We had a very disappointing experience at the Hotel Ritz Madrid. Upon arrival no one helped with our bags - we had quite a few and I am pregnant so some help would have been welcome. No one greeted us with enthusiasm or even acknowledged us with as much as a head nod each time we came and went from the hotel. The breakfast that we were talked into buying at check in was very expensive. No one served us drinks, asked if we needed anything at breakfast. I realize it was a buffett but we had to take the job of the staff and pour drinks, etc. The rooms were very dated. I would not recommend this hotel. For the amount of money you are paying for a luxury hotel, there are others nearby that looked better.
- Official Description (provided by the hotel):
- Located in the best area of Madrid, facing the Prado and the Thyssen Museum, Hotel Ritz, Madrid is a legendary 104 years old Grande Dame from Europe. The standard of its service and unrivaled prestige have earned it a place among the world's best hotels. Immaculately presented rooms and suites, and elegant dining in our restaurants and our beautiful al fresco garden terrace in summer, make Hotel Ritz the perfect place to stay in Madrid. ... more less
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- Also Known As:
- Ritz Madrid
- Madrid Ritz-Carlton