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“Leaving just after arrival”
Review of Vincci Soma

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Vincci Soma
Ranked #173 of 436 Hotels in Madrid
GreenLeadersBronze level
Barcelona, España
Level 6 Contributor
146 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Leaving just after arrival”
Reviewed 3 June 2014

I got to the hotel with a collegue. We had separate rooms and as soon as we get into them we had a big surprise. The room was much older than it was in the pictures on their website. Also, the toe kick was broken, there was some hair left in the bathroom, the switch was also broken and there was a window with views to a very old dirty inner courtyard which was opened and let al the dirt come into the room.

We complained at the reception and they gave us a bigger room but still more or less same conditions.

At the beginning we asked for rooms in the same floor and they said it was not possible, so we got a room on the second floor and another one on the third. After complaining, we both got different rooms but on the third floor, which was quite strange because before they did not have 2 rooms in the same floor but then they had 3!!

The elevators were not working properly and we had to carry suitcases upstairs.

Finally, we wanted to fill out the corresponding complaints form and the receptionist asked us to wait for her manager. It took more than 10 minutes for him to come.

The only thing we appreciate is they understood the situation and didn't charge any night. Also, they offered to book us rooms in another hotel in the city by the same company. We just decided to find a hotel by ourselves with the help of the agency.

Room Tip: Just find a better hotel in the area, unless you are planning to book a Superior room.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank psgo_cat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Soma, responded to this review, 10 June 2014
Dear guest,

We are sorry to hear that your stay with us was not what you expected. We take note of each and every one of our customers' observations, complaints, suggestions and comments, for the purpose of our improvement.

All our guestrooms and facilities are inspected and cleaned rigorously, and so we apologize if during your stay there may have been an isolated failure in the process that would have caused the inconveniences that you describe, and we will take measures so that it does not occur again.

We are at your service for anything that you may need.

With best wishes,
Carmen Fernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
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English first
Sydney, Australia
Level 4 Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 31 May 2014

Hotel is close to all the entertainment areas bars with tapas, Carrefour market 2 min walk. The bullfighting ring is walking distance as well, be very wary of pickpockets there, our friend lost her passport with her money. The metro is not far for people who want to see the city

The rooms are comfortable and clean and a very healthy breakfast was provided daily.

Room Tip: Just enjoy your stay
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  • Stayed May 2014, travelled as a couple
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    • Cleanliness
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Helpful?
Thank Ramster_Sharm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Soma, responded to this review, 10 June 2014
Dear guest,

We are pleased to know that your stay at our hotel was pleasant and that you rated the rooms, breakfast and location positively.

We would be delighted to welcome you again to our hotel.

With best wishes.
Carmen Fernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 May 2014

I stayed here for 5 days with my husband and found this hotel to be comfortable, clean and reasonably priced. It is situated in the Salamanca district of Madrid and is close to fantastic shops to suit all budgets, and 5 minute walk away from Calle Jorge Juan where there are loads of wonderful restaurants. The Metro is also right across the road from the hotel and the Parque Del Retiro about 7 minutes away.
The hotel room we had was on the 7th floor and was very quiet and the beds were extremely comfortable. The bar is a relaxing space to wind down after a long hard day out and about. I will definitely recommend and we would return to this hotel again.

Room Tip: The higher floors are probably quieter.
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank amanager9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Soma, responded to this review, 10 June 2014
Dear guest,

Thank you very much for choosing us and for sharing your experience. We are pleased to read how much you enjoyed the Vincci experience at our hotel.

We hope that you will come back to see us soon. We would be delighted to welcome you.

With best wishes,
Carmen Fernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Bend, Indiana
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 May 2014

This boutique hotel could be perfect for the business and academic traveler, with minor improvements. It is still a very good buy, if you get the right room. The location is fantastic, as you can virtually walk everywhere from there. It is surrounded by shops and restaurants, and a brisk will will take you to the library, the museums at the Paseo del Prado or the fancy shops of Serrano. It offers free wi--fi and a fantastic breakfast for a little addition to the room price. It also has parking. The most expensive suite has a lovely terrace with a city view for a still reasonable price. My room was a special deal, the cheapest of the hotel. It was an interior room with no view, but it had a wonderful bathroom. The only problem in the hotel is the noise in the early morning. For some reasons, doors slam and objects get hit violently. I cannot even guess what it is. However, if you discuss this and get it solved, this hotel is a great deal.

Room Tip: Discuss references to the noise in the morning around the corner rooms.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Musicandartstraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Soma, responded to this review, 10 June 2014
Dear guest,

We would like to thank you for choosing us and taking the time to pass on your comments and impressions. We are pleased to know that you enjoyed your stay with us.

We take note of each and every one of our customers' observations, suggestions and comments, for the purpose of our improvement.

We hope to be able to welcome you again soon at our hotel.

With best wishes,
Carmen Fernández
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ludhiana, India
Level 4 Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 14 May 2014

It's good Hotel in an extremely posh shopping area of Madrid. I really loved the location. Having stayed in Madrid before in the Puerta del Sol & Gran Via area, I feel that this area is less crowded and has a much better feel overall.

The Hotel by itself was good, not luxurious, but good and clean rooms, good service - no noise from the street. For the first night, we were in a room facing the back side of the hotel but upon requesting the front desk staff moved us to a room facing the street - which had a much better and open feel.

Overall, the front desk staff and service was excellent. Wifi was absolutely free for all days. Location was the best part. Good value for money. Really left Madrid with some wonderful memories.

Room Tip: Rooms facing the street are better.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank FrankieWalli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Soma, responded to this review, 10 June 2014
Dear guest,

We appreciate your comments, and we will pass on your congratulations to the whole team. It is our greatest satisfaction to hear that you have had a good experience at our hotel, and this is our motivation for working every day.

We would be delighted to welcome you again to our hotel.

With best wishes.
Carmen Fernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, VA USA
Level 6 Contributor
74 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 13 May 2014

I stayed here for four nights for a work meeting. Had a standard room (thought about upgrading to a superior so I could have a terrace but realized I wouldn't have much time to use it so saved the $$). Check in was efficient and friendly. The room was a good size--kind of odd layout--there was a long hall from the door to the actual sleeping area. Large bathroom with a great shower and plenty of counter space. Comfortable bed. No view at all--my room overlooked a courtyard of some kind but really just walls of other buildings.

My only problem was that my TV never worked. I reported it to management at 1400 hours and it was never fixed. Called again the next day and they sent someone up immediately but he couldn't fix it. Not a huge deal but it would have been nice if it was at least acknowledged at check out.

Breakfast was very good. I didn't try the eggs--I prefer the cold selections.

Our meeting room was just OK. A little small for the number of people in the meeting. But we did have a terrace so we could step out for fresh air on breaks.

The hotel is in a great area. I walked to Retiro and shops and restaurants.

So, overall a good stay and I would be happy to stay here again.

Room Tip: You might not get a view with an interior room, but it was extremely quiet and that's a plus!
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank twocoasts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Soma, responded to this review, 10 June 2014
Dear guest,

Thank you for having chosen us and for offering us your comments and opinions. We will take them into account carefully, because they will help us improve every day, and also to adapt our facilities and services to our customers' tastes and needs.

All our guestrooms and facilities are inspected rigorously, and so we apologize if during your stay there may have been an isolated failure in the process that would have caused the inconveniences that you describe.

We hope that you can visit us in the near future so that you can enjoy a real Vincci experience.

With best wishes,
Carmen Fernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bourne End, United Kingdom
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 28 April 2014

Stayed here for 3 night in April with my 13 year old Son

Staff could not do enough for us and went well over the normal with their help (thanks again)

Location in the Goya district was ideal for us - close to Retiro - close to Metro

I like a firm bed but these were way too hard, even for me

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bosulliv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmen_VincciHoteles, Atención al Cliente at Vincci Soma, responded to this review, 7 May 2014
Dear guest,

We will pass on your congratulations to the whole team. It is our greatest satisfaction to hear that you have had a good experience at our hotel, and this is our motivation for working every day.

Thank you for offering us your comments and opinions. We will take them into account carefully, because they will help us improve every day, and also to adapt our facilities and services to our customers' tastes and needs.

We would be delighted to welcome you again to our hotel.

With best wishes.
Carmen Fernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vincci Soma

Property: Vincci Soma
Address: Calle Goya 79, 28001 Madrid, Spain
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#21 Green Hotel in Madrid
#121 Luxury Hotel in Madrid
#135 Business Hotel in Madrid
Price Range (Based on Average Rates): £
Hotel Class:4 star — Vincci Soma 4*
Number of rooms: 167
Official Description (provided by the hotel):
Modern hotel with tailored, tasteful furnishings; restaurant serving Mediterranean cuisine; located near Retiro Park and shopping. ... more   less 
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Also Known As:
Vincci Soma Hotel Madrid
Vincci Hotel Madrid
Vincci Hotel Soma

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