A good welcome from the door staff, check in was good and then you meet 'the stairs' which is just a natural issue with an old hotel so no big drama but be prepared to carry up around 12 stairs to the level where the lifts are. The bar is expensive 'for me' 30 euro for two beers! Food OK but as with all these places its when things go slightly off piste is when you see the real colour. The Intercontinental does not ask you to put your room key in the lift to access a floor and has good security, the Westin has security in the lobby but does ask you to put your room key in the lift to allow you to access your bedroom floor. So, when it doesnt work the reception is where you get things sorted out...well please take your ID! Mr. Jobsworth is waiting for you...your name and room number is typically enough to gain a recharge around the world not the Westin Palace. For your own safety and security they need ID and if you don't have it they'll ask to come to your room to prove you are who you say you are even though the screen tells them. However, this procedure which is what I heard a lot about doesnt matter if one of their colleagues recognises you...thats good enough. So do try and pick someone who either follows procedure and you take ID or work with someone who recognises you...maybe a pink hat with a budgie reciting shakespeare! I can't wait to read the managers response to this as it was he that talked about 'procedure' to such an extent I could see 'procedure' was endemic and at these prices! You live and learn as they say...
- Official Description (provided by the hotel):
- Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more less
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- Also Known As:
- The Westin Palace Madrid Hotel Madrid
- Westin Madrid
- Madrid Westin
- Westin Palace Madrid