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“A grand old dame”
Review of Hotel Ritz, Madrid

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Hotel Ritz, Madrid
Ranked #40 of 436 Hotels in Madrid
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
122 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“A grand old dame”
Reviewed 17 February 2013

We walked into the Ritz Madrid to the most spectacular floral displays in celebration of Valentines Day. The Roses in my room ordered by my husband were of the finest quality as was the bed linen. The service is utterly superb. For example, at the breakfast buffet I asked the chef if butter was on the table. He said that it was but came over to check which was amazing enough and actually the butter was not there. He rushed into the kitchen to get me some and arrived back moments later to find that an enterprising waiter had already found some. Now thats what I call service. The concierge service is great and their rcommendations were spot on. In particular Alejandro was great. The treatments at the spa were great So oh what a shame that both the rooms that they gave us were un-refurbished and tired. The rooms were large but the bathrooms very tiny and the first room did not even have a separate shower. This grand Dame needs to go to the beauty salon!

  • Stayed February 2013, travelled as a couple
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Helpful?
Thank 761Anonymous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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London, United Kingdom
Level 4 Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 January 2013

We stayed in this wonderful hotel for four glorious days-- everything was perfect-- the lovely suite, the service, the food,-- everything. Expensive, but well worth the money. Our suite was spacious, beautifully appointed, and extremely comfortable.

Room Tip: We loved our suite--407--
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  • Stayed January 2013, travelled with family
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Thank Helen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 January 2013

My wife and I spent 3 nights in The Ritz Madrid early in January. It was fabulous. We arrived early but were warmly greeted and given a coffee while our room was sorted. I was informed that we were to be upgraded at no cost for our final 2 nights and that we were most welcome in the hotel. I t was a generous and unsolicited gesture. It is a grand and old-world place with exquisite furnishings and friendly staff.
We can't wait to go back. We also thought Madrid was a beautiful place to visit.

  • Stayed January 2013, travelled as a couple
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Helpful?
Thank Michael V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntington, New York
Level 4 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 January 2013

While the Hotel Ritz in Madrid is a "Grand Hotel" in the old school sense, there is nothing stiff or old fashioned about the friendly, efficient service, the technology available, or the wonderful food you will eat. I can't imagine a better location in Madrid! It is steps away from the Prado, the Theissen, countless sites of interest, and a few glorious parks. If you like to walk, it is also near the beautiful Madrid train station, where side trips to Toledo and El Escorial are only an hour away!! The public spaces are so elegant and refined that I half expected Edward VII to walk in with his latest mistress! The food is also top notch...In the lobby "Terrace" you can eat splendid food, in opulent surroundings, in your jeans and sneakers. Restaurant Goya is very romantic and listed as one of the finest restaurants in Madrid with good reason. Room service is a pleasure. We used and enjoyed it every day for breakfast and the occassional dinner when we were exhausted. As you would expect, food arrives in your room in minutes, on silver platters accompanied by fresh flowers. We had a suite in one of the round towers which overlooked the Prado and a small park...very pretty view! Our room was VERY SPACIOUS, but not quite as comfortable as a room in a modern hotel. The shower was extemely small even for me (I am 5 feet tall!) and the room decor was a bit dreary, even though it was immaculate. Unlike the Gritti Palace and other historic hotels, room "antiques" look like repros and are a bit disappointing. It took us a day to get "into" the place because we arrived after staying in the stylish Hotel Arts in Barcelona. Once we adjusted, however, we really had a great time! The staff and service is outstanding! We stopped by the Palace Hotel across the street to check it out and we prefer the Ritz because it has a more authentic Grand Hotel ambiance. The Ritz is very pricey, but you are getting a bit of history with your stay. If you don't mind a few minor inconveniences, it is a memorable experience!

Room Tip: Suites in the round tower have views of the Prado...
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  • Stayed October 2012, travelled as a couple
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Helpful?
Thank Corinne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level 6 Contributor
163 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 23 January 2013

The service, helpfulness and friendliness of the staff is what makes this hotel stand out. Yes it's a beautiful building and yes the decor of common areas and rooms is wonderfully elegant but the staff is what will keep you coming back. Bravo

  • Stayed December 2012
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Helpful?
Thank Travelleralways2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 January 2013

We had a really great stay in this elegant hotel. The staff at the hotel were some of the best I have come across. Also, the outdoor patio is beautiful and nice for an afternoon lunch or drink. While the decor was older and more traditional than other 5 star hotels, I felt the service and treatment by hotel surpassed them. I highly recommend the hotel for its service and old world charm. Can't beat the location either.

  • Stayed July 2012, travelled as a couple
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Helpful?
Thank Rich C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level 4 Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 January 2013

That was a great experience, I had a group there before new year, this is a beautiful hotel specially if you like the classical style, staff are freindly, service is good, amazing decoration and great location, yes I wish it was more spacious but there are so much to compensate. by the way piano players are very good too and you can enjoy live music all the time.

  • Stayed December 2012, travelled on business
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Helpful?
Thank hadisaidi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Ritz, Madrid

Property: Hotel Ritz, Madrid
Address: Plaza de la Lealtad 5, 28014 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Paseo del Prado
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Madrid
#11 Family Hotel in Madrid
#17 Romantic Hotel in Madrid
#32 Luxury Hotel in Madrid
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Ritz, Madrid 5*
Number of rooms: 165
Official Description (provided by the hotel):
Located in the best area of Madrid, facing the Prado and the Thyssen Museum, Hotel Ritz, Madrid is a legendary 104 years old Grande Dame from Europe. The standard of its service and unrivaled prestige have earned it a place among the world's best hotels. Immaculately presented rooms and suites, and elegant dining in our restaurants and our beautiful al fresco garden terrace in summer, make Hotel Ritz the perfect place to stay in Madrid. ... more   less 
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Also Known As:
Ritz Madrid
Madrid Ritz-Carlton

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