.

You can still find the best offers on our official website in your next visit to our city.

From the heart of Madrid and from our entire team we extend our warmest regards.

Maria Carús
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire, United Kingdom
Level 6 Contributor
196 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 7 August 2014 via mobile

Great small reasonably priced hotel. Most rooms great but avoid corner ones which are tiny. Well furnished and great for Placa Major and palaces. Lots of places to eat and drink close by ranging from small tapas bars to first class restaurants. Very close to the Opera as the name suggests and is unpretentious.

Stayed August 2014, travelled on business
Helpful?
Thank Nigel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria C, Gerente at HOTEL OPERA, responded to this review, 2 September 2014
Dear guest,

Thank You for choosing Hotel Opera and for sharing with other travellers your kind opinion about our facilities and services.

It is very rewarding for us to know that you have good memories from your nights in our hotel.

We hope to see you again, here in our hotel situated in the heart of the city.

You can still find the best offers on our official website in your next visit to our city.

From the heart of Madrid and from our entire team we extend our warmest regards.

Maria Carús
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Medellin, Colombia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 August 2014 via mobile

I recently traveled to Europe with my family, and because we were spending only 3 nights at Madrid, we decided to book at Ópera Hotel. I booked a triple and a double room since we were 5 persons.

Upon arrival the staff was incredibly nice but the Check-In incredibly slow. We got the room keys and we proceeded to the rooms. I was staying at the triple room with two other members of my family. When we opened the door, we were really surprised to see that the room was very small and had only two single beds.

I went down to the reception and and told them the problem. I was upset because I booked for a triple room, they agrees to change the room, but for my surprise, we ended up in a same size room as the other with a fold-up bed in the corner. My family told me not to "ask for more" so did I, however the room size for a triple room is not what I expected.

On the other hand, the hotel is generally nice, but I don't think that it deserves to be a 4-star hotel. They are lacking way too much and there are a lot of things to fix.

The breakfast itself is good but the space (once again) is very small which makes you feel you are having breakfast in the same table with the other guests. The food is nice but in my opinion and for what I have seen in other hotels I would say that they are lacking variety in hot food. If any person of the management ever reads this, please include chocolate fudge for the "churros"

Ópera Hotel is nice for a 1-night travelers or for couples, not for families, however I must say that the staff was disarmingly nice with us.

If any person of the hotel management ever reads this, please have in consideration what people is expecting to get for what they pay.

Happy Traveling.

Stayed August 2014
Helpful?
2 Thank Martin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria C, Gerente at HOTEL OPERA, responded to this review, 2 September 2014
Dear guest,

We would like to thank you for having taken the time to comment on your recent stay at Hotel Opera.

Your referrals about the location, staff and services are very important to us to encourage our staff and ourselves.

Hotel Opera 4* have different types of rooms, from double with extra bed, triple bed or family room. The book depends on what the customer reservation.

We work to offer the best service and a great stay for each guest.

From the heart of Madrid and from our entire team we extend our warmest regards.

Maria Carús
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 6 Contributor
216 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 30 July 2014

Stayed here at the beginning of July for a long weekend and absolutely loved it! The staff were all friendly. The room was quite spacious and luxurious. There was central air con so the room was temp controlled to my liking and quiet in the process. Most of the staff is multilingual and can assist you accordingly. Rooms have an outside shutter type thing to block the sun which is amazing. Only dislike is one of my shutters wouldn't close. Didn't ask the staff to help as it wasn't a big deal. Room was very clean to include the sheets and bathroom. Centrally located and not far from anything. Would def stay again on a future trip

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Justin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria C, Gerente at HOTEL OPERA, responded to this review, 3 September 2014
Dear guest,

Thank you for your wonderful comment regarding your stay with us, here at the Hotel Ópera.

We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future.

You can still find the best offers on our official website in your next visit to our city.

From the heart of Madrid and from our entire team we extend our warmest regards.

Maria Carús
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buenos Aires
Level 6 Contributor
51 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 27 July 2014

Stayed at the hotel a couple of days ago, booked a promotional rate which included breakfast and WIFI.

Location is good for tourists, walking distance from the historic area (Palacio Real, Sabatini Gardens, etc) and just one block away from the Metro to connect to any other area.

The room looked new and quite clean. Staff was attentive at all times.

The cafe Opera which belongs to the hotel is a good place for a quick lunch or dinner.

I think its great value in a nice and well connected neighbourhood.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Tquinta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria C, Gerente at HOTEL OPERA, responded to this review, 3 September 2014
Dear guest,

We would like to thank you for having taken the time to comment on your recent stay at Hotel Opera and we are very happy that overall you have enjoyed your stay with us.

We hope to see you again, here in our hotel situated in the heart of the city.

From the heart of Madrid and from our entire team we extend our warmest regards.

Maria Carús
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 4 Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 25 July 2014

We started our search for a Madrid hotel for June 2014 during the summer of 2013. Our requirements were a non-smoking room, a room for two adults and a teenage boy, a central location, and a reservation that could be cancelled with no penalty. It did not take us long to learn there are not many non-smoking hotels and not many rooms for 3. We used Booking.com since its search criteria include non-smoking. We wanted a 3 star or above and a rating of 8 or above. This left us with a possible 76 properties. Then we plugged in our possible dates and started reading the reviews on TripAdvisor and found 4 properties that had a TripAdvisor review rating less than 100. The Hotel Opera had a rating of 52 out of 456 hotels in Madrid.

Now with regard to our stay:

Our flight arrived in Madrid at 8:30 am and when we arrived at the hotel at 10:30, they had our room ready and we were able to check in and start our trip of 4 nights in Madrid. Our plan was to tour the city, go to Segovia by bus, Toledo by train, the zoo which was great, and see a Flamenco show. All were so convenient to the hotel.

We took the airport bus into the city and then a 20 minute walk to the hotel. And we only used a cab once when we departed the city from the train station.

Our room had 3 twin beds, which were the most comfortable beds we ever had in the US or abroad. The room was large length wise, but we were on the top floor which had an angled ceiling that took up space. We were living out of our suitcases anyway so it didn’t matter except when you bumped your head. The bathroom was large and had enough space to add a table. You could hear doors closing, but didn’t hear any noise from the outside. There was a mini bar that had enough space to put a can or two of your own drink in.

The staff was very friendly and helped with directions, activities, restaurants, and spoke English.

The Opera location was wonderful, close to so many things and quiet. We were a two minute walk to the Opera Metro which can get you anywhere in Madrid. We recommend getting familiar with the Metro as soon as possible. Around the Opera Metro station is a Burger King, McDonalds, and pizza which came in handy since our son wanted hamburgers for breakfast. The McDonald’s self-serve kiosks in multiple languages came in handy. Puerta del Sol was a 10-15 minute walk. We used the grocery store in the basement of the El Corte Ingles store which was close and had everything we needed.

  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank dnsnmnd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria C, Gerente at HOTEL OPERA, responded to this review, 3 September 2014
Dear guest,

Thank you for choosing Hotel Opera for your days in Madrid and for sharing with other travellers your kind opinion about our facilities and services.
It is very rewarding for us to know that you have good memories from your nights in our hotel.
We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future.

You can still find the best offers on our official website in your next visit to our city.

From the heart of Madrid and from our entire team we extend our warmest regards.

Maria Carús
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about HOTEL OPERA

Property: HOTEL OPERA
Address: Cuesta Santo Domingo 2, 28013 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#86 Business Hotel in Madrid
#88 Luxury Hotel in Madrid
#92 Romantic Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:4 star — HOTEL OPERA 4*
Number of rooms: 79
Official Description (provided by the hotel):
We want to be YOUR HOME in Madrid.We have created new and different rooms which are warm and homey. Our staff are pleasant and friendly with a willingness to help you.From our unique location in the best district of the city centre of Madrid, you can stroll through the streets, admire the buildings, squares, small corners and gardens of our attractive and vibrant city which invites you walk around it.We are your home in the heart of Madrid. ... more   less 
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Also Known As:
Hotel Opera Hotel Madrid
Opera Hotel Madrid

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