I got to the hotel with a collegue. We had separate rooms and as soon as we get into them we had a big surprise. The room was much older than it was in the pictures on their website. Also, the toe kick was broken, there was some hair left in the bathroom, the switch was also broken and there was a window with views to a very old dirty inner courtyard which was opened and let al the dirt come into the room.
We complained at the reception and they gave us a bigger room but still more or less same conditions.
At the beginning we asked for rooms in the same floor and they said it was not possible, so we got a room on the second floor and another one on the third. After complaining, we both got different rooms but on the third floor, which was quite strange because before they did not have 2 rooms in the same floor but then they had 3!!
The elevators were not working properly and we had to carry suitcases upstairs.
Finally, we wanted to fill out the corresponding complaints form and the receptionist asked us to wait for her manager. It took more than 10 minutes for him to come.
The only thing we appreciate is they understood the situation and didn't charge any night. Also, they offered to book us rooms in another hotel in the city by the same company. We just decided to find a hotel by ourselves with the help of the agency.
- Official Description (provided by the hotel):
- Modern hotel with tailored, tasteful furnishings; restaurant serving Mediterranean cuisine; located near Retiro Park and shopping. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Ctrip TA, Agoda, Expedia, TripOnline SA, Evoline ltd, Ebookers, HotelQuickly, LateRooms and Cancelon so you can book your Vincci Soma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Vincci Soma Hotel Madrid
- Vincci Hotel Madrid
- Vincci Hotel Soma