Location: this is the best part of this hotel. The entrance to the hotel is on a side street to Gran Via, the most famous street in town with lots of stores, coffee shops and restaurants. You can walk from here to most of the sights and there are several metro and bus stations nearby. Unfortunately in the pedestrian area to the right of the Gran Via metro station there seems to be the red light district.
Room: we booked the executive room and I think we probably got the best room in the hotel: on the 8th floor overlooking the Gran Via. The room is pretty small (I expected it to be bigger for an executive!) with ugly PVC flooring but on the plus side the bathroom is very nice with complementary liquid soap and shower & hair gel. The room is overall nicely furnished but the bed is too low and the matrace is only placed on top of it in the middle so there's a big gap betweet the matrace and the wall, which might look fashionable but it's uncomfortable. The view of the room is on Gran Via but they're restoring the building front so there's scaffold right in front of the windows which ruins the view. For our entire stay I have not seen any workers doing any cleaning and painting on the building front.
Breakfast: the usual bread rolls, toast, boiled eggs, hams, sausages, bacon, cheese, pastry, croissant, muffin, three types of cereals, fresh fruits but microwaved scrambled eggs and no salads. Ice cubes for the juices was a nice touch. There's also miso soup with rice which I found unusual.
Free wireless internet: username and password is provided by the reception free of charge upon request. Even though connected to the network with 2-3 lines, the internet doesn't work most of the time. I constantly have to try to re-connect until it starts working but even then it works only for a few minutes.
Lobby: very nice with a bar, comfy couches and two computers connected to the internet (username and password from the reception). I checked in for our return flight on one of them and printed the tickets directly to the printer at the reception at no extra cost.
Staff: they get the job done but it wouldn't hurt if they would be friendlier and most importantly if they would smile a bit.
What I found incredibly disturbing is the cleaning lady cleaning up in the rooms next to us at 8 in the morning! The walls are thin so I could hear her bump into things, speaking loud and vacuum clean like she was right next to me. Of course on a more normal time for cleaning up when the guests are in the city, like at 12 at noon, her cleaning stuff was on the hallway but she was nowhere to be found.
Gym: there's a gym on the 8th floor but we didn't try it.
All in all, I think this is more like a 3* hotel and, if you want good location and you can accept these limitations which I described above (like we did), you'll have a nice stay.
P.S: The tiny elevator is hilarious!
- Official Description (provided by the hotel):
- Traditional hotel located in the heart of Madrid, just in the center of Gran Via the commercial, toursit and monumental area of the city with easy access and parking facilities. Our Clients enjoy FREE WIFI in all hotel areas, Internet corner with two computers and printer with FREE internet access, Minibar, FREE save deposir box in all rooms. Come with us and enjoy Madrid. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Madrid
- Madrid Best Western