I am a loyal SPG member and have stayed twice at the palace hotel. It is incredibly beautiful. Lisandro the concierge is marvelous. The location, across the street from the Prado, is great. But... I have two complaints that I think are worthy of passing on. First, I think the food and beverage prices have increased to the point where, although I am staying here, I cannot afford to relax in the beautiful rotunda and enjoy a drink. After a long day yesterday, I ordered a sangria. It was of moderate size and sweeter than I prefer. But I was shocked to get the bill --18 euro for one drink!! Sangrias down the street are larger, better tasting, and 4 euro. I expected to pay more in the hotel, but this is crazy. Also, today, we left the hotel at 8:45am and returned at 7:45pm. Our room had not been cleaned! They said they had a busy day, but really? No excuse for that. And we were not alone. When we finally got in our room, we passed people sitting in the hallways waiting for their rooms to be ready. At 8:40pm! Yikes.
- Official Description (provided by the hotel):
- Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more less
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- Also Known As:
- The Westin Palace Madrid Hotel Madrid
- Westin Madrid
- Madrid Westin
- Westin Palace Madrid