We've stayed in major 4 and 5 star hotels in big and medium cities. Never have we experienced such incredible service as at the Villa Magna. We felt like English upperclass waited on by private staff! For example, we ordered 3 main courses, appetizers, etc, etc, as room service. All arrived in less than 15 minutes with 2-3 wait staff, table with luxury tablecloth, and gratis extra food. Reminded me of the scene from "Funny Girl"...luxury ordered up by Omar Sharif!
At breakfast (restaurant) (very good buffet choice), staff set up a tiny table next to my chair on which I placed my purse (unrequested). The morning breakfast staff and all staff (front desk folks incredible) repeatedly seemed to feel bad because their English wasn't perfect, even though one of us knew hardly any Spanish. They could not have made us feel any more at ease about being strangers in their land.
There is an Asian restaurant on the first level (Tse Yang?; please check first) that served delicious Peking Duck with trimmings. Luxury again, with unbelievable courtesy, attention and superb food.
It was raining, but no matter: about 8 steps from the hotel, and under cover, is a walkway to one of the nicest (large) department stores in Madrid. People travel blocks and blocks to reach it, but there is was, just behind the hotel.
A free small appetizer and wine (unrequested) was in our room upon arrival.
The bathroom was bright, warm, inviting, huge (check per your room type/choice) and the cleanest I have ever seen.
In general---at the Villa Magna and in Spain---we will remember most, the warm, gentle, accomodating, understanding people. They were heavenly. I write this as a person who has been incensed by bad service, cattle runs at airports and rude people in other parts of the world.
Most Spanish people will renew your belief in humans as good beings, particularly at The Villa Magna!
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- Also Known As:
- Park Hyatt Magna
- Hyatt Hotel Madrid
- Hyatt Madrid
- Madrid Hyatt