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“perfect stay”

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The Westin Palace Madrid
Ranked #36 of 436 Hotels in Madrid
Certificate of Excellence
Munich, Germany
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“perfect stay”
Reviewed 10 April 2014

We stayed in this hotel for a girls week out and had been completely satisfied with the Westin Palace. It is in a very central locaction and you can walk nearly everywhere by foot. The building is a beautiful historical building and they stick to the old Europe style with the interiour design as well. The hotel is very luxurious and so are all places within the hotel such as restaurants (the japanese restaurant offers a 7 course menu which is adorable), bar, entrance and bathrooms.
We got some helpful tips on nightlife from the concierge and enjoyed our stay very very much.
Coming back to Madrid I will stay here again for sure.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephfrommunich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma H, Manager at The Westin Palace Madrid, responded to this review, 11 April 2014
Dear Tripadvisor,
Happy to read that you and your family enjoyed your stay with us and very pleasant to welcome you again in the future
Best regards
Paloma H.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,018 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (560)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Helsinki
Level Contributor
77 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 10 April 2014

Although this is a huge "Palace" style hotel, the fact it is a Starwood property means that there are some good deals to be had. We went for the family package and received the second room at half price. The value was excellent.

The good points:

Rooms are very comfortable and quiet
The breakfast was fantastic. Huge selection and served under the glass dome. Felt very special
The hotel has class and is very convenient for all the main sites in Madrid

The negatives

Check in was chaos. Not enough agents. No dedicated SPG line and then one agent left for lunch leaving a line of around 5 guests waiting to check in.
We ate in the main restaurant on a Saturday evening and shared the Rotonda with two huge wedding receptions. We felt like we were in the way.

However, for the price paid, it was excellent and I would definitely go back.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Skotti56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma H, Manager at The Westin Palace Madrid, responded to this review, 11 April 2014
Dear Tripadivsor
Thank you so much for taking the time to write this detailed review.
I’m happy to read that we will have the possibility to welcome you again when your trip brings to Madrid .
I apologize for the inconveniences you mentioned
Hasta pronto
Paloma H.
Rooms Division Manager
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Anchorage, Alaska
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 April 2014

We stayed here for one night and enjoyed it immensely. The rooms were beautifully appointed, elegant and comfortable. Enjoyed breakfast under the tiffany dome and enjoyed seeing the historical touches in the bar. Loved it!

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AKMaggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma H, Manager at The Westin Palace Madrid, responded to this review, 7 April 2014
Dear Tripavisor,
It’s a pleasure for all the Westin Palace, Madrid Team to receive these comments about your stay
Looking forward to welcome you in a near future!
Paloma H
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Vancouver
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 6 April 2014

The Westin Palace Madrid could not be better situated in the city. It's a grand historic building with lovely common areas and the room we had was quiet, spacious and comfortable by European city hotel standards. Some of the pricing (food, cocktails, wi-fi, etc) is a bit over the top compared to what we have experienced around the world in luxury hotels (17 euros for wi-fi/day, 15 euros for a glass of wine in the bar, etc), but this was not enough to dampen our experience.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VancouverTheHair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma H, Manager at The Westin Palace Madrid, responded to this review, 7 April 2014
Dear Tripadvisor
Thank you for sharing your stay with us and happy to read you had a good experience.
Hope we have to welcome you again soon
Paloma H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton, Florida
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 April 2014

Very nice hotel and very well located. Concierge and reception were very good. My only complaint is with the restaurant/bar. Service was very slow and the wait staff often seemed confused about the menu and about who was helping whom, etc. Also, shower leaked - regardless of how much we tried to keep the door closed, water got all over the bathroom each time we used it.

Room Tip: We had a room with a small terrace -- but the door only opened 6 inches or so, so it made little act...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank penbelwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma H, Manager at The Westin Palace Madrid, responded to this review, 7 April 2014
Dear Tripadvisor,
Thank you for the nice comments about the service in the front desk area. I really appreciate to share your experience in the restaurant to take action for improvement.
We will inspect the showers and repair; please accept my apologies for the inconveniences
Paloma H
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Wendover, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 April 2014

This really is a hotel worthy of a 5-Star rating; exceptionally well-managed, efficient yet friendly and helpful staff in all areas of the operation - really, nothing was to much trouble. The location is fantastic allowing you to walk to all key tourist sites - we never once used public transport. By the way, the breakfast really is very, very good!

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank david_haywood77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma H, Manager at The Westin Palace Madrid, responded to this review, 7 April 2014
Dear Tripadvisor
Thank you for such a nice review! Very motivating for all the Westin Palace, Madrid team!
Looking forward to welcome again in a near future
Paloma H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 April 2014 via mobile

Had multiple issues with people from the reception and the waiters. I think they are not properly trained for service. The fitness was close which was also really unfortunate. Good location for visiting, but noisy at night. I would say it is not worth it.

Stayed April 2014
Helpful?
1 Thank Flojitos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma H, Manager at The Westin Palace Madrid, responded to this review, 7 April 2014
Dear Tripadvisor,
Thank you for mentioning our good location. I first of all would like to apologize for not having met your expectations with the service received.
Like with other reviewers when they praise the service and the facilities of the hotel we celebrate; when we don´t exceed the service we learn from it and improve
Our fitness was closed during a week to improve conditions and to install 4 new machines; I am happy to announce that the renovated fitness is now open
We hope we will have another opportunity to serve you better

Paloma H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Palace Madrid

Property: The Westin Palace Madrid
Address: Plaza de las Cortes 7, 28014 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#10 Romantic Hotel in Madrid
#10 Business Hotel in Madrid
#15 Family Hotel in Madrid
#30 Luxury Hotel in Madrid
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Westin Palace Madrid 5*
Number of rooms: 467
Official Description (provided by the hotel):
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more   less 
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Also Known As:
The Westin Palace Madrid Hotel Madrid
Westin Madrid
Madrid Westin
Westin Palace Madrid

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