1-On the first night I was ready for bed, tucked in, and then planned to call the front desk for a wakeup call. To make a long story short: my phone didn’t work, so then after two sets of engineers come to my room they find out that the room doesn’t even have telephone wires in the walls to connect to the phones!!! Now it’s past 1AM and they tell me I will need to switch rooms. Remember I am fully unpacked for a weeklong stay and already with my pajamas on ready for bed.
2-The rooms do not have alarm clocks, or any clock for that matter (thus the reason why it was necessary to move rooms)!
3-No one even so much as said sorry for my major inconvenience. Only after I had finished re-packing and was moving to my next room down the other hallway did anyone even offer to assist with my bags.
4-I’ve had better service at a 1 star motel…
5-Now that the trip is over, guess what….this hotel doesn’t provide starpoints for “some” of their rates! And I had booked directly through the hotel!
6-Everything was awful, the internet is a major rip-off, and who on earth doesn’t put alarm clocks in hotel rooms???!!!
WATCH OUT FOR THIS ONE!!!
- Official Description (provided by the hotel):
- Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more less
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- Also Known As:
- The Westin Palace Madrid Hotel Madrid
- Westin Madrid
- Madrid Westin
- Westin Palace Madrid