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“Very nice place”

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The Westin Palace Madrid
Ranked #38 of 445 Hotels in Madrid
Certificate of Excellence
Boca Raton, Florida
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Very nice place”
4 of 5 bubbles Reviewed 4 April 2014

Very nice hotel and very well located. Concierge and reception were very good. My only complaint is with the restaurant/bar. Service was very slow and the wait staff often seemed confused about the menu and about who was helping whom, etc. Also, shower leaked - regardless of how much we tried to keep the door closed, water got all over the bathroom each time we used it.

Room Tip: We had a room with a small terrace -- but the door only opened 6 inches or so, so it made little act...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank penbelwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma H, Manager at The Westin Palace Madrid, responded to this review, 7 April 2014
Dear Tripadvisor,
Thank you for the nice comments about the service in the front desk area. I really appreciate to share your experience in the restaurant to take action for improvement.
We will inspect the showers and repair; please accept my apologies for the inconveniences
Paloma H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,912 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (540)
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English first
Wendover, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 4 April 2014

This really is a hotel worthy of a 5-Star rating; exceptionally well-managed, efficient yet friendly and helpful staff in all areas of the operation - really, nothing was to much trouble. The location is fantastic allowing you to walk to all key tourist sites - we never once used public transport. By the way, the breakfast really is very, very good!

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank david_haywood77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma H, Manager at The Westin Palace Madrid, responded to this review, 7 April 2014
Dear Tripadvisor
Thank you for such a nice review! Very motivating for all the Westin Palace, Madrid team!
Looking forward to welcome again in a near future
Paloma H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 4 April 2014 via mobile

Had multiple issues with people from the reception and the waiters. I think they are not properly trained for service. The fitness was close which was also really unfortunate. Good location for visiting, but noisy at night. I would say it is not worth it.

Stayed April 2014
Helpful?
1 Thank Flojitos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma H, Manager at The Westin Palace Madrid, responded to this review, 7 April 2014
Dear Tripadvisor,
Thank you for mentioning our good location. I first of all would like to apologize for not having met your expectations with the service received.
Like with other reviewers when they praise the service and the facilities of the hotel we celebrate; when we don´t exceed the service we learn from it and improve
Our fitness was closed during a week to improve conditions and to install 4 new machines; I am happy to announce that the renovated fitness is now open
We hope we will have another opportunity to serve you better

Paloma H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston
Level Contributor
87 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 3 April 2014

The location is unbeatable, literally across the street from the Prado, one minute walk to the Museo Thyssen-Bornemisza, 5 minutes from Reina Sofia and Retiro park. 10 minutes from puerta del sol area. The exterior and common areas are 5 stars, you feel like royalty, grand and immaculate. Though there is only one entrance and exit, which became inconvenient when it was raining. The room was good, not great, being an century old, it was naturally small. It was clean, but not immaculate, It was chilly rainy day, and I couldn't get the room warm enough to my liking. It had a beautiful wood door and closets, the bathroom was nice. I'm a SPG gold member so they gave me free in room wifi, a 2 for 1drink coupon and the 1912 bar (which is beautiful), and early check-in, but that's it, nothing more. Overall a very good experience, checking in and out was fast and easy, the staff was very friendly and helpful. But I guess I wanted to be pampered a little more for the price...

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hauntas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma H, Manager at The Westin Palace Madrid, responded to this review, 4 April 2014
Dear Tripadvisor,
Thank you for taking the time to write the nice review about your stay. Glad to see that overall you had a good experience and the service received was friendly and helpful
Looking forward to welcome again when your travel brings you to Madrid!
Best regards,
Paloma
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Netanya, Israel
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 April 2014

I am so happy that I picked westin palace for our stay in Madrid .since the moment we step in the hotel the service and the feeling we got from every stuff member was wonderful. We came a bit earlier but they gave us a room . The room was very spacious the bed was very comfortable everything was very clean.the breakfast room is lovely! We enjoyed having breakfast that was delicious ! The location couldn't be better! Steps from the museums great tapas bars restaurants main shopping areas etc. I'm hoping for another visit soon!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunshine2705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma H, Manager at The Westin Palace Madrid, responded to this review, 4 April 2014
Dear Tripadvisor,
I’m very happy to read your fabulous comments about your stay and our staff and have shared your comments with them
This motivate us a lot
Gracias!
Paloma H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eden Prairie, Minnesota
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 2 April 2014

This hotel is in a great location - next to a park, and very near to major shopping, restaurants, and tourist sites.The hotel itself has beautiful public spaces, particularly the area where the breakfast is served in morning.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma H, Manager at The Westin Palace Madrid, responded to this review, 4 April 2014
Dear Tripadvisor,
I’m glad to see that you enjoyed the hotel and the city during your stay with us!
Looking forward to welcome you again in a near future!
Paloma H
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tha Hague
Level Contributor
88 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed 1 April 2014

Checked in here for an escape weekend with my wife. Despite my superior status they upgraded me from a queen bed to a king bed room - with and internal view. AC was broken, bathroom was tired and twice they came into our room (despite a DO NOT DISTURB sign) to make up the room.

HOWEVER!!! **** (and please read past this) When I mentioned this to the BRILLIANT front desk manager (Christina) She immediately corrected the situation and upgraded us to a much nicer room overlooking the Neptuno square (which is really the BEST view you can get here!)

The Staff were courteous, charming and really save what is a somewhat tired hotel. The one thing Management HAS to address is the utterly ridiculous prices for things... 10.80EUros for an orange juice and 35Euros for a breakfast Buffet is just silly...

Same applied to the in room service and virtually ANY additional service - you just end up going out for everything.

Room Tip: Get a view Overlooking the statue of Neptune! on a high floor (3/5th floor)
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martinius34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma H, Manager at The Westin Palace Madrid, responded to this review, 2 April 2014
Dear Tripadvisor,
Thank you for sharing your comments and for saying such nice words about our staff. As Cristina met you we fixed the AC issue and apologize for the inconveniences
Cristina was very motivated with your comments
Best regards
Paloma Hidalgo
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Palace Madrid

Property: The Westin Palace Madrid
Address: Plaza de las Cortes 7, 28014 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in Madrid
#10 Romantic Hotel in Madrid
#15 Family Hotel in Madrid
#30 Luxury Hotel in Madrid
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Westin Palace Madrid 5*
Number of rooms: 467
Official Description (provided by the hotel):
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more   less 
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Also Known As:
The Westin Palace Madrid Hotel Madrid
Westin Madrid
Madrid Westin
Westin Palace Madrid

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