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“good location, mediocre hotel”
Review of Vincci Soma

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Vincci Soma
Ranked #154 of 441 Hotels in Madrid
GreenLeadersBronze level
Reviewed 27 December 2013

The hotel is conveniently located, breakfast was average but enjoyable. Hallway on second floor smelt strongly of smoke which spilled over into the room, absolutely intolerable. As with many of these hotels the lobby is much better than the Room which was not that bad although the bed was not that comfortable either. Nothing special and would not recommend unless a good location is important. Don't plan on repeating my stay there.

Stayed: November 2013, travelled on business
Thank michaelccheng2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al cliente at Vincci Soma, responded to this reviewResponded 9 January 2014

Dear customer,

Thanks very much for staying with us and giving us your impressions. We are happy to know that you liked our location, but we are sorry that we were not able to meet all your expectations. We will take into account all your comments and opinions in order to improve and adapt as well as possible to the tastes and preferences of our guests.

We would like to explain that smoking is only allowed in guestrooms on the fifth floor, and hence we beg your pardon if the guests on other floors did not obey this rule and made the second floor hallway smell like smoke. In these cases, customers may inform us and we will proceed immediately to take measures to avoid this situation.

We remain at your service for whatever you may need.
With best wishes.

Carmen Fernández

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Reviewed 19 December 2013

As they say in the Real Estate business: Location, Location, Location. This hotel is ideally located in the heart of Madrid, in the bustling, high-end district of Salamanca. Everything is close by, main attractions, shopping, public transportation.
The hotel itself is excellent, friendly staff, brilliant service: we had a small problem with the in-room safety box, and a few minutes after asking the front desk to send someone, the maintenance guy showed up and fixed it quickly.
I have been staying at this hotel for a very long time, even though it has changed names. It has always been our main choice for accomodation in Madrid.

  • Stayed: November 2013, travelled with family
    • Value
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1  Thank Bar2a63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Soma, responded to this reviewResponded 23 December 2013

To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We hope to see you again soon at one of our hotels.
Kindest regards.

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Reviewed 20 November 2013

Friendly staff, clean rooms and good WiFi reception during my stay. The restaurant food in the evening is superb although the menu is somewhat limited and a little on the pricey side. Garbage strike during my stay in Madrid was not conducive to taking long walks but the hotel seems to be centrally located, only a block or two from the Goya metro station.

Stayed: November 2013, travelled on business
Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Soma, responded to this reviewResponded 21 November 2013

To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
Regarding our restaurant service, we would like to clarify that at all times we try to offer a varied and top quality selection so guests can find whatever they might wish for. We regret that in spite of this you were not entirely pleased and we will take good note of your opinion in order to improve.
We hope to see you again soon at one of our hotels.
Kindest regards.

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Reviewed 5 November 2013 via mobile

I have chosen this hotel for a three days business trip in Madrid. The hotel is ok, good three stars hotel, clean and with kind people working there. Also the location is good.
But if you are there for business you cannot count on a decent internet connection, very low speed and totally impossible working from the room. I am really fed up for this matter since it compromised my time spent here. Please avoid it if you need reliable internet connection (the base nowadays). This is totally unacceptable!!!!!!! I will never come back to this hotel!!!!!!!

Stayed: November 2013, travelled on business
Thank andyAround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Soma, responded to this reviewResponded 25 November 2013

Dear guest,
Thank you very much for choosing Vincci Hotels and for writing your feedback. We are pleased to know that the hotel´s cleaning, the treatment you received from staff and the location were all to your liking. Our guest´s satisfaction is our reason to be and what we work for every day in our establishment.
We regret, though, if some temporary problem caused the problems you describe with the wifi connection and we will take additional measures so it does not occur again. However, we would like to mention that our hotel offers free and quality internet wifi connection, as well as a business corner in the library with there is computer with internet and printer available for guest´s use. We are sorry if you were not informed about it during your stay.
We are at your disposal for whatever you may need.
Warmest regards.

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Reviewed 20 October 2013

We were there with our son on the weekend of 12-13 of October 2013. The hotel is placed in the heart of Madrid, a few minutes walking from the The Buen Retiro Park, famous museums, great restaurants and tapas bars. It´s also a convenient spot for the shopping lovers. Hotel is nice and clean, nice reception staff, reasonable breakfast. We had a suite with a big terrace overlooking the roofs of Madrid and we were welcomed with an unforgettable sunset. The bathroom was a bit old fashioned and could be renovated but the room was nice and spacy. Deffinitely a place to come back to.

  • Stayed: October 2013, travelled with family
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Thank Dorota T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Soma, responded to this reviewResponded 21 October 2013

To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We'll also take your opinion into account to improve.
We hope to see you again soon at one of our hotels.
Kindest regards.

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Reviewed 10 October 2013

3 nights in Madrid with a superior room with a terrace overlooking Calle Goya was a perfect location to see the Madrid sights. Towels were lush and added bonus of feather bed comforters, pillow menus, and bathrobes. Very nice hotel.

Room Tip: if you want the feel of extra space get a terrace room
See more room tips
  • Stayed: October 2013, travelled as a couple
    • Value
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Thank cordoba29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Soma, responded to this reviewResponded 11 October 2013

To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We hope to see you again soon at one of our hotels.
Kindest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2013

This is a well priced hotel with nice rooms close to the Metro with a comfortable bar area, pleasant meeting rooms and a generally positive and excellent staff. Good breakfasts, and a moderately acceptable restaurant. Probably less prepared on site than bought in. Overall a good residential experience with good bathroom and shower. The City centre is quite nearby, and I would normally recommend it without reservation.

However, if you want to be connected to the rest of the world, I'm sorry, but skip it. The nearby WiFi from the Real Madrid store on Calle Goya had better in room WiFi reception than the hotel system. I can honestly say, that except for hotels without Intenet reception, this was easily the worst in three continents.

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 4RBS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Soma, responded to this reviewResponded 25 October 2013

Dear guest,
Thank you very much for choosing our hotel for your stay in Madrid and for sending us your opinions and feedback. We are pleased to know that our location was to your liking as well as the treatment you received from our staff, the breakfast and the bathroom. Our guest´s satisfaction is surely our reason to be and what we work for every day in Vincci Hotels.
We would, likewise, like to apologize for the problems you had during your stay with the Wifi and inform you that it was due to a temporary problem with the signal that we tried to take care of as quickly as possible. We are sorry for all the problems caused by this inconvenience and we are at your disposal for whatever you may need.
Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vincci Soma

Address: Calle Goya 79, 28001 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#20 Green Hotel in Madrid
#108 Luxury Hotel in Madrid
#135 Business Hotel in Madrid
Price Range: £76 - £197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vincci Soma 4*
Number of rooms: 167
Official Description (provided by the hotel):
Modern hotel with tailored, tasteful furnishings; restaurant serving Mediterranean cuisine; located near Retiro Park and shopping. ... more   less 
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Also Known As:
Vincci Soma Hotel Madrid
Vincci Hotel Madrid
Vincci Hotel Soma

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