Stayed here in February, 2014 for a romantic trip to Spain. This is an elegant, older hotel with uneven services. With the burgeoning of newer hotels, all of which have updated technology and refined service; this hotel and staff seemed a bit out of sort.
Our booking entitled an upgrade at time of check in; this was offered by the reception, with the addition of 175 Euros per night. We were glad to have declined this after checking into our room. The room was clean, large and adequate; decoration reminisce the era of power wigs and large ball gowns. Our room had the view of a garden and further upgrade was really not necessary. The sleep was comfortable and quiet. Toiletries are miniature and were the same brand used by the Les Suites Taipei four years ago.
Receptionists were overwhelmed at times, as there were quite a few ongoing conferences. Multiple phone calls went unanswered and many questions during our stay and at check out were met with blank stares. We wanted more information regarding the Ritz Hotel group, as it has a good presence in Peru. However, instead of engaging in an discussion, they were not interested, and we were asked to consult the internet instead.
In contrast, the concierge was quite good and their recommendations of restaurants were on spot. This hotel was extremely generous with early check in and late check out; no fuss or questions, and our requests were met promptly. High mark to the management, who was prompt with pre-arrival email correspondents.
The restaurant and breakfast were good and adequate. However, our experience at the Ritz Madrid lacks a certain pep, and it left us wanting something more. Perhaps update to the room, botox injections to the staff or something to get the pace going. The hotel and service here are stuck in a time warp: it was like watching your arthritic aunt in action; painfully slow and uncomfortable.
Overall, this hotel is centrally located and very comfortable; it is safe, clean and oozes an old word charm of a bygone era. Clients here are extremely well heeled, matrons wrapped in thick mink, and old money. However, it lacks a little something that warrants five stars.
I would recommend the Hotel Ritz Madrid, just go at a very slow pace, keep the receptionist at bay and engage the concierge.
- Official Description (provided by the hotel):
- Located in the best area of Madrid, facing the Prado and the Thyssen Museum, Hotel Ritz, Madrid is a legendary 104 years old Grande Dame from Europe. The standard of its service and unrivaled prestige have earned it a place among the world's best hotels. Immaculately presented rooms and suites, and elegant dining in our restaurants and our beautiful al fresco garden terrace in summer, make Hotel Ritz the perfect place to stay in Madrid. ... more less
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- Also Known As:
- Ritz Madrid
- Madrid Ritz-Carlton