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“A Spectacular Hotel”
Review of Hotel Ritz, Madrid

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Hotel Ritz, Madrid
Ranked #42 of 437 Hotels in Madrid
Certificate of Excellence
Reviewed 7 January 2014

I was very excited about staying at the Ritz during our visit to Madrid. I was not disappointed and my high expectations were exceeded. Spectacular curb appeal, a great interior, charming-the list goes on and on. It is the place to be when staying in Madrid. The staff was exceptionally friendly, well trained and helpful. Our room overlooked the Prado and was very spacious. The breakfast plan is very worthwhile as otherwise it is a bit costly.

Room Tip: I think the rooms facing the Prado are best.
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  • Stayed: September 2013, travelled as a couple
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Thank deltlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChTavelli, General Manager at Hotel Ritz, Madrid, responded to this reviewResponded 14 January 2014

Dear Deltover,

Thank you very much for choosing Hotel Ritz Madrid for your stay in the heart of Spain and for sharing your great experience with all Trip Advisor´s readers.

It is a true pleasure to read that you have enjoyed your stay with us and that our team has created memorable experiences that you have taken back to Canada. As I always say, there is only one way to have a happy guest and that is having a happy team!.

Therefore, the entire team is looking forward to welcoming you back soon to the legendary Ritz for more amazing MADRITZ experiences.

Regards,

Christian Tavelli
General Manager

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804 - 810 of 1,921 reviews

Reviewed 6 January 2014

This hotel has a well-trained, very attentive and very effective staff, with a lovely touch of spontaneity and Spanish humor. I truly enjoy my journeys in intimate atmosphere of this beautiful hotel, I feel comfortable and at home.
P.S. The quality of the buffet breakfast is excellent!

  • Stayed: December 2013, travelled on business
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1  Thank Lidija U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChTavelli, General Manager at Hotel Ritz, Madrid, responded to this reviewResponded 14 January 2014

Dear Lidjia,

Thank you very much for choosing Hotel Ritz Madrid for your stay in the heart of Spain and for sharing your great experience with all Trip Advisor´s readers.

It is a true pleasure to read that you have enjoyed your stay with us and that our team, through our spanish humor, has created memorable experiences that you have taken back home with you. I am also happy that you enjoyed our breakfast featuring spanish best cold cuts and pastries among other delights.

The entire team look forward to welcoming you back soon.

Regards,

Christian Tavelli
General Manager

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Reviewed 4 January 2014

We had a wonderful stay at this historical property. The hotel is beautiful and the rooms are very large~ older but furnished well and very comfortable. OUr room overlooked the Prado.
I found the service to be outstanding! The concierges were all helpful (Jesus, Alvaro, Alphonse) and arranged drivers (Alvarado took me to the bus station and even walked me in and checked the schedule~ so nice!) and a great 2 hour tour of Madrid (a wonderful guide named Ali) . All the lobby personnel were so nice~ Pilar especially.
The breakfast buffet was wonderful!

  • Stayed: December 2013, travelled with family
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1  Thank horns1114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChTavelli, General Manager at Hotel Ritz, Madrid, responded to this reviewResponded 14 January 2014

Dear Horns1114,

Thank you very much for choosing Hotel Ritz Madrid for your stay in the heart of Spain and for sharing your great experience with all Trip Advisor´s readers.

It is a true pleasure to read that you have enjoyed your stay with us and that your team has created memorable experiences that you have taken back home.

Please send my regards to lovely Dallas where I spent great moments managing the Mansion on Turtle Creek and it´s great team!

Looking forward to welcoming you back soon to the legendary Ritz Madrid.

Regards,

Christian Tavelli
General Manager
ctavelli @ritz.es

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Reviewed 30 December 2013

We stayed at The Ritz for 3 nights after Christmas and had a faultless experience. We were upgraded to a Junior Suite, which was wonderful, but most notable was the service that we received. The hotel was very busy but the concierge responded to all of our requests immediately and with charm.
The Ritz is old school; grand, with service that is going out of fashion elsewhere. Location is convenient - easy walk or taxi ride to anywhere central.
Highly recommended.

  • Stayed: December 2013, travelled as a couple
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1  Thank Julia75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChTavelli, General Manager at Hotel Ritz, Madrid, responded to this reviewResponded 14 January 2014

Dear Julia,

Thank you very much for choosing Hotel Ritz Madrid for your stay in the heart of Spain and for sharing your great experience with all Trip Advisor´s readers.

It is a true pleasure to read that you have enjoyed your stay with us and that your team has created memorable experiences. Without hesitation the Ritz has a soul that makes it special, and great part of it is made by the warmth of our team.

I sincerely look forward to welcoming you back again to the legendary Ritz in Madrid.

Regards,

Christian Tavelli
General Manager

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Reviewed 26 December 2013

The Hotel Ritz is perfectly located for visitors to Madrid. Near the Prado Museum, yet quiet and removed from the crowds of Madrid. Our room was classic in decor and complete with every convenience. An older room but beautiful and well maintained. It does not get better than the Hotel Ritz. Everyone in this hotel is friendly and the service is top notch. Do not miss the afternoon tea. It is a very enjoyable experience!

Room Tip: We overlooked a square, the front of the hotel. The room was quiet, got the morning sun, and had a...
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  • Stayed: November 2013, travelled as a couple
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1  Thank ChocolateScottsdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChTavelli, General Manager at Hotel Ritz, Madrid, responded to this reviewResponded 27 December 2013

Dear Chocolate Scottsdale,

Greetings from Madrid and thank you very much for choosing our hotel for your stay in the heart of Spain. I am pleased to read that you enjoyed your room facing Plaza de la Lealtad, and that you enjoyed the moments of truth, the interaction with our team and the service they provide.

The entire team look forward to welcoming you back soon to the Ritz in Madrid.

Regards,

Christian Tavelli
General Manager

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Reviewed 20 December 2013

Spacious and comfortable room which is beautifully decorated in traditional glamor. Staffs are very helpful and in my case, went thru the trouble to locate my iPad charger after I've checked out and ship back to me overseas.

  • Stayed: December 2013, travelled as a couple
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1  Thank tsangmor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChTavelli, General Manager at Hotel Ritz, Madrid, responded to this reviewResponded 21 December 2013

Dear Tsangmore,

Thank you very much for having chosen the Ritz hotel during your recent stay in Madrid. It is always a pleasure to read that you have enjoyed your experience while at the hotel and that we have been helpful even after check out.

We all look forward to welcoming you back soon to Madrid and the Ritz.

Regards,

Christian Tavelli
General Manager

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Reviewed 20 December 2013

this is an old world hotel with great charm.the staff is as good as you will find anywhere.its a 3 min walk to the Prado and other places are no more than 10 min walk.breakfast is very good and the spa is also worth a visit.

Room Tip: inside rooms are very quiet
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  • Stayed: November 2013, travelled on business
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1  Thank herman112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChTavelli, General Manager at Hotel Ritz, Madrid, responded to this reviewResponded 21 December 2013

Dear herman 112,

Thank you very much for having chosen Ritz Madrid during your stay in Madrid. I am happy to read that you have enjoyed your stay as well as the proximity to the Prado museum and all Madrid´s most attractive activities.

The entire team looks forward to welcoming you back soon.

Regards,

Christian Tavelli
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Ritz, Madrid

Address: Plaza de la Lealtad 5, 28014 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Paseo del Prado
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Madrid
#11 Family Hotel in Madrid
#17 Romantic Hotel in Madrid
#34 Luxury Hotel in Madrid
Price Range: £253 - £1,240 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Ritz, Madrid 5*
Number of rooms: 165
Official Description (provided by the hotel):
Located in the best area of Madrid, facing the Prado and the Thyssen Museum, Hotel Ritz, Madrid is a legendary 104 years old Grande Dame from Europe. The standard of its service and unrivaled prestige have earned it a place among the world's best hotels. Immaculately presented rooms and suites, and elegant dining in our restaurants and our beautiful al fresco garden terrace in summer, make Hotel Ritz the perfect place to stay in Madrid. ... more   less 
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Also Known As:
Ritz Madrid
Madrid Ritz-Carlton

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