The building and rooms are lovely, unique as you'd expect from a hotel that claims to be boutique. We had a superior room with a rather odd combination that meant it had a separate area for bath, shower and sink (154). The public areas were also lovely, the kind to sink into with a book and wine, or socialise with friends. Overall looks like the website pictures and doesn't disappoint. You do need to be aware that cocktails are ?17-20 each though! As a result it was rare to see anyone using them.
We were in the second building and it was still quiet and relaxed but there was some distant traffic noise.
Breakfast was served in the garden, and was the biggest disappointment, but significantly so. We had a free continental breakfast in our rate. Turns out that at this hotel that means a few pastries, orange juice and coffee, no buffet. Extras were an overpriced ?13 each (e.g. For pancakes). Far below what I'd expect from a Marriott branded hotel. Service was also very slow and took close to 30 minutes to manage to serve us even this on our first day. A few other guests looked a little annoyed at the service too as tables weren't being cleaned or drinks topped up.
Will try a different hotel next time as I expect a five star hotel to wow me with food, at least when I've paid through the nose for it.
- Official Description (provided by the hotel):
- Housed in the former residence of the Duke of Santo Mauro, an influential member of Madrid society at that time. The hotel consists of three buildings surrounded by a magnificient garden that makes it an oasis in the heart of Madrid. Located in the exclusive area of Chamberi, surrounded by palaces of time, the Hotel is located next to the main shopping area of the city, the financial area and major tourist attractions. It has been demanded as destination for business and leisure travelers for over 3 decades.The Santo Mauro hotel has 49 unique rooms, customized to the smallest detail that will make the experience of staying in a palace accompanied by a personalized service tailored to each guest.The former ballrooms are now part of the lobby in which each room has its unique style as the Red Room Decorating Frenchified, the Chinese Room with a collection of oriental pieces and Chivas art deco bar to enjoy a variety of gin and tonics or cocktails. Following the orders of the Duke of Santo Mauro, this palace, dating from the end of the 19th century, was built by the architect Louis Legrand. Located in the heart of the Madrilian district of Chamber and very close to the Paseo de la Castellana. ... more less
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- Also Known As:
- Ac Santo Mauro, An Autograph Collection Hotel Madrid
- Ac Hotels Madrid
- Ac Hotel Madrid