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“You should be putting on The Ritz”
Review of Hotel Ritz, Madrid

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Hotel Ritz, Madrid
Ranked #35 of 443 Hotels in Madrid
Certificate of Excellence
Reviewed 27 November 2012

This is perfection. A stunning hotel in a beautiful location. Everything about it signals the fact that it's one of the best hotels in the world. The rooms are elegant and luxurious. The hotel and its gardens breathe serenity. The food is first rate. The staff strike that perfect balance, familiar in first class hotels, between intimacy and deference. The beauty of it all is that, by comparison with world class hotels in, say, London, Paris, Rome or New York, it's not that expensive. It's brilliant value for money; and, if you go there, you'll leave wishing that all your life was like this.

  • Stayed: May 2012, travelled with family
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Thank QuentinYoknapatawpha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 26 November 2012

I had the worst breakfast for the highest price I ever paid in my life. Never ever again! The most boring omelette and French toast, tasteless, dull, horrible. How do they even have 5 stars it escapes me.

  • Stayed: November 2012, travelled as a couple
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4  Thank R S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2012

I have stayed in Ritz Madrid on numerous occasions and it has been simply spectacular. The room ,the public areas the bar the breakfast area the food-all stunning.
Marvelous every time! Thank you to all the staff that have been extra curtious!
Mr and Mrs Jalali

Room Tip: Room with a view
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  • Stayed: August 2012, travelled as a couple
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Thank p1986mb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2012

This is one of the best hotels we have ever stayed in. The staff anticipate your every need If you can afford it this hotel is sheer luxury. It is very well located and you get the true feeling of Madrid. The bar staff are second to none. The rooms are turned down seamlessly and the standard of the linen and toiletries are of the highest standard
The Resturant for breakfast is very good and cover every need During our stay we were very well looked after and the concierge service were very helpfull

Room Tip: Excellent location and rooms
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  • Stayed: November 2012, travelled on business
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Thank Cathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2012

This hotel understands excellence. The lobby, the bar, the services were all first rate. The decor and furnishings were all beautiful and tasteful. Breakfast was included and first rate.

At the same time, I had asked for two twins but I got a king. The toilette closet in the bathroom was tiny--knee to wall. On the other hand, the towels were luxury and the towel rack was heated. All of the ways a person comes into contact with a room were carefully thought out and a pleasure.

Yet I was promised a bottle of cava, which didn't come, and the fruit was not replenished. On the other hand, when they found out there was no wine, they provided it, and it was delicious--perfect with the fruit and chocolates.

The view out the window was a depressing blue hump, which was probably the ceiling of the first floor below it. Craning my head out the window, I could see rooms with brighter and better prospects than the dark, strange hump looming up in front of my window.

The closets and the dressing room were ample. The small anteroom was interesting as a means of moving from hallway to room.

Returning here after a short trip to Africa, I received an upgrade to a suite that overlooks the Prado. The services were at another greater level, most certainly. This room clearly warrants the name, "Ritz." In truth, the first room did not.

On the other hand, although the room was reserved for me and my son, the hotel charged for his one breakfast (out of about a week's days). They did correct this. In the lounge, a setting of luxury, there is a bar and food service. The cognacs were memorable.

The trips to the airport were efficient and comfortable in an S-class MB. Everything at the concierge and porter levels was first rate. The concierge cut through some significant barriers for us to re-book flights to Amsterdam and that was worth a great deal.

All in all, the knowledge of what is outstanding at times exceeded what their actual service was. It was sometimes haughty with a touch of arrogance, but then when they focused their training came through and the service was what it should have been without the effort of penetrating their attitude.

Both rooms were worth the price, so too the service, amenities, and food. It isn't a lack of training but rather the problem or manner of delivering it when called upon as opposed to offering it in the normal course of any day. It's problematic to rate rooms that can be luxurious with an awareness of luxury usually but not always available.

The location is excellent. Guests can walk to several key places like parks and museums. Also, at least one neighborhood square of tapa bars was a short walk away. Even the movies were close by.

Room Tip: Clarify in advance by email what you understand to be the room you have agreed to. Upper level floo...
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  • Stayed: August 2012, travelled with family
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Thank VeniVidiFrui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2012

What a wonderful stay! Our room was absolutely gorgeous with a sitting area and the bed on a slightly elevated platform. When combined with the interior design, a very regal room. The service was phenomenal including most possibly, the most helpful and kind concierge we have had anywhere. The location is perfect with all the sights easily accessible. We also greatly enjoyed the the food, service and ambiance of the terrace restaurant.

We look forward to our return!

  • Stayed: April 2012, travelled with family
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Thank Living_in_Paris_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2012

Update of original review October 4, 2011. My husband and I were fortunate enough to revisit the 5 star Hotel Ritz in Madrid recently. To our amazement and delight the experience was even better than last year. How is that possible? Let me share a few examples:

1. The doorman on duty when we arrived, Ivan, greeted us by name, a huge welcoming smile, and this greeting: "welcome home"!!!!
2. The check-in procedure was seamless and we were escorted to our beautiful room overlooking the Prado, by Francisco Jose Goya, ( a Manager ) the moment we checked in. (All guests are escorted to their rooms by an executive from Recepcion--quite a nice touch).
3. Our luggage was waiting for us in our room as we entered!
4. The welcoming platter of delicious pastry and fruit, and bottled water arrived before we had opened even 1 suitcase!
5. The large bedroom and marble bathroom were beautifully decorated, spotless, and filled with extra towels and toiletries.
6. The buffet breakfast in the dining room was a feast for the eyes and senses. If you wished anything that was not dis-
played, your request was always fulfilled---and if you have special dietary restrictions, the staff in the dining room goes out of their way to accommodate you. My husband decided to be a little decadent one morning and ordered hot chocolate!!! He is
now spoiled forever! When you order your morning coffee, it is poured for you from one of their beautifully polished silver
coffee pots (all their sterling silver is breathtaking ), and if you wish a "refill"--you receive a FRESH UNUSED CUP!!! EACH AND EVERY TIME!!! Now that is 5 Star treatment.
7. The Senior Staff, including the General Manager of the Ritz, continue to walk through the lobbies welcoming guests, and
asking them whether they need anything -----as i said last year, be careful what you request because if it is possible they will provide it to you!!!!
8. There were a number of young children staying at the hotel, and the interaction between them and the hotel staff was charming, right down to the coloring books and crayons provided at breakfast.
9. The location of the Ritz is perfect--whether you choose to visit The Thyssen, The Prado, the Botanical Gardens, Retiro Park, shop on Serrano, tour on the Hop On/ Hop Off bus, etc., it is all there for you to enjoy and within walking distance.
10. The Concierge Desk is staffed with the most helpful and knowledgeable employees; Borja, Alejandro, Jesus to name a few always at the ready to assist you in choosing the perfect restaurant, tours to take, stores for shopping, whatever you may need. Their knowledge of the city and the country is amazing----and their smiles and helpful attitudes are what you come to
expect of The Ritz.

We enjoyed our stay at The Ritz; the luxurious and comfortable kingsize bed, the endless choices of pillows, a spotless marble bathroom that included a large bathtub, and separate shower, fine English soaps and toiletries, plush bath robes, huge bath towels that wrap around your body completely, heated towel racks ( YES HEATED TOWEL RACKS), an incredible housekeeping staff, always smiling, professional, in spotless uniforms, there to welcome you--their "guest". I think it is part of the "attitude" of those who work at The Ritz from the General Manager, Anton Kung to all who proudly are part of the "staff", from the Recepcion, the Concierge, the Doormen, the Porters, the Dining Room, Housekeeping,Telephone Operators that they feel The Ritz is their "home", and are proud to work there---and treat the guests as though they are visitors in "their home".
Such pride--it shows in everything they do or say!

Bravo Hotel Ritz, Bravo Mr. Kung and your superb staff, and thank you for spoiling us every day we were in your "home".

Stayed: October 2012, travelled as a couple
1  Thank diana z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Ritz, Madrid

Address: Plaza de la Lealtad 5, 28014 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Paseo del Prado
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Madrid
#11 Business Hotel in Madrid
#17 Romantic Hotel in Madrid
#29 Luxury Hotel in Madrid
Price Range: £240 - £354 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Ritz, Madrid 5*
Number of rooms: 165
Official Description (provided by the hotel):
Located in the best area of Madrid, facing the Prado and the Thyssen Museum, Hotel Ritz, Madrid is a legendary 104 years old Grande Dame from Europe. The standard of its service and unrivaled prestige have earned it a place among the world's best hotels. Immaculately presented rooms and suites, and elegant dining in our restaurants and our beautiful al fresco garden terrace in summer, make Hotel Ritz the perfect place to stay in Madrid. ... more   less 
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Also Known As:
Ritz Madrid
Madrid Ritz-Carlton

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