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“Outstanding stay”
Review of Hotel Ritz, Madrid

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Hotel Ritz, Madrid
Ranked #35 of 436 Hotels in Madrid
Certificate of Excellence
Palm Springs, California
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Outstanding stay”
Reviewed 16 July 2014 via mobile

Our second trip to Madrid and we were so glad to have stayed at the Ritz. They made everything easy, from the cava and almond cakes in the room (seriously, the best cakes and they are gluten free), to the hotel transport and flamenco reservations. Breakfasts were just wonderful. Perfectly located. Rooms are quite comfortable. Only things I would change are the room keys and locks are heavy, and antiquated, and the shower is super narrow.

Stayed July 2014, travelled with family
Helpful?
2 Thank gate6122016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRitzMadrid, Director General at Hotel Ritz, Madrid, responded to this review, 25 July 2014
Dear gate612,

Greetings from Madrid and thank you for your review about your stay at the legendary Hotel Ritz Madrid. I am pleased that you enjoyed our facilities and our almond cake, I must admit it is one of my favorite cakes among the sweet temptations at the Ritz. I also took good note about your comments in reference to the locks and shower.

Looking forward to welcoming you back soon to the legendary Ritz.

Regards,

Christian Tavelli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (216)
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English first
Adelaide, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 July 2014 via mobile

We had 3 nights here and it was glorious! They were the only place in our 3 week stay in Spain that gave us large interconnecting rooms which is hard for a family of 5 ( 2 adults, 3 boys aged 15, 14 & 11). The rooms were prepared beautifully and on the mirror in the boys' room on the mirror they had written a welcome message. There was always fruit in our room and bottled water. A turn down service, great buffet breakfasts and well informed English speaking reception staff and concierge made it even better giving great suggestions. Excellent customer service. A nice start to our holiday. They even arranged for our car to be brought to the Hotel rather than collecting it from the airport.

Stayed July 2014
Helpful?
Thank 45743
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRitzMadrid, Director General at Hotel Ritz, Madrid, responded to this review, 25 July 2014
Dear Adelaide,

Greetings from the Ritz and thank you for choosing to stay in our hotel during your recent visit to Madrid.

Your comments about your stay with the family are a true reward for me and my team; thank you! It was our pleasure to have you as a guest during your holidays and look forward to welcoming you back soon to the Ritz!

Regards,

Christian Tavelli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Italy
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 July 2014 via mobile

The Ritz keeps it up, rooms are classic and comfortable, staff was committed to please us, our junior suite was set up to welcome us and to greet an extremely happy seven year old with sweets, gadgets and a personalised welcome message we found for him on one of the mirrors. A great idea and very successful, he was thrilled. And when we asked for assistance for the child with a flu, they immediately had a pharmacist meet us in the lobby with all necessary remedies. Concierge were competent, kind and very effective, as was our hotel limo driver. The restaurant deserves a try, among the best in Madrid, quite an experience. Location is excellent for business, to reach attractions and to walk around, even at night the area feels absolutely safe. The hotel is often sold out, so at times we have stayed in other hotels, but the Ritz is our first choice, we will be back.

Stayed March 2014, travelled with family
Helpful?
1 Thank Travelersof2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRitzMadrid, Director General at Hotel Ritz, Madrid, responded to this review, 25 July 2014
Dear Traveler,

Greetings from Madrid and thank you very much fro choosing our hotel during your stay in town and also for sharing your great experience with all trip advisors readers.

I am truly pleased to read that our team was able to meet and exceed your expectations and that this old lady maintains it´s magic.

I sincerely look forward to welcoming you back soon to Madrid!

Regards,

Christian Tavelli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 July 2014

Stayed with family in this Hotel. The hotel facilities were outstanding. Rooms were first class. Restaurant and food were exceptional. The garden restaurant was particularly good. We all thoroughly enjoyed our stay in this FIVE STAR Hotel. Service was excellent and the Hotel is strongly recommended. Thank you to all the staff for a wonderful stay.

  • Stayed June 2014, travelled with family
    • Location
    • Service
Helpful?
1 Thank Michael P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRitzMadrid, Director General at Hotel Ritz, Madrid, responded to this review, 25 July 2014
Dear Michael P,

Greetings from Madrid and thank you very much for your choosing our hotel for your stay in town with your family. Thank you as well for your great review, which represents the best reward me and my team can have.

The entire team look forward to welcoming you again very soon to the Ritz Madrid!

Regards,

Christian Tavelli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lima, Peru
Level Contributor
271 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 9 July 2014

It continues to be the old fashioned, grand establishment in which you basically move into heaven as soon as you check in. Of course it can benefit from a renovation, but frankly we prefer it the way it is. Perhaps there are places with more modern bathrooms… but there is absolutely nowhere in Madrid with this address, level of service, or taste. Do yourself a favor and stay there at least once in your lifetime. And don’t be intimidated by the stuffy attitude of the concierges, they are there at your service so use them and just remember that you are their boss!

  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Gazap0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRitzMadrid, Director General at Hotel Ritz, Madrid, responded to this review, 25 July 2014
Dear Gazap0,

Greetings from Madrid and thank you very much for sharing the feedback from your stay with all trip advisors readers.

It was a pleasure for us to have you as a guest in our legendary hotel and we truly thank you for considering it "heaven"!

We all look forward to welcoming you back soon to heaven!

Regards,

Christian Tavelli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 8 July 2014 via mobile

The title says it. If I was in Madrid again, I would only stay at the Ritz. Wonderful service, rooms, food,location, and very family friendly. I may have been influenced by the upgrade to the suite under the dome on the top floor, but that was only a small part. From the moment you walk in you feel as if you have been welcomed home by your family after a long trip away. We are a family of five so we had a suite and an adjoining room which was very comfortable. Dinner on the terrace was beautiful. Breakfast was above average and plentiful. The hotel is in the centre of town, just about next to the Prado museum, walking distance to just about everything and close to the train station. We had dinner in the garden the second night and watched the World Cup soccer. Again a wonderful dinner accentuated by great service in a relaxed atmosphere. Kids are very welcome at this hotel, and fussed over (in a good way). However, my family had one complaint: that I did not arrange to stay there longer.

Stayed July 2014, travelled with family
Helpful?
2 Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRitzMadrid, Director General at Hotel Ritz, Madrid, responded to this review, 25 July 2014
Dear DavidT,

Greetings from Madrid and thank you VERY much for such a wonderful review from your recent stay with us! Your comments are without hesitation the best reward me and my team can receive. I am truly happy you have enjoyed our service, facilities and location.

The entire team look forward to welcoming you and your family back soon to the legendary Ritz Madrid!

Regards,

Christian Tavelli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hopton
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 8 July 2014

This hotel cannot be faulted. We were trapped there because of the French Air Traffic controllers strike and everyone could not have been more helpful. This ranged from getting us on flights to finding a room when they were technically 100% full to the brilliant staff on the terrace who gave us service beyond anything necessary - a delightful touch when they realised our plight with a courtesy bottle of wine.

The décor is traditional and up market and the hotel could not be better positioned for the Prado and Thyssen as well as the city buses.

The food was delicious and nothing was too much trouble. Yes it is not the cheapest hotel but you get what you pay for and it was well worth it. Thank you to everyone for making our five night (well six as it turned out in the end) so special for our silver wedding. Oh and I forgot to mention the complimentary bottle of delicious Prosecco on our arrival .

  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Crofts52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRitzMadrid, Director General at Hotel Ritz, Madrid, responded to this review, 25 July 2014
Dear Crofts52,

Greetings from Madrid and thank you very much for sharing your wonderful experience at our legendary hotel Ritz Madrid. I am very pleased to read your comments as, without hesitation, your satisfaction represents the best reward me and my team can receive, as we work hard every day to ensure we exceed our guests´ expectations!

We sincerely look forward to welcoming you back soon (with out without french air traffic controllers strike!)

Regards,

Christian Tavelli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Ritz, Madrid

Property: Hotel Ritz, Madrid
Address: Plaza de la Lealtad 5, 28014 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Paseo del Prado
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Madrid
#11 Family Hotel in Madrid
#17 Romantic Hotel in Madrid
#29 Luxury Hotel in Madrid
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Ritz, Madrid 5*
Number of rooms: 165
Official Description (provided by the hotel):
Located in the best area of Madrid, facing the Prado and the Thyssen Museum, Hotel Ritz, Madrid is a legendary 104 years old Grande Dame from Europe. The standard of its service and unrivaled prestige have earned it a place among the world's best hotels. Immaculately presented rooms and suites, and elegant dining in our restaurants and our beautiful al fresco garden terrace in summer, make Hotel Ritz the perfect place to stay in Madrid. ... more   less 
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Also Known As:
Ritz Madrid
Madrid Ritz-Carlton

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