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“Luxury but no atmosphere”
Review of Hotel Villa Magna

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Hotel Villa Magna
Ranked #9 of 436 Hotels in Madrid
Certificate of Excellence
Moscow, Russia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Luxury but no atmosphere”
Reviewed 15 June 2014

I arrived with my three large bags at 07:30. Nobody was by the hotel entrance. It was only after paying the taxi driver, unloading the bags and starting to roll one to the door that the bellman arrived. The lobby was absolutely quiet and nobody at reception. The doorman started to call to to get someone to come to reception. It surprised me, as of course I usually expect the door and reception to be staffed 24/7. I liked the junior suite I was shown to: clean, quiet, good layout, some small nice accents like pillow spray. Yet there were some minuses: there are switch to change shower to bathtub soak was broken. During the day after housekeeping there were no clean glasses and the bottle opener had disappeared (we called to have that all restocked). Good selection in minibar and all the time fresh ice. Movie on demand service is not available despite a remote with all the necessary buttons. The only way we could figure this out was to call technical assistance. Next day I tried the restaurant, and this was subpar. The waiter did not know what champagne they offer by glass. It took 15 mins to get that information, after we ordered she delivered a different kind of champagne then was ordered. The waiter also had bad breath. At night time I and friends came to garden bar which close at 2am, we took a table at 1:45 and ordered Chivas Rigal 21years Royal Salut and get answer that the bar is closed (At 1:45!). I have to spent some time to go to reception, figure out the situation, and finally we received our order. I see this rude service first time in 5 star hotel. When I do check-out I found they double charge me for SPA. It was rectified but still too much work for guest to enjoy luxury service in luxury hotel. So location is good, amenities and quality of rooms are also good but I do not experience any wishes to return to this hotel. Price is ok for 5 star hotel just no life atmosphere in this hotel. Thank you!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarsLyrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles L Morri... G, General Manager at Hotel Villa Magna, responded to this review, 20 June 2014
Thank you for taking the time to tell us about your stay at Hotel Villa Magna. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Hotel Villa Magna, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
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English first
Worcester, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 June 2014

Very stylish hotel in good location. Staff very helpful and friendly and they definitely went the extra mile to find some documents I had left behind after I checked out. The rooms were spacious and very quiet and we really enjoyed our stay. Great service

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stellaear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles L Morri... G, General Manager at Hotel Villa Magna, responded to this review, 11 June 2014
Thank you very much for your kind words.

My staff and I hope you will regard the Villa Magna as your hotel in Madrid and hope you will visit us as often as you like. We will make every effort to make your stay comfortable.

My appreciation, once again, for taking the time to register your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
346 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed 9 June 2014 via mobile

Excellent service, perfect rooms, amazing shower, excellent hairdryer, wonderful breakfast. Special thanks to the concierges who recommended and booked the wonderful restaurants. Worth noting that we lost some inexpensive bracelets that we had bought for our teenage daughter. The wonderful manager actually offered to have someone buy them for us at the store and then mail them to us. Very special!

Stayed June 2014, travelled as a couple
Helpful?
Thank Cedar32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles L Morri... G, General Manager at Hotel Villa Magna, responded to this review, 20 June 2014
Thank you very much for your kind words.

We are very happy you so enjoyed your stay with us.

My staff and I hope you will regard the Villa Magna as your hotel in Madrid and hope you will visit us as often as you like. We will make every effort to make your stay comfortable.

My appreciation, once again, for taking the time to register your comments and share them.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
49 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 24 May 2014

Not the most stylish from outside - slightly bland 1960's appearance but very stylish inside both common areas and rooms. The outside courtyards are also very good particularly the front one.
Service excellent and staff very professional and pleasant. Food very good - we had an excellent risotto served in the front courtyard. Chinese ( not operated but part of the hotel) was disappointing.Well worth a stay if you are in Madrid.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Adder26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles L Morri... G, General Manager at Hotel Villa Magna, responded to this review, 11 June 2014
Thank you very much for your kind words.

My staff and I hope you will regard the Villa Magna as your hotel in Madrid and hope you will visit us as often as you like. We will make every effort to make your stay comfortable.

My appreciation, once again, for taking the time to register your comments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 24 May 2014 via mobile

This hotel was top of its game the room were lovely the staff were excellent and very helpful
Great beds
The hotel is in a good position
The breakfast was good
I could not say a bad word about this hotel I would stay there again
This hotel service was excellent on every level 5 stars all the way

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Gogirl53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles L Morri... G, General Manager at Hotel Villa Magna, responded to this review, 28 May 2014
I cannot tell you how delighted I was to read your comments following your recent stay with us!
I have shared them with my team and they are both encouraged and motivated to know that you so enjoyed your stay with us.

We very much look forward to having you stay with us again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens, Greece
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 May 2014

For a five-star hotel, it fell well below expectation. Though the rooms were modern and chic, the bathrooms were lacking in terms of basic comfort. The water temperature kept fluctuating from freezing to burning hot and the water pressure was below average. The bedroom temperature was difficult to gauge and the thermostat did not seem to work properly. The pillows were too soft. The TV had no pay-per-view. The positives were the location and the service.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VW81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles L Morri... G, General Manager at Hotel Villa Magna, responded to this review, 20 June 2014
Thank you for taking the time to tell us about your stay at Hotel Villa Magna. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Hotel Villa Magna, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burke, Virginia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 May 2014

I just returned from a 10 day stay. The hotel is centrally located near the center of town, within walking distance of the Gran Via, Parque Retiro, museums, and is even close to the Santiago Bernabeau (although that is a bit of a hike). Despite all that, the Villa Magna is very peaceful. I would recommend it for honeymooners or people on business who need a place without too many distractions.
The service is excellent. I would like to especially thank the staff of the breakfast buffet who went out of their way to show exceptionally good customer service. That they took the extra step in making sure that I started the day off well was something that I took note of each morning.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mpkelty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles L Morri... G, General Manager at Hotel Villa Magna, responded to this review, 28 May 2014
I cannot tell you how delighted I was to read your comments following your recent stay with us. I have shared them with my team and they are both encouraged and motivated to know that you so enjoyed your stay with us

We hope you come back to visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Villa Magna

Property: Hotel Villa Magna
Address: Paseo Castellana 22, 28046 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#7 Romantic Hotel in Madrid
#7 Luxury Hotel in Madrid
#8 Business Hotel in Madrid
#10 Family Hotel in Madrid
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Villa Magna 5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Park Hyatt Magna
Hyatt Hotel Madrid
Hyatt Madrid
Madrid Hyatt

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