We recently had an excellent stay at the Westin Palace for 5 nights. When we arrived we were greeted by Alberto at the front desk. It was immediately apparent that the staff at this hotel is well trained and knows what they are doing. We were upgraded to a starwood preferred room and Alberto made sure that our two year old was included as part of our hotel/breakfast rate. This is where I believe they go the extra mile as far as service is concerned. You don't have to ask, they already know what you're thinking. The hotel is beautiful. I looked at some of the pictures of the hotel prior to arrival and was concerned that this hotel would be a little too old and stuffy but I was wrong. The hotel is classic and modern. When you enter the lobby, there is a staircase that leads you to the elevators. I was concerned about taking the stroller up and down but not to worry, the staff was ready to help as soon as they saw me coming. Our room was on the 6th floor facing the back of the hotel because we requested a quiet room. The room as very quiet and the curtains completely black out the light. Now, let's talk about the bed, it was really, really comfortable as were the pillows. We brought our own todler bed for our son and housekeeping even made his bed everyday. This hotel is very accomodating to guest with young children. The hotel restaurant has high chairs and they brought hot water to our room when asked (free of charge of course). After snoozing and freshing up we headed out. The hotel location could not be better. You are across from the Prado and Thyssen, a 10 minute walk to the Reina Sofia and right in the middle of a neighborhood known for its old school tapas bars. Everything is within walking distance from the hotel, even Atocha Station (15 minutes). So, if you have to pay a little more to stay here, it's well worth it since you'll save yourself a bunch of cab fares. Overall, I would have to say this was our best hotel experience while in Spain for two weeks. The hotel stay added to our good impression of Madrid. We'll be back!
- Official Description (provided by the hotel):
- Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more less
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- Also Known As:
- The Westin Palace Madrid Hotel Madrid
- Westin Madrid
- Madrid Westin
- Westin Palace Madrid