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“Just as you would expect”
Review of Hotel Ritz, Madrid

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Hotel Ritz, Madrid
Ranked #42 of 437 Hotels in Madrid
Certificate of Excellence
Reviewed 4 November 2012

The Ritz is still the Gold Standard for luxury hotels. There are absolutely no details left unattended to. The room was elegant, extraordinarily comfortable with fantastic closet space. Marble bathrooms of course, with brass appointments, heated towel racks and robes you just don't want to get out of. The Staff accommodates any request or need with incredible efficiency and a smile. They can make you feel as though you are the only guest of the Hotel. We will stay at The Hotel Ritz Madrid by Orient-Express whenever we travel to Madrid.

  • Stayed: October 2012, travelled as a couple
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Thank william h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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949 - 955 of 1,921 reviews

Reviewed 3 November 2012

Very luxurious hotel .... Reminded me of the Claridges hotel in London . Good location too , walking distance to many things , like Prado museum , plaza Mayor , and a very nice shopping street which is similar to Rodeo dr. in LA .

  • Stayed: October 2012, travelled as a couple
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1  Thank vayoona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2012

We stayed at the Ritz in June this summer on our return to Madrid- on our arrival we stayed across the street at the Westin Palace Madrid Hotel. What a difference! Our room was much larger athe the Palace, the bathrooms much larger and we had a grand view of the square and the fountains at the Palace. Both hotels had a breakfast buffet but the Ritz didn't come close to comparing to the Palace! Oh my goodness what a difference. There is not really a lobby of sort at the Ritz as to where you can sit and rest or wait on your group. What should be a lobbly is a resturant and if you have been out touring all day and are wearing shorts they will ask you to leave even if you are a guest. We came in from a very hot day of walking and someone was playing the piano in this area and we thought how nice it would be to sit and listen, cool down and have a drink, well no, we would not be served! I was very disappointed in my stay at the Ritz. We went out in the beautiful garden area to have lunch- the prices were just ridiculous- a sandwich was over $30.00- We enjoy staying in nice places but feel that this hotel was just not up to par for the amount of money and then when you compare to the hotel across the street- there is no comparrison! Look into the Westin Palace- you won't be sorry!

  • Stayed: June 2012, travelled with family
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1  Thank Lori P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2012

I stayed in this hotel for three nights for our wedding in October.Their service is fantastic and the room was very spacious and elegant. As we were staying for such a special occasion they were doing their best to make sure we enjoyed every moment, among other they offered us a bottle of champagne.
The hotel is opposite to the Prado museum and near by the Reina Sofia and the Thyssen. Its location is ideal to reach the airport too as you can reach easily the motorway. On top of that the breakfast was amazing with top quality food and a lot of choice. They definitely fulfilled our expectations and more!

  • Stayed: October 2012, travelled as a couple
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1  Thank Ptitjose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2012

We attended a wedding here in early October and received nothing but top class service from the moment we stepped out of our taxi upon arrival.

This hotel deserves its 5 star status with its magnificent reception & lounge area. All staff were attentive and your glass was never empty. A lovely variety of canapés were served on the terrace which encompassed beautiful greenery and beautiful surroundings.

The menu selection of our 4 course menu was of a very high standard and the quality of the food was exceptional. There were different wines for each course which were also of a very high standard and equally complimented the food. Nothing was too much for the staff who, were very attentive.

Prices were high ie EUR450.00 for a room, EUR12.00 for a glass of beer & EUR18.00 for a large bottle of water. Fortunately, all drinks were complimentary at the wedding we were attending. The bathrooms were clean as to be expected and we look forward to returning to the Ritz in the not to distant future.

  • Stayed: October 2012, travelled with family
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2  Thank Sammie4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2012

Magnificant service from a limitlessly large, agreeable staff. Nothing is an effort for them.
The rooms are not modern and perhaps could be freshened up a bit but the bathrooms are enormous and well designed. The common rooms are quite beautiful. And the buffet breakfast is fabulous with delicious fresh squeezed juice, fresh bread etc etc. Pamper yourself.

Stayed: October 2012, travelled with friends
1  Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2012

After five days at the Ritz in Madrid I can only say : 'wooh!'
From the moment we were picked up at the airport by the hotel car we were taken care of in a way one rarely encounters even in five-star hotels. The room was large, overlooking the Prado museum, with fruit, flowers and a welcome note.
During our stay the staff, especially the congierges, were very helpful, arranging excursions and dinner reservations in very nice restaurants. We were transported to world of quiet, unobtrusive luxery which was in stark contrast to the daily protests and unrest in the streets of Madrid. This hotel is highly recommended!

  • Stayed: October 2012, travelled with friends
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2  Thank IpanemaBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Ritz, Madrid

Address: Plaza de la Lealtad 5, 28014 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Paseo del Prado
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Madrid
#11 Family Hotel in Madrid
#17 Romantic Hotel in Madrid
#34 Luxury Hotel in Madrid
Price Range: £253 - £1,240 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Ritz, Madrid 5*
Number of rooms: 165
Official Description (provided by the hotel):
Located in the best area of Madrid, facing the Prado and the Thyssen Museum, Hotel Ritz, Madrid is a legendary 104 years old Grande Dame from Europe. The standard of its service and unrivaled prestige have earned it a place among the world's best hotels. Immaculately presented rooms and suites, and elegant dining in our restaurants and our beautiful al fresco garden terrace in summer, make Hotel Ritz the perfect place to stay in Madrid. ... more   less 
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Also Known As:
Ritz Madrid
Madrid Ritz-Carlton

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