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“Great location, great staff”
4 of 5 bubbles Review of Vincci Soma

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Vincci Soma
Ranked #173 of 445 Hotels in Madrid
GreenLeadersBronze level
Bourne End, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great location, great staff”
4 of 5 bubbles Reviewed 28 April 2014

Stayed here for 3 night in April with my 13 year old Son

Staff could not do enough for us and went well over the normal with their help (thanks again)

Location in the Goya district was ideal for us - close to Retiro - close to Metro

I like a firm bed but these were way too hard, even for me

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bosulliv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Soma, responded to this review, 7 May 2014
Dear guest,

We will pass on your congratulations to the whole team. It is our greatest satisfaction to hear that you have had a good experience at our hotel, and this is our motivation for working every day.

Thank you for offering us your comments and opinions. We will take them into account carefully, because they will help us improve every day, and also to adapt our facilities and services to our customers' tastes and needs.

We would be delighted to welcome you again to our hotel.

With best wishes.
Carmen Fernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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942 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (65)
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London
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 18 April 2014

I would avoid hotel on a Friday and Saturday. There is a separate disco adjacent to the hotel. We were disturbed by bass vibrations as far up as 5th floor.

Hotel is in a good location. Single rooms are very small.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank avenue20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Soma, responded to this review, 10 July 2014
Dear guest,

Thank you for having chosen us and for offering us your comments and opinions.

We are pleased to know that you enjoyed our localtion but we are sorry to hear that your stay with us was not what you expected.

Regarding the noise from the discotheque, we regret that, in spite of our soundproofing system, the noise coming from outside bothered you. We would like to clarify that this is a case of an establishment not related to the hotel, and we are taking appropriate measures to try to put an end to this situation.

We are at your service for anything that you may need.

With best wishes,
Carmen Fernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire, UK
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 5 April 2014 via mobile

We stayed here on a long weekend with 4 other couples. Check in was smooth and nice surprise we had a large room, 817. Very quiet and clean. Over the road from a metro station. Good bar right opposite the hotel for drinks and tapas. We had breakfast at the hotel once which was a typical European breakfast, nice but expenses. Drinks in the bar expensive but that's hotel prices. Would stay again though.

Stayed March 2014, travelled as a couple
Helpful?
Thank Bexhazy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Soma, responded to this review, 7 May 2014
Dear guest,

Thank you for your comments, we are pleased to know that you enjoyed your stay with us.

We hope to be able to welcome you again soon at our hotel.

With best wishes,
Carmen Fernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 16 March 2014

Good for shopping and business district claudio Coehlo
hotel very big not new but clean and elegant
free we fi nice staff ..and just in front you will find the subway stop
.a very good choice in Madrid
good breakfast but a bit expensive about 15/20 eur

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank william c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Soma, responded to this review, 17 March 2014
Dear guest,

Thank you for your comments, we are pleased to know that you enjoyed your stay with us.

We hope to be able to welcome you again soon at our hotel.

With best wishes,
Carmen Fernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
717 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 299 helpful votes
4 of 5 bubbles Reviewed 3 March 2014

I was not too sure about booking this hotel having read some of the other recent reviews, but I fall into those that had a good experience. The note is well located, friendly staff and not pretentious. The room that I had was adequate in size, the bathroom was very clean as seas the room. The only issue I found was that there was little air circulating in the centre of the hotel where the window opened onto. So my room was a bit "stuffy". The hotel was overall very good value, the mini-bar, which I normally keep well clear of, was very reasonable. The restaurant, where I had a great lunch (do try the mozzarella starter) and a very good breakfast, is good. The gym does need new running machines and also a new elliptical machine, but the weights are fine and there is alas a small sauna in the changing room. I was very happy here. Wifi is free...always good.

Room Tip: Try and book one of the rooms with a double or king bed.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TutinsPony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
129 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
3 of 5 bubbles Reviewed 23 January 2014

I'm feeling generous so I'm giving 3 stars. This hotel could easily get less.

Check-in experience was slow and not very courteous. I got placed in a room with 2 single beds even though I clearly requested (and confirmed) a room with a double bed. It took me almost an hour of arguing with the hotel staff until they finally moved me to another room.

TVs are 14" LCDs stuck in odd places in the room. Some lights don't work. Elevators are slooooowwwww, even if you come at a very late time (I waited about 2 minutes for an elevator at midnight).

On the positive side, rooms are reasonably modern, location is pretty good, close to stores, restaurants, the park... and the heating works well.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelfiend_30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Soma, responded to this review, 10 July 2014
Dear guest,

We are sorry to hear that your stay with us was not what you expected. We take note of each and every one of our customers' observations, complaints, suggestions and comments, for the purpose of our improvement.

Our staff is known for offering exquisite treatment and attention to all our customers. We are sorry that in your case you did not feel that that was the case.

We are at your service for anything that you may need.

With best wishes,
Carmen Fernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vincci Soma

Property: Vincci Soma
Address: Calle Goya 79, 28001 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#21 Green Hotel in Madrid
#118 Luxury Hotel in Madrid
#135 Business Hotel in Madrid
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Vincci Soma 4*
Number of rooms: 167
Official Description (provided by the hotel):
Modern hotel with tailored, tasteful furnishings; restaurant serving Mediterranean cuisine; located near Retiro Park and shopping. ... more   less 
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Also Known As:
Vincci Soma Hotel Madrid
Vincci Hotel Madrid
Vincci Hotel Soma

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