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“Simply perfect”
Review of Hotel Ritz, Madrid

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Hotel Ritz, Madrid
Ranked #40 of 436 Hotels in Madrid
Certificate of Excellence
Easton, Maryland
Level 5 Contributor
81 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Simply perfect”
Reviewed 29 October 2013 via mobile

When I read the other reviews I have to wonder where THEY stayed. This hotel is not only perfectly situated, the staff is amazing, the food extraordinary, and the rooms are a delight. I too stayed on the first floor with a blocked window, but even that could not spoil fun.There was bucket of cava waiting on a small table with a delicious cake alongside. They gave us a gift certificate for 20Euros off a dining experience. We used it for an elegant lunch. The lobby is stunning as is the restaurant and terrace. The sheets on the beds were such fine linen they ensured a great sleep. It was all perfect-Walking home, to the hotel,from the Botanic garden, stopping for a drink in the garden ah...This is a civilized hotel to which I will return and for which I will long.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Truffie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChTavelli, Director General at Hotel Ritz, Madrid, responded to this review, 30 October 2013
Dear Truffle,

Thank you very much for sharing your great comments about your recent stay with all trip advisor readers. Thank you also for giving us the opportunity to share the beauty of our legendary palace.

Your words are without hesitation the best reward our team can have as they truly show that we have succeeded in creating memorable experiences that will last forever in your mind.

We all at the Ritz Madrid look forward to welcoming you back soon.

Regards,

Christian Tavelli
General Manager
ctavelli@ritz.es
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (226)
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FLA
Level 5 Contributor
89 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 24 October 2013

Our second stay here. I should have known after the first that this would be no better. We stayed four days from 11-15 Oct 13 ( our earlier trip was over Easter). This trip I communicated with the reservation clerk and noted my dissatisfaction with our last stay. A room close to the lift and on a low floor. I was promised that would not be the case this time. So now we are on the 3rd floor vs the first but still near the lift. On top of that the room was small with a bathroom so small the door had a hard time closing. For the rate charged this is not what I had in mind. In addition it was not welcome BACK as it should have been but is this your first stay. As a member of the LHW Club I expected recognition as a member and the possible upgrade. Neither issues were raised at check-in. In short I should have known. I will travel again to Madrid but I/we will try another LHW hotel. As a side note the breakfast buffet needs attention as well. All four days both the tea and coffee service were served with water barely hot. The result was a lukewarm cup of whatever you are drinking. Since the wait staff is undermanned here during this time when you get their attention it is time to go. In short DISAPPOINTING!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Token
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChTavelli, Director General at Hotel Ritz, Madrid, responded to this review, 28 October 2013
Dear Mr Token,

Thank you very much for choosing hotel Ritz Madrid for a 2nd time and for sharing your feedback about your stay, which took all my attention as it does not describe the quality of service we strive to provide to our guests. Please accept my most sincere apologies.

As a frequent traveler to Madrid, I will remain at your entire disposal to personally make your future reservation with us and personally ensure your stay is a memorable one.

Looking forward to welcoming you personally back very soon, I remain at your entire disposal.

Christian Tavelli
General Manager
ctavelli@ritz.es
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, Florida
Level 4 Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 October 2013

All staff were extremely attentive to all our needs and questions, respectful, friendly, efficient, clean, rooms, restaurants, lobby and outdoor garden are all very comfortable, perfectly located, safe all times of the day.
(there is no pool, although Trip Advisor required a rating).

Room Tip: top floor, away from the elevator was very quiet and comfortable
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bosredsoxfans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChTavelli, Director General at Hotel Ritz, Madrid, responded to this review, 24 October 2013
Dear Boxredsoxfans,

Greetings from Madrid and thank you for sharing your positive feedback with Trip Advisor readers, after your recent stay with us at hotel Ritz Madrid.

Your words are without hesitation the best reward me and my team can receive as it shows that we have succeeded in our goal of creating memorable experiences to each one of our guests.

I personally look forward to welcoming you back soon to Madrid. In the meantime, please find attached the new video we just launched showcasing some of our new MADRITZ experiences (http://www.youtube.com/watch?v=x8yg8S-sHhI)

Regards,

Christian Tavelli
General Manager
ctavelli@ritz.es
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia, United States
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 October 2013

Just as you would expect, this hotel is opulent and formal in it's decor and service. The room, lobby and gardens were magnificent. Bed linens were linen! Starched and ironed. The only reason I didn't give it 5 stars was because of the bathroom. Though it was all white marble and appointed in luxury, it was impossibly small. The location is perfect however. We were able to take the bus from the airport and walk to the hotel pulling our carry-on luggage. Probably the only people to arrive this way. We also walked to Atocha Station for our train ride to Barcelona. You'll be across the street from Prado and in a lovely tree lined area.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DebbieLombardi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChTavelli, Director General at Hotel Ritz, Madrid, responded to this review, 24 October 2013
Dear Debbie,

Greetings from Madrid and thank you for sharing your positive feedback with Trip Advisor readers, after your recent stay with us at hotel Ritz Madrid. Your words are without hesitation the best reward me and my team can receive as it shows that we have succeeded in our goal of creating memorable experiences to each one of our guests.

I personally also enjoy our 100% linen sheets as they are extremely comfortable in cold and hot weather. Walking around the Paseo del Prado, under the tree line, is also a great plus when you are in the center of a big city like ours.

I look forward to welcoming you back soon to Madrid and sharing with you great walking places around our legendary hotel, as well as assigning a room with a larger bathroom ;). In the meantime, please find attached the new video we just launched showcasing some of our new MADRITZ experiences (http://www.youtube.com/watch?v=x8yg8S-sHhI)

Regards,

Christian Tavelli
General Manager
ctavelli@ritz.es
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
PARKLAND, FL
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 October 2013

The only positive thing I would say is the location. Hotel is old and needs total refurbishment. It is stuffy and pretentious as well as grossly overpriced. Staff was totally uncaring with rare exceptions. To find someone willing to speak in English was a challenge. Foof in the restaurant (we only ate breakfast) was unappetizing and service barely existent. You almost had to beg to get someone to refill the coffee. Orient Express should be embarrassed to list this amongst their properties.

Room Tip: check out other hotels
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MARK C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChTavelli, Director General at Hotel Ritz, Madrid, responded to this review, 23 October 2013
Dear Mark C,

Thank you for taking the time to review our property. We truly value the opinions of our guests and we apologize for not meeting your expectations.

Your comments are great feedback for me and my team, even though I must admit I am very surprised by them as I daily go through the areas you mentioned and talk to our guests, obtaining positive feedback about their accommodations as well as the passion our team displays in our service.

I agree our hall carpet is now ready to be replaced. Therefore, a new one has been ordered this summer and, being hand made, it will reach our facilities this coming month of December.

I would truly enjoy welcoming you back to the legendary Hotel Ritz Madrid, have the pleasure to meet you in person, and look forward to sharing our genuine care for attention.

In the meantime, I remain at your entire disposal through my email ctavelli@ritz.es for further assistance as well as feedback on how to constantly improve the service we provide to our valuable guests like you.

Regards,

Christian Tavelli
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Easton, Maryland
Level 5 Contributor
81 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 21 October 2013 via mobile

The hotel Ritz in Madrid is the perfect hotel. A friendly staff make ones stay a civilized dream. The location of the hotel -so near the Prado is ideal. To wander into the garden after the evening opening of the museum and to enjoy a cocktail there is so very nice. There was a bottle of Cava waiting in the room as well as a gift of 20 euros off of a lunch in the restaurant. We ate so very well there... Fresh truffles beautifully presented. Qw actually shared our Cava with some friends staying in another hotel. Upon seeing our room and the public spaces of our hotel they suffered dare I say it, hotel envy. Another hint.. The naval museum right across the street is a wonderful stop. For 3 euros one can enjoy a bit of the naval history of Spain. Most interesting and surprising were the huge ship models.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Truffie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChTavelli, General Manager at Hotel Ritz, Madrid, responded to this review, 15 November 2013
Dear Truffle,

Thank you very much for your comments in Trip Avisor and for choosing hotel Ritz Madrid for your stay in Madrid. It is our great pleasure to read that you have enjoyed your stay and that you have been pleased with our service, taking great memories with you.

Indeed, most of our guest value very much our location, being so close to most important art museums and generally, our guest don´t visit the very interesting museum you mentioned, the Naval museum, only a few steps from our door.

Looking forward to welcoming you back soon to the legendary Ritz Madrid.

Regards,

Christian Tavelli
General Manager
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Brasil
Level 5 Contributor
75 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 21 October 2013

Beautiful historic hotel, spetacular decor in great location. Very comfortable bed, spacious closet, romantic garden restaurant with great food and service.
The hotel is very tradicional, with ladies having afternoon tea and old style decor. But everything very clean ans luxurious.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Franbrasilia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChTavelli, Director General at Hotel Ritz, Madrid, responded to this review, 23 October 2013
Dear FranBrasilia,

Thank your very much for your review as it is always great to obtain valuable feedback and read that guests enjoy their stay at our legendary and glamorous Ritz.

The Ritz hall is indeed the meeting point for a lot of locals and visitors to Madrid as our traditional Ritz Tea, following the original british tradition, attracts many visitors to our hotel and it has longly became a "must do" while visiting Spain´s capital.

In reference to our type of clientele, I encourage you to enjoy our new video at the following youtube link which reflect where the new Ritz Madrid is going: http://www.youtube.com/watch?v=x8yg8S-sHhI

Looking forward to welcoming you back soon to Madrid.

Moito Obrigado!

Christian Tavelli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Ritz, Madrid

Property: Hotel Ritz, Madrid
Address: Plaza de la Lealtad 5, 28014 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Paseo del Prado
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in Madrid
#11 Business Hotel in Madrid
#17 Romantic Hotel in Madrid
#32 Luxury Hotel in Madrid
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Ritz, Madrid 5*
Number of rooms: 165
Official Description (provided by the hotel):
Located in the best area of Madrid, facing the Prado and the Thyssen Museum, Hotel Ritz, Madrid is a legendary 104 years old Grande Dame from Europe. The standard of its service and unrivaled prestige have earned it a place among the world's best hotels. Immaculately presented rooms and suites, and elegant dining in our restaurants and our beautiful al fresco garden terrace in summer, make Hotel Ritz the perfect place to stay in Madrid. ... more   less 
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Also Known As:
Ritz Madrid
Madrid Ritz-Carlton

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